Customer reviews of Jacques Loup

9,7 /10

Based on 146 published reviews

Summary of reviews

Jacques Loup consistently delivers fast and careful shipping with well-packaged items and clear, accurate descriptions. Customers highlight attentive communication, responsive after-sales support, and helpful, friendly service that resolves issues smoothly. The online presentation of products is praised for being clear, with reliable, timely deliveries that meet expectations and include thoughtful touches like personalized thank-you letters. Packaging is repeatedly described as careful and the products as described, fitting well and arriving promptly from Paris to various locations.

Reviews 1, 2 and 3 stars

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Monika N.

Published on 22/05/2024 à 04h42 following a purchase from 06/05/2024

no return processed!

Claire B.

Published on 08/07/2023 à 11h47 following a purchase from 28/06/2023

You advertise an item online. It is no longer available due to an error in the online stock. You go so far as to charge me for it. OK, you refund. Not PRO at all (typically French). I no longer wish to have any contact with your company!

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Samuel I.

Published on 03/10/2022 à 18h26 following a purchase from 24/06/2022

The pair bought in promotion, certainly, had a trace of brown glue (factory assembly) between the white sole and the white leather toe, on the whole front of one of the two feet.

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Philippe D.

Published on 22/07/2022 à 18h31 following a purchase from 17/07/2022

A bit confusing with the number of items offered

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Georges D.

Published on 20/04/2022 à 17h15 following a purchase from 08/04/2022

Hello, The delivery time is too long. I am still waiting for my package.

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Elodie B.

Published on 06/03/2022 à 16h28 following a purchase from 02/03/2022

Express service excessive price and classic service does not respect the deadlines

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Anahita S.

Published on 09/12/2021 à 14h28 following a purchase from 06/12/2021

An unavailable item was sold to me through your website.

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Response from Jacques Loup

Hi, Indeed, there was an error in our stock. This, unfortunately, can happen. We, sincerely, apologize for the inconvenience. Best regards, The Jacques Loup Team

Acheteur Vérifié

Published on 07/06/2020 à 09h17 following a purchase from 02/06/2020

I could have put 5 stars but it was impossible to find a UPS depot near me which prevented me from taking advantage of the free delivery as proposed on your site. It's a pity because the reception and the service of jacques-loup was perfect

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