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E
Rating: 4 out of 5
In general it is fine, a little more tender than I like, but acceptable
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Customer reviews of JamónyPaletilla
Trust Attestation
8,6
/10
Overall rating: 8,6 out of 10
Based on 12 125 published reviews
Summary of reviews
JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.
Reviews 1, 2, 3 and 4 stars
Reset filtersM
Rating: 1 out of 5
The shoulder that arrived is practically all fat. 75€ for the little ham I got, it would have been more worthwhile to buy a few packets because I see what there is, because I feel totally deceived by this shoulder, honestly.
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F
Rating: 3 out of 5
Good
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C
Rating: 3 out of 5
I bought a shoulder that was on a ham holder in the photo. I called by phone and they confirmed that yes, they would send the shoulder just as it appears in the photo. Well, no. It turned out that when I had it at home (of course, paid for), the holder was not included. It was not my confusion. It was bad information.
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M
Rating: 1 out of 5
I did not receive the ham that I paid for, very bad customer service, I do not recommend anyone to buy here.
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J
Rating: 1 out of 5
Soft and very salty ham, took too long when it is announced that it will be at home in 48 hours, a lie. I do not recommend anyone to this store and I will not buy anything again.
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J
Rating: 3 out of 5
The product is cheap, but the quality is low.
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C
Rating: 1 out of 5
The shoulder is inedible... very salty. I have written to you several times and you have remained silent. Regrettable, I feel deceived.
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A
Rating: 2 out of 5
Very disappointed. In my last order, I bought Benito acorn-fed sausage and chorizo again, as on other occasions, and it has been a surprise because the taste is nothing like before. It turns out that what they sent me is Anselmo Benito, and not Benito like they used to sell. Both the chorizo and the sausage are of much lower quality. I have searched on other websites and found Benito sausage without Anselmo or other variations. I was quite disappointed because I had bought it for a celebration and was looking for the usual quality and found a rather average product.
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R
Rating: 4 out of 5
The order was delivered too late, 13 days from the order date. Besides everything is fine
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N
Rating: 4 out of 5
The shipment within the stipulated time (they told me 15 days from the purchase date and it arrived earlier) but the cut of the sliced ham is quite thick. Flavor is good.
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A
Rating: 1 out of 5
I did not receive the ordered ham, they sent another one of a different brand thinking it was similar, they do not answer the phone or respond to messages sent through their website, I will not buy again nor recommend doing so.
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J
Rating: 2 out of 5
It's very hard, I bought it last year and it was much better, that's why I repeated.
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V
Rating: 1 out of 5
Slow shipping and no customer service. I requested to cancel, but they still sent it 10 days later. The product seems to be fine, but I haven't tried it because I had to get a replacement.
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A
Rating: 3 out of 5
The order consisted of twenty packets of ham, of which eight came open, so I am quite disappointed; I will contact by phone tomorrow, thanks.
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S
Rating: 2 out of 5
Good but they take a long time to arrive.
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F
Rating: 3 out of 5
Badly done empty and very, very soft ham.
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C
Rating: 1 out of 5
My experience with this purchase has not been satisfactory. The information about the shipping has been unclear and, at several points, directly incorrect. This caused a delay regarding the agreed deadlines, creating a problem. I consider it important that they improve communication and precision in tracking shipments to avoid such situations.
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J
Rating: 4 out of 5
Perfect order, good product.
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G
Rating: 2 out of 5
The last order was average, it didn't turn out as I expected, tough shoulder and without the advertised quality.
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P
Rating: 4 out of 5
Excellent quality price ratio. Well packed. The only downside is that the Italian postal courier is not reliable
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J
Rating: 1 out of 5
Shameful, I received the uncured shoulder, they never answer the phone, do not respond to emails, I have sent videos, photos, etc... I do not recommend it.
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G
Rating: 1 out of 5
A very bad salty shoulder, not the next one, besides I call the salesperson and they do not answer me, I write to them and send photos of the shoulder and they do not say anything, they do not do anything to solve it, I do not recommend anyone to buy here and I ordered one with more than 6 kilos and it does not reach 5.5 kilos, if they can stick it to you, they stick it bent, the shoulder even the dogs do not want it because of how salty it is, I will never buy anything here again.
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M
Rating: 2 out of 5
Two packages arrived that had lost their vacuum. We didn't like the ham, I wouldn't buy it again. For the price it has, I expected more. The cheese was fine.
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T
Rating: 1 out of 5
The first ham I bought was fine, but the one that has arrived now is dry, it has no infiltrated fat. For being a Duroc, I expected more.
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B
Rating: 4 out of 5
Good product, good price, good service
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L
Rating: 4 out of 5
I received an open envelope and two without vacuum.
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S
Rating: 1 out of 5
I have made a return of a product and I still have not received a response, I have been waiting since last week, with no response.
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M
Rating: 1 out of 5
Unfortunately, I will not repeat, the ham is very dry.
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M
Rating: 1 out of 5
Disastrous. I ordered 10 packs of 100 Iberian cebo and opened 1 and it did not seem Iberian, it was clumping, I started another and it was the same. I called to complain and they told me the ham was fine. So the after-sales service is terrible.
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M
Rating: 1 out of 5
I placed an order more than a week ago and my shoulder is still going around Berlin, and I still have not received it. Maybe they should change their shipping company! Even though I gave them all my information, no one has contacted me. GSL also does not have a number to call, so I don't know what to do, just wait.
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M
Rating: 3 out of 5
Very good flavor and salt, but I think it lacks some aging. Thank you.
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B
Rating: 2 out of 5
Hello, on November 11 I received my orders, one of which arrived with 1 chorizo in bad condition/packaging, that same day I sent several emails with photos and to this day I have not received a response, but I have received emails to buy more lots. Quick to bring the lots but if you expect them to respond or solve problems.....0.
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J
Rating: 2 out of 5
VERY CURED PIECE (HARD) WITH A VERY HIGH FAT PERCENTAGE (WEIGHT) BUT EXCELLENT TASTE.
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J
Rating: 1 out of 5
Initially, the order was delayed in delivery and I had to keep calling to ask about the real status of the order and demand immediate shipping or cancellation. Then the ham arrived with worms inside the packaging (100% Iberian - D.O. Jabugo), after attaching images and videos of what happened through the means they indicated to me, my email with the evidence was overlooked and the resolution of the case was delayed... until I called, they could not find my email... After collecting and sending a new ham, for now, the quality leaves much to be desired. It is true that we started on the
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A
Rating: 4 out of 5
Happy with the speed in solving the problem of the first ham and the exchange of it. The new one is not what I expected, well nothing more
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F
Rating: 3 out of 5
I expected a ham with more flavor considering it's Iberian.
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S
Rating: 2 out of 5
Hello, it is dry.. it loses the authentic flavor. I don't think I will repeat.., it's not worth what I paid.
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I
Rating: 2 out of 5
The ham tastes good but when chewing you have to throw away half of the fibrous part.
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F
Rating: 4 out of 5
I am waiting to try the shoulder, in any case I will give my opinion on the product when I properly complete this point
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