Customer reviews of JamónyPaletilla

The ham is salty. I did not order the ham I always order, this time I chose the 100% Iberian instead of the 50%, so I will return to the previous one. The shavings are perfect as always, very good.

It weighs less than the minimum described

I bought an Iberian shoulder and it has no flavor, totally dissatisfied. Even so, I filed my complaint and due to a photo, the tasters deemed it good because of the color... and for flavor, they will have to suck the photo.

It was not delivered to my home, they left it at a pickup point

As always wonderful

Broken packages and one open, dented olive jars. And their response is that it's the transporter's fault.

I received the wrong product.

Not satisfied at all. The ham is raw. It is not cured, it looks like meat. And then they say it's black label!!! Well, it doesn't have a label nor is it a different ham. Iberian breed or anything. It's a normal serrano ham. Which is in line with what it cost 150€. Honestly, it doesn't seem like a 150€ ham. It's very far from it. Moreover, if I could, I would return it.

The ham is good, but it is nothing more than a simple serrano ham, they put so much premium and I don't know what else, I think to make it more expensive, just an ordinary ham.

Good service and good product

It is hard.

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Although we have not opened the material yet, it is very difficult to talk to customer service. They do not respond to emails or the phone. Likewise, they do not respect the observations that are detailed as a specific delivery date.

The ham arrived completely raw, no problem with the return.

Well, I know it is not excessively expensive, but despite that, I have been disappointed, it is somewhat dry and not very tasty, the piece that has bacon which is very little is better but the rest is as I mentioned earlier, anyway thank you very much when you open a ham you never know how it will turn out. Merry Christmas

Regarding the product, we cannot comment yet because we have not tried it but I am sure it will be very good, just like last year. Our complaint is that when making the purchase, it was never indicated that the carrier would leave the pallet with the merchandise at the entrance and we had to carry the 21 hams to our office.

So far quite good in curing and salt. Quite a layer of fat for being of the highest quality. As a "anecdotal" I made the purchase of 6 to 6.5kg. and they arrived just 6kg.

Although it has the black hoof, it doesn't look like an Iberian, it hardly has fat infiltration. It's poorly cured and I started with the chin. Anyway, it didn't turn out good!

Too cured and with mold. But its flavor is not very bad

The after-sales service is horrible, the attention is worse. They send the order wherever they want, in our case, they sent the order to the billing address which is 200km from where it was supposed to be delivered. We warned them before the order left, as the Nacex notice already indicated the wrong delivery address and their response was 'we send the order where the invoice says'. An invoice that we attached indicating the correct addresses. After this, they didn't respond to any more emails, disappearing. We have to arrange another transport on our own to take it to Barcelona. Don't buy, what they sell is a delicate product and there is no after-sales service. There are more online options at a good price and with a thousand times better service.

I have no news about the shipment of my order. They have not contacted either me or the recipient. They only sent me an email to ask for my opinion about the company. Well, very bad.

Everything correct. OK.

The shoulder is inedible, extremely salty. We tried to complain and have not received a response. We will not buy online again.

They are scammers, I paid for a ham weighing 4 to 4.5 kg and when I weighed it, it was 3.2 kg. Do you think we are fools and won't weigh it? You earn more with the kilo you scam us than with the rest of the ham. The ham is great though.

I have received an order that I did not make... I ordered some slices with ham and I received a whole ham... I am waiting for you to pick it up and send me my order.

Correct

I bought a lot and they didn't send me some ham tacos that were included, I sent them an email and they told me to remind them on my next purchase and they didn't send me anything even though I told them I had bought them now I shouldn't have to wait for another purchase, they didn't reply and I was left without the tacos I had already paid for.

HELLO I HAVE FILED A COMPLAINT BECAUSE THE WEIGHT OF THE HAM DID NOT MATCH THE PURCHASE

the package arrived open

The shoulder weighs 4kg with packaging, being the purchased weight range 4 to 4.5kg. It is vacuum packed, something that is not mentioned. And it has a green tie when the description assures that it is acorn-fed, not cebo. I wrote to them expressing my displeasure and asking them to explain if I misinterpreted it. And I only received a request to send them some photos and then silence....

I have not received the order! I request a refund of the amount.

It's fine, but I don't find it right not to include the ingredients of what you buy; then you have surprises when you receive the product.

Shoulder of just weight unspecified, dry on one side and almost all fat on the other, hardly any product left to taste. What seemed like a bargain turned out to be a complete robbery.

I bought a "Don Bernardo" cheese and had the happy idea of ordering it in vacuum-packed 4 quarters, I didn't imagine that they wouldn't be the 4 quarters of the same cheese. I received 1 large quarter and 3 small ones, cut terribly, nothing professional and with a total weight of 2.5 kg, when the advertisement indicates that the weight margin of the cheese would be between 2.8 and 3 kg.

Very good product quality, fast delivery very satisfied

5 opened packets arrived. I sent an email with the complaint and the photos and no one has replied.

More than half of the ham packets came with a defect in the heat sealing and therefore with loss of vacuum.

The shoulder should weigh 4 kg, and it weighs 3.5 kg, I filed a complaint, sent photos and still no resolution to the problem. Can they tell me what the problem is? I feel deceived.

I have been trying to contact them for three days. I sent them an email over the weekend since on Friday we received the ham and as of today it is impossible to cut it due to how dry and hard it is. One thing is that it is cured and another that it is so hard that it can't even be cut and the little we have been able to try leaves a prick in the throat. We are regular consumers of this product (Iberian acorn-fed ham) and although we usually buy them at Jamones Eídriz and Maximiliano (where the products and service have always been extraordinary), we wanted to try with Jamón y Paletilla, but it is clear that we made a mistake. Because they neither answer the customer service phone nor have they replied to the email. We always give my two brothers a ham for Christmas and I am clear that given the result we will make the purchase directly at Jamones Eídriz. (Where they offer a guarantee of product return if it is in the expected conditions and provide excellent service. My experience has unfortunately not been positive.

It's good, although I expected a little more quality