Intercash.Pro is recognized for its exceptional product quality, with many customers noting that items consistently meet or exceed expectations. The delivery process is frequently highlighted as impressively fast, with numerous reviews mentioning orders arriving sooner than anticipated and packages being well-prepared to avoid damage during transit.
RECEIVED WRONG PRODUCT AND YOU ARE NOT REPLYING TO MY MAILS!!!!
Translated reviews
Response from Intercash.Pro
Hello, Your order dated July 19th left our premises on July 20th. Due to damage to your package during transport, we have resent the missing parts. Best regards
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/08/2020
The site doesn't inform consumers of stock shortages, and there's no e-mail to warn customers of any delays. Not serious.
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/08/2020
Order placed on August 7th and still nothing received after 21 days. Customer service contacted 2 times (on the 20th and 27th) via the website but does not answer and turns a deaf ear. Should I post it on the detailing facebook groups to get an answer?
Translated reviews
Response from Intercash.Pro
Hello, I'm sorry about the mishandling of your order. A new shipment is in place for Monday with, as a small commercial gesture, a Good Stuff discovery kit. Best regards
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 14/08/2020
received the wrong order. sent an email and no reply
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 07/08/2020
Broken cardboard box, product leaking into the box, very poor packaging because the can was sailing in the box and ended up opening.
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 09/08/2020
Super site I highly recommend I've never been disappointed
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/08/2020
Quite mediocre anyway, I sent 2 emails and message through social networks, I received no response. Supposedly sent within 48 hours, 5 days later the order was still being prepared.
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 13/07/2020
I received my parcel, but the green foam is deeply marked by the polish bottles. Is it usable? (I have the photo when I opened the parcel).
Translated reviews
Response from Intercash.Pro
Hello, no problem. Either let it return to its normal shape, or wet it like a sponge.
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 30/05/2020
Customer service sucks. Thank goodness Pay Pall is there to save the order. I don't think I will order from them. No communication. No respect for the customer.
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 28/05/2020
I received my order, but when I opened the box it was already in bad shape, the 5l can of G4 was all damaged, the product had run out of the box. And now it's impossible to keep the product. I received a reply from Intercash pro asking me to return the product, to which I replied that it was impossible because the canister was no longer airtight. Now I'm waiting for a new contact.
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 29/06/2020
Delayed shipment, and a new machine with a piece of plastic wandering around inside, forcing me to dismantle the machine to remove it. Now everything's working properly. But that's not all, it's not very serious.
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 15/06/2020
Non ho ricevuto l'oggetto come descritto...
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 12/06/2020
I ordered a polishing kit. A blue pad (the most important one) was missing. I called them. They said they'd send it to me. No answer. I called again. After 1 month, still nothing. It's from Corsica, but still...
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 19/06/2020
Order delivered incomplete. 1 item missing. No reply to the message left on the site to indicate this shortage. Not serious!
Translated reviews
Response from Intercash.Pro
Good evening. Sorry I missed your message. Don't worry, we'll be leaving tomorrow. Good evening.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/06/2020
Tres mauvais , service client je n'en parle nous Somme le 7 juillet jai passer ma commande le 8juin je n'est toujours rien je ne peut pas faire tourner ma société avec des fournisseurs pareil.
Translated reviews
Response from Intercash.Pro
Hello. Thank you for your feedback. Your order was placed on June 7th and left on the 8th. It was scanned one last time by the post office on June 10th, but then nothing happened. Following a check of late delivery parcels, we opened an inquiry with Colissimo on June 29th. However, I can't find any email from you concerning an after-sales service request.
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 08/06/2020
Deadline not met (2 weeks for delivery) and promise of commercial gesture in compensation not kept
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 14/05/2020
when I bought three kochemie products from Intercashpro I was unfortunately very badly served! It took them almost 14 days to send my order, despite 3 unanswered emails (I just asked them when they planned to send the order), so the colissimo was useless as I received the parcel more than 3 weeks after ordering. And that's not all!
So I open the parcel and discover that one of the products had the cap open and it spilled completely into the box! So I paid for 3 products but in the end after 4 weeks I only received 2! I'm writing again to inform them and to warn them, but they still haven't replied !!!! You'd have to explain to me how the cap was unscrewed? since there's a safety device !!!! Customer service and after-sales are non-existent. So I sit on my product. I paid with my credit card, so there's no recourse like paypal.
They don't give a damn about their customers and have no scruples!!! Never again intercashpro! Unless you have money to throw out the window, run away. I strongly recommend that you don't buy from this dishonest site. It keeps them going and they don't deserve that at all.
Translated reviews
Response from Intercash.Pro
Hello. Thank you for your opinion. Your order of May 14th left our premises on May 15th, which means that it took 24 hours to prepare your order and give it to the post office, and not 14 days as you say. I'm OK with the delay in delivery, as the post office is always very affected by Covid at this time of year. I'm just surprised about one thing: how could a one-litre bottle be completely emptied without damaging the box? Sincerely
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 17/05/2020
I placed an order. I have an item that did not match. So I made a complaint to customer service...... And to this day, I'm still waiting for them to get back to me. I received my order on June 4th and sent the complaint the same day !!!!!!
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/06/2020
I haven't received my detailing lamp kit, and I still don't know whether it's being sent tomorrow or not. I'll have to call myself to find out what's going on!
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 29/05/2020
Delivery ok (in 4 or 5 days) but far too expensive: 6 euros postage for 2 discs that fit in an envelope...
Translated reviews
Response from Intercash.Pro
Hello, we only offer Colissimo and Chronopost delivery on our website. You can find our products on our Ebay store, some of which are delivered by recorded delivery. Best regards.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 30/04/2020
33 days before receiving my order, I know that the post office has something to do with it too (COVID) but Intercash.pro doesn't reply to my e-mails, which is frustrating.
Translated reviews
Response from Intercash.Pro
Hello, I have to admit that between the post office and the lack of staff, the Covid period is certainly not the best time to have top customer service. I sincerely regret it.
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 08/05/2020
It took the first request for an opinion and the reply to make the order effective...
Translated reviews
Response from Intercash.Pro
Hello. your order of may 8th left on .... May 8. Helas, the post office, still not restored from Covid will take 17 days to make your delivery :(
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 19/05/2020
After 20 days, my order has still not been delivered.
Translated reviews
Response from Intercash.Pro
Hello, your order was placed on May 19th and left our premises on May 20th. According to my tracking, you received it on June 3rd in Belgium, i.e. 13 days after shipment or 14 days from the date of your order. Under normal circumstances, I'd say that 13-day delivery in Belgium is a bit excessive. In the Covid period, I find the delivery time a little long, but I'm not unhappy about it.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 24/05/2020
No answer to my questions and still waiting for delivery since a week after paying the 12 euros shipping costs by chronopost! I don't even know if I'll ever be delivered.
Translated reviews
Response from Intercash.Pro
Your order of May 24th left our premises on May 25th. I'm sorry that Chronopost didn't manage to make the fast delivery you were expecting.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 12/04/2020
Order partially received, 1 month and a half later and despite 2 telephone reminders still nothing on the receipt of the missing items.
Translated reviews
Response from Intercash.Pro
Hello, your order of April 12 left our premises on April 15. It seems to me that a second shipment took place on May 15th to settle your order. Best regards
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 22/04/2020
More than a month and I still haven't received my order. never again!
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 26/04/2020
It will soon be 1 month since I ordered and I haven't received the products.
Translated reviews
Response from Intercash.Pro
Hello, the delivery tracking shows me that your parcel has been received.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 09/05/2020
Still not received and no response from customer service
Translated reviews
Response from Intercash.Pro
Hello. your order of may 9th left on may 10th. alas, the post office will take 15 days to deliver. sorry.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 16/04/2020
Disappointing!! order for 165 euros! 1 month delivery time to finally receive an incomplete order. Out of a menzerna kit composed of 4 cans, only 3 were delivered!!! Customer service is unreachable, mailbox saturated, which suggests the seriousness of the company .....
Translated reviews
Response from Intercash.Pro
Hello, your order of April 16th left our premises on April 17th. I'm sorry about the voicemail on my mobile, but we weren't very well staffed during Covid. Best regards.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 17/04/2020
Order placed on the 17th to date I have received nothing and no one answers me when I ask about my order. No customer service.
Translated reviews
Response from Intercash.Pro
Hello, your order of April 17th left on April 17th. Sorry for the delay of delivery of the post office during the Covid. Cordially
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 30/03/2020
Paying 6€ colissimo for an order that takes 28 days to arrive, that's not normal.
Translated reviews
Response from Intercash.Pro
Hello, we are sorry for the bad management of your delivery because of the confinement. I took the liberty to offer you a voucher of 6€ valid 1 year that you will find in your account. Do not hesitate to contact me if you need any information. Best regards
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/04/2020
Ordered sinto Pierre with hardener I received the tube of hardener empty so unusable Unreachable by phone
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 26/03/2020
Received the order after 27 days payment of 15 euro to be delivered after 48 hours no response from the sender despite 3 email sent............
Translated reviews
Response from Intercash.Pro
Hello, I'm sorry for the poor dispatch in the middle of Covid 19. A reduced team at our office was unable to deal with your messages and I regret this. I would like to offer you a 6€ discount voucher valid for 1 year, you will find it in your account on our site. Best regards
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/04/2020
Order not yet received, hope to have it soon!
Translated reviews
Response from Intercash.Pro
Hello, we're sorry for the delay in the delivery of your order. The Corona virus is seriously disrupting deliveries. We're sorry about that :(
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 31/03/2020
I did not receive my complete order. So in agreement of the rest of my order which had been forgotten to parement
Translated reviews
Response from Intercash.Pro
Hello. With our apologies for the small oversight. It is in the process of being delivered. Sincerely
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 30/03/2020
Still undelivered despite €12 Chronopost for delivery in 18 hours order from 27/03/2020 to today 07/04/2020 !!!!!!!
Translated reviews
Response from Intercash.Pro
Hello, I've sent a complaint to the government about the Covid 19 disrupting your delivery. More seriously, I'm sorry for the delay in your order, but the current situation doesn't help us to make a fast delivery. I am truly sorry.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 23/03/2020
I placed my order on 23/03/2020 by paying a chronopost at 12 euros and on March 31 I still do not have this order.
Translated reviews
Response from Intercash.Pro
Hello, sorry for the delay in the delivery of your parcel. Transport is quite disrupted during this Covid period.
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 19/03/2020
More than 15 days and I still haven't received anything!
Translated reviews
Response from Intercash.Pro
Hello, your order of March 19 left our premises on March 20, and today is March 27, i.e. 7 days after shipment and not 15 days as you say, but I admit that the time must seem longer during this period of confinement.
The situation is very difficult for the carriers with Covid 19 (lack of staff in the sorting centers, lack of letter carriers for distribution). We are doing everything possible with our partners to facilitate the distribution of our parcels and I remain convinced that you will receive your parcel within the next 7 days, which will be 15 days as you say in your review. Best regards
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 06/03/2020
My order didnt arrived one month and i have no answer whats the problem
Translated reviews
Response from Intercash.Pro
Bonjour. Votre commande du 6 mars est en cours de livraison, mais la situation avec le Covid 19 entraîne des retards d'acheminement notamment vers votre pays, la Macédoine. En date du 19 mars, votre colis est arrivé dans votre pays. Cordialement Hello. Your order of March 6 is in the process of delivery, but the situation with the Covid 19 causes delays in delivery especially to your country, Macedonia. As of March 19, your package has arrived in your country. Best Regards
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 14/02/2020
I received my order but it is incorrect I contacted them 10min after delivery but I received no response I do NOT recommend AT ALL
Translated reviews
Response from Intercash.Pro
Hello, I'm sorry, but your email has fallen into my spam folder, and I've just seen your notice. I'll take care of it as soon as possible. Sincerely
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 