Customer reviews of Intercash.Pro

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 5 110 published reviews

Summary of reviews

Intercash.Pro is recognized for its exceptional product quality, with many customers noting that items consistently meet or exceed expectations. The delivery process is frequently highlighted as impressively fast, with numerous reviews mentioning orders arriving sooner than anticipated and packages being well-prepared to avoid damage during transit.

2 star reviews

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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 08/05/2020
It took the first request for an opinion and the reply to make the order effective...
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Response from Intercash.Pro
Hello. your order of may 8th left on .... May 8. Helas, the post office, still not restored from Covid will take 17 days to make your delivery :(
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 26/03/2020
Received the order after 27 days payment of 15 euro to be delivered after 48 hours no response from the sender despite 3 email sent............
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Response from Intercash.Pro
Hello, I'm sorry for the poor dispatch in the middle of Covid 19. A reduced team at our office was unable to deal with your messages and I regret this. I would like to offer you a 6€ discount voucher valid for 1 year, you will find it in your account on our site. Best regards
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 31/03/2020
I did not receive my complete order. So in agreement of the rest of my order which had been forgotten to parement
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Response from Intercash.Pro
Hello. With our apologies for the small oversight. It is in the process of being delivered. Sincerely
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 19/03/2020
More than 15 days and I still haven't received anything!
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Response from Intercash.Pro
Hello, your order of March 19 left our premises on March 20, and today is March 27, i.e. 7 days after shipment and not 15 days as you say, but I admit that the time must seem longer during this period of confinement.
The situation is very difficult for the carriers with Covid 19 (lack of staff in the sorting centers, lack of letter carriers for distribution). We are doing everything possible with our partners to facilitate the distribution of our parcels and I remain convinced that you will receive your parcel within the next 7 days, which will be 15 days as you say in your review. Best regards
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 14/01/2020
delivery too long very long answer to question
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 14/01/2020
Nothing arrived yet and the tracking number doesn't work. Hope it will arrive within this month.
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Response from Intercash.Pro
Hello. Your order of January 14 left the same day. International shipping is a little longer than for France, but I'm glad to see that you received it on the 23rd. Cordialement *** Hello. Your order of January 14 left the same day. International shipping is a little longer than for France, but I'm glad to see that you received it on the 23rd. Best Regards
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 17/09/2019
Pleasant site, very fair price.
Unfortunately I did not receive all my order and no response to the email sent to say so.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 14/07/2019
Order arrived very quickly but not protected enough.the shoe polish was open in the box. A stain problem with a meiguars product and no service, I'm still waiting for an answer. There's not much missing to be top, maybe a better customer service.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 27/07/2019
The order is not complete, I had to phone because the order was still being prepared after a week, i.e. 7 days.
The missing pad was replaced by an equivalent one at my request to complete the order.
I had a very friendly and professional person on the phone who apologized and told me that they'd forgotten to call me to warn me that a product wasn't available. He offered me an applicator for the wax and gave good advice, which was great, you might say.
But in the end, the parcel was missing 4 blue laser polish 400g/m² 40x40 microfiber cloths worth 13.60 euros, which were part of a Krauss S15 - Menzerna Premium - Work Stuff polishing kit.
Frankly, it's disappointing for an order of over 300 euros. I've never had this kind of problem with other stores, so I wouldn't go back there. I don't even want to go to the trouble of having 4 cloths forgotten in my order. So I'll give it a mark of two, because the person I spoke to was nice, but the material has to be checked before dispatch, so you don't forget anything.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 22/06/2019
Product severely damaged on receipt
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 06/04/2019
Error on the order medium cut polisch 2500 instead of 3000 I will reorder I hope to have the right item
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Response from Intercash.Pro
Hello, I am sorry for the poor preparation of your order. I am at your disposal to send you a return form to return the product that does not correspond to your order and of course to reship the product you expect. Please do not hesitate. Sincerely Jean-Francois
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 26/03/2019
Nothing to say about the product, but delivery time far too long (17 days!) Inconceivable
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 27/02/2019
not accurate in the quantity of products offered, I thought I would receive a box (as on the presentation) and I received only two discs (so very expensive!)
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Response from Intercash.Pro
Thank you for your feedback. The main presentation of the product shows 2 discs recto/verso. I would love to be able to sell a box of Trizact at 2.58€ for 15 :) I would not like to leave you with a bad image of our company and I can send you a return form to send us your order free of charge. Sincerely Jean-Francois
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 01/03/2019
More than 10 days delay, that's a long time... it's up to me, the customer, to phone for clarification, difficult to understand... No apology note in the parcel, too bad though, it shows some customer sense. No note of apology in the parcel, a pity anyway, it shows a certain customer sense. I give 2 stars for the "plus" of the technician on the phone, nice and very professional, in case of technical concern about the use no problem he will know how to answer!
He's the only one to give me a higher rating. Otherwise it would have been just one little star!
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Response from Intercash.Pro
Sorry for the delay in processing your delivery. Thanks to our technician for saving the bill :)
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 25/11/2018
I've had harder stamps on ebay
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 28/08/2018
order received incomplete
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Response from Intercash.Pro
You can also say that the parcel arrived broken and that you did not think it necessary to make any reservations with the carrier or even simply to refuse the parcel. According to our exchanges, this is not the first parcel that you have received faulty by Chronopost. Kind regards.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 28/08/2018
material received broken, rim brush. I wrote an email to intercash.pro no answer I am very disappointed usually I have no problem I see hesitate before recommending
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 20/06/2018
part received not in conformity with the order, I was obliged to phone twice to have my order resent which I have still not received to this day.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 23/04/2018
Although the parcel had a few labels indicating that it should not be returned, the products arrived upside down and liquid was leaking out! The packaging was not consistent with the quantities.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 12/12/2017
1 piece missing from order 75 mm tray
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 18/05/2017
1st order with payment of the chronopost and deception because received 7 days later instead of 24h. No apologies and no compensation. 2nd order, on time this time, with no problems.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 24/05/2017
Wrong delivery date by chronoposte received 2 days later
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 20/04/2017
Almost a month from order to delivery.
No reply.to an e-mail requesting information. Products loose in cardboard box.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 08/05/2017
Pressure gauge glass broken on opening the box due to poor packaging. The filter was not secured in the package.... Package in perfect condition, so carrier not responsible.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 09/11/2016
I have sent you an email concerning the state of the products received, please consult it.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 18/10/2016
no reply to the email I sent for lack of foam and product in the bt
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Response from Intercash.Pro
Hi Jean Yves, I'm surprised to hear you say that there's been no response to your e-mail. You've sent me 3 messages and I've replied 3 times, confirming once again that there are no products missing from your order.
As I've already told you, to get the extra foam we offer with the 3M 09374, the customer has to select this option (foam or microfiber). Once the customer has selected the option, the price of the product changes and the option is added to the order. You certainly forgot to select an option, but I can reassure you that you didn't pay for it either. I'd like to remind you of my last message, in which I offered to cancel your order and refund your money. Sincerely Jean Francois
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 01/06/2016
Expensive.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 23/04/2016
I had ordered before and had no worries, the product conformed and was received quickly, but following a second order I was truly disappointed. It took more than two weeks to receive my package, even though it was in stock. I made 3/4 calls to ask about my order, and got a kind reply, but no call back from them, contrary to what they had told me. We'll call you back, we'll call you back... I'm still waiting. No apology for the long delay in my order, I paid 6 euros for postage to wait so long, simply disappointing.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/08/2015
More than 10 days for a shipment, no response to emails: when you go on vacation, you inform your potential customers on the site. No co gesture, nothing except a shipment by chronopost at no extra cost. I'm just 3 weeks behind schedule.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 24/04/2015
Order preparation time exceeded. Delivery delayed by one week
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 06/04/2015
faulty collissimo delivery
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 14/03/2015
Damaged cardboard box 2 blue foams delivered without packaging Abnormal when you see what it costs
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 15/11/2014
delivery 11 days. so technical unemployment... too long... for my business... and this is the 2nd time this has happened...
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 28/10/2014
3 weeks waiting time for a product in stock.
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