Intercash.Pro is recognized for its exceptional product quality, with many customers noting that items consistently meet or exceed expectations. The delivery process is frequently highlighted as impressively fast, with numerous reviews mentioning orders arriving sooner than anticipated and packages being well-prepared to avoid damage during transit.
Package received in very bad condition Cole pot all damaged the letter carrier obliges you to sign before opening or if not you refuse the package.For the seller very good.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 12/10/2019
Mal enviado el cepillo cabello mascotas. No Dan solución al problema.
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Response from Intercash.Pro
Hello, I invite you to check your spam, I think you will find my message of October 21. Los invito a revisar su correo no deseado, creo que encontrarían mi mensaje del 21 de octubre. Sincerely
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/09/2019
Good value for money but lacks responsiveness. Delivery times far too long, and it's not the carrier's fault. 10 days between order and product dispatch. And even then I had to worry about the service, otherwise...
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 17/09/2019
Pleasant site, very fair price.
Unfortunately I did not receive all my order and no response to the email sent to say so.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/09/2019
Good value for money, I didn't use the product to talk about quality
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/09/2019
slow delivery despite paying option fast delivery
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 21/08/2019
I paid more for delivery to be delivered in 24/48 h. Result delivery in 264 hours.
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Response from Intercash.Pro
Hello, your order of August 21st at 5:42 p.m. left our premises the next day at 10:12 a.m. It is regrettable that the carrier was not able to deliver as quickly as our preparation/expedition.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/08/2019
Wide choice :-) Error on shipped product :-( Ordered product sent as soon as the problem was reported ... and finally (quickly) delivered as ordered.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 14/07/2019
Order arrived very quickly but not protected enough.the shoe polish was open in the box. A stain problem with a meiguars product and no service, I'm still waiting for an answer. There's not much missing to be top, maybe a better customer service.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/08/2019
Please respect 2 orders from affiliates in order to make a table.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/06/2019
I'm only half satisfied with my last order. I ordered a product that broke when I used it for the 1st time. They contacted their supplier who didn't replace it, but I ordered from them, so I feel it's up to them to replace it for me. Especially since it's a pad that doesn't even cost 10€. That wouldn't have put them out of business....
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 27/07/2019
The order is not complete, I had to phone because the order was still being prepared after a week, i.e. 7 days.
The missing pad was replaced by an equivalent one at my request to complete the order.
I had a very friendly and professional person on the phone who apologized and told me that they'd forgotten to call me to warn me that a product wasn't available. He offered me an applicator for the wax and gave good advice, which was great, you might say.
But in the end, the parcel was missing 4 blue laser polish 400g/m² 40x40 microfiber cloths worth 13.60 euros, which were part of a Krauss S15 - Menzerna Premium - Work Stuff polishing kit.
Frankly, it's disappointing for an order of over 300 euros. I've never had this kind of problem with other stores, so I wouldn't go back there. I don't even want to go to the trouble of having 4 cloths forgotten in my order. So I'll give it a mark of two, because the person I spoke to was nice, but the material has to be checked before dispatch, so you don't forget anything.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 22/06/2019
Product severely damaged on receipt
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/05/2019
Thank you for your very fast delivery as usual! Too bad the jar of polish paste was sent dented (despite impeccable packaging).
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/05/2019
I have or problems tracking the delivery
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/03/2019
Fast but no return from after-sales service despite several reminders Too bad
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 06/04/2019
Error on the order medium cut polisch 2500 instead of 3000 I will reorder I hope to have the right item
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Response from Intercash.Pro
Hello, I am sorry for the poor preparation of your order. I am at your disposal to send you a return form to return the product that does not correspond to your order and of course to reship the product you expect. Please do not hesitate. Sincerely Jean-Francois
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 11/04/2019
Poorly packaged products. I received the semi-rigid maintenance kit in a cardboard box with no real protection: the 3 bottles were simply put in a plastic bag with the neck taped to the duct tape and placed in the box like that. Result: 1 bottle out of the three received punctured with half the liquid remaining... I sent a photo and a complaint by e-mail, but no reply to date. First and last order
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 26/03/2019
Nothing to say about the product, but delivery time far too long (17 days!) Inconceivable
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 22/01/2019
Parcel never arrived and refusal to refund or return the order !!! I will never order from them again
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/03/2019
order of March 3, 2019.we are March 31 and still no news of my delivery!! despite a reminder made by mail!! disappointing!!
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Response from Intercash.Pro
Hello, your parcel is at your disposal in your point of withdrawal and awaits you.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 27/02/2019
not accurate in the quantity of products offered, I thought I would receive a box (as on the presentation) and I received only two discs (so very expensive!)
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Response from Intercash.Pro
Thank you for your feedback. The main presentation of the product shows 2 discs recto/verso. I would love to be able to sell a box of Trizact at 2.58€ for 15 :) I would not like to leave you with a bad image of our company and I can send you a return form to send us your order free of charge. Sincerely Jean-Francois
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 01/03/2019
More than 10 days delay, that's a long time... it's up to me, the customer, to phone for clarification, difficult to understand... No apology note in the parcel, too bad though, it shows some customer sense. No note of apology in the parcel, a pity anyway, it shows a certain customer sense. I give 2 stars for the "plus" of the technician on the phone, nice and very professional, in case of technical concern about the use no problem he will know how to answer!
He's the only one to give me a higher rating. Otherwise it would have been just one little star!
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Response from Intercash.Pro
Sorry for the delay in processing your delivery. Thanks to our technician for saving the bill :)
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/02/2019
Hello, I received my order and I have one problem, which is probably normal. The product is very pasty, difficult to apply and leaves a lot of traces.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/01/2019
2 errors in the same order... The parcel was sent very quickly. Very fast customer service.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 25/11/2018
I've had harder stamps on ebay
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/12/2018
the finishing discs are not bad the delivery time is a bit long it's a shame cordialement
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/11/2018
Stopper of a product badly screwed liquid spilled in the parcel damage I did not pay attention to the reception of the parcel which was in good condition externally
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/11/2018
I couldn"t find the 6€ discount via Facebook.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/10/2018
I ordered 150mm and received 130mm.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/10/2018
It sells good product but the deadline for the coli was not met so I called I was promised something extra in the package and nothing just what was ordered!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/09/2018
Note due to a communication problem with the site. It's a pity, because it's well designed and contains many items that are hard to find elsewhere...
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 11/10/2018
I had a problem with one of the deliveries. the product did not correspond to the order. After three attempts to contact the site, I have had no response from you. this order is in fact the solution to my problem. unacceptable.
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Response from Intercash.Pro
Hi, I'm having a spam problem with your emails. Sorry, we'll solve it over the phone :) See you soon.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 28/09/2018
The yellow pads are very abrasive and very soft and are not like the very hard white ones that you bought on ebay for nothing.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 27/09/2018
El pedido 016388 fecha 27-9-2018 , total de 338,94 euros, recibido el 02-10-2018, había incluido ""Kit de pulido, Krauss S21 référence 521MenTriSLRup" precio kit 269,40 Eur.., de dicho Kit no se ha recibido "Plateau velcro Diam 125 mm - 5/16 - fixation centale, y recibido Rupes Mousse de lustrage velcro130/150 de color azul "alto corte" cuando deberían de haber enviado el Verde "corte medio" el mismo día 2 avisé a atencion al cliente de Intercash.pro y al servicio de pago Paypal, a día de hoy INTERCASH.PRO no se ha dignado ni a contestar, entiendo el error humano al preparar un envío, NO ENTIENDO que ante la queja por parte de un cliente hayan pasado 2 días y ni tan siquiera han contestado, dando una imagen de muy poca seriedad.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/09/2018
Unprofessional and incompetent carrier
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Response from Intercash.Pro
Hello, you placed your order on September 2 at 8:21 pm. We shipped your order on September 3rd at 11h10. In other words, your order was shipped 15 hours after you placed it. I'm looking for the unprofessional part of your order. There was an unsuccessful presentation by post on September 7th. If an order is urgent, you can use Chronopost Relais for 8€ and have next-day delivery in 95% of cases. Unprofessional and incompetent carrier seems a bit excessive to me. Good day. Jean-Francois
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/07/2018
Delivery time too long although material available when ordered / No contact for info / No one answers the phone
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Response from Intercash.Pro
Hello, your order of Sunday July 8th (at 11:08pm) was dispatched on July 11th and you were delivered on the 13th. I can't find any trace of an email from you and concerning the telephone, please know that when I'm already on the line with a customer, I don't get rid of it to answer another line. Kind regards.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/09/2018
Parcel sent to wrong address 2 nd parcel sent after complaint product badly packed one of the bottles arrived pierced
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Response from Intercash.Pro
Hello, the system for editing/printing delivery addresses is automated and takes the address written by the customer word for word. I'm sorry to hear that there was breakage on your delivery, but I'm satisfied that the faulty product was reshipped immediately. Kind regards.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 28/08/2018
order received incomplete
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Response from Intercash.Pro
You can also say that the parcel arrived broken and that you did not think it necessary to make any reservations with the carrier or even simply to refuse the parcel. According to our exchanges, this is not the first parcel that you have received faulty by Chronopost. Kind regards.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 24/08/2018
Receive deffective item, 1 week passed no answer.
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Response from Intercash.Pro
Order received on August 24 at 12:32 p.m. Shipped the same day at 1:02 p.m. Delivered to Latvia on August 30.
More than reasonable delivery time (less than a week) for international orders.
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