Customer reviews of JamónyPaletilla

the last order was a bit drier.

Good service

A bit salty

The ham is very good, I have nothing to complain about, but the transport agency GLS, when bringing it later, delivered the ham almost melted, the bag it came in had 4 fingers of melted fat due to the heat, the ham looked like plasticine, we had to put it in front of the air conditioning, and I repeat, the ham is good, but it did not arrive in the best conditions, we know that heat is not good, but if they do not keep it in a cool and dry place at the transport agency, then these things happen. I only ask that if I order again, please do not send with the same agency, regards.

I am happy with the order except for the packaging. I live in Germany and the shipping takes longer than normal and I understand that but I expected a packaging more prepared to withstand the heat.

Correct shipping and within the marked times. But the shoulder was a bit salty.

Quite salty

Items were missing in my order, I wrote and after a week I still haven't received a response. I wrote again yesterday, let's see if they answer me.

The order arrived in less than 48 hours, very good because at this time of year, the speed for food is appreciated. The loin is very good in taste but a bit over-cured, for being 100% acorn, it can be improved, and I don't give 5 stars because whenever you give (in general) leeway in weight, it NEVER approaches the maximum value, always to the smallest. And in my case, I ordered 2 half loins, both meet this.

The ham is a bit salty, and the bacon is stringy, I have eaten better ones.

Very raw.

the ham was cut by machine and not by hand as stipulated

I placed an order on May 17 for a ham in 4 pieces including bones + loin, my complaint is about the ham, the order arrived on May 18, as it is clear that it did not have the weight it should have, a tip from another ham was added and the bones also did not seem to be from the ham. I sent an email with images and got no response. I have not received any email, I don't think it's worth what I paid. Not satisfied at all

With Joselito you can't go wrong

They took a long time to serve it although I was warned; otherwise, everything was correct.

I asked for it not to be too dry and it is very dry and again with a lot of fat, also lacking flavor for a shoulder of this category, this is the second time it has happened to me, I don't think there will be a third.

They didn't answer the phone or the email.

Very salty paletilla.

I feel scammed, I ordered half a cheese and only received one wedge, they don't answer the phone and don't respond to the email, I do not recommend it at all.

The ham is not the quality I expected.

Good.

Received, but the package was outside at a very high temperature, I don't know for how long. Even though we were at home, the carrier did not notify us. I like the ham but the dispatch should be faster and more controlled. Another thing: in the past I bought the same ham in slices, but with small packages, I think of 50-60 grams. These packages are too large for the refrigerator and also for consuming just one or two bites.

I was debited and never received a package. I have no news of the order since the payment was accepted.

The shoulder was very good, but the order took longer than expected and the weight was less than requested (and this is the second or third time this has happened). However, they refunded me from one day to the next.

It does not have the umami I expected

First thing: they forgot my order, I had to call. The cebo ham on sale does NOT have great quality, it is a small ham for making sandwiches for workers. It has very little Iberico in it. The prices are good, the quality less so.

Good flavor and good presentation

The merchandise arrived in good condition, the delivery was delayed, the GLS company took time to deliver it and it was impossible to communicate with them, one day, they send me a message and a phone number, I call and they tell me they have my order, they treat me poorly, they say they don't have my address (how can they arrange a delivery with you without having a shipping address?), I give them details and signals of my address, and they tell me they will send it the next day, I ask the time, since I have been unable to go out for several days, they answer reluctantly that it is from 9 to 19, I ask if they can approximate the time, they answer from 9 to 19, it arrived the next day at 19:00. The problem is not with you, it is with GLS, it is impossible to communicate with them, I wanted to go pick up the order myself, but they didn't give me the address. Last summer, an order from Italy of cheeses and pan dulce took 35 days, the cheeses arrived rotten, everything went to waste, the delivery person tells me not to insist that they have no order, I replied then what is coming?, he stays thinking and tells me, it must be an order I have in the truck for a month, everything went to waste, when I order ham and shoulder, it comes Nacex, then GLS comes, I don't want to receive anything from this company.

Bacon too cured, the streaks inedible due to hardness.

Although the delivery time was specified, they should shorten the service time.

Everything is correct

I think they make good offers, but last time, I had to claim the 10 packets of acorn ham that were missing. Also, the ham was too hard and dry in many packets.

Everything perfect, thank you

Delivery was late even after contacting them the day after the order, no response from them for a week and as a result the package arrived late and after the weekend when I needed it, total lack of professionalism

The shipping of the order was very slow: it took more than 20 days to arrive.

It takes a long time from purchase to receipt

The shipment was perfect, I just started the shoulder and so far it seems to meet expectations, good flavor and juicy, in fact this is the third one I buy from them and this one seems to be the best so far, I don't give them 5 stars because what I don't like about this company is the phone service, in fact they don't always answer, the answering machine always picks up.

Reasonably fast shipping and well packaged

The ham is well presented but the taste is not what I expected. I expected better ham. It does not seem Iberico

This time the ham is like it has gone bad