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O
Rating: 1 out of 5
I have been comparing shoulders for a while, the last one, they sent me one inferior to the one I bought, even without a seal.
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Customer reviews of JamónyPaletilla
Trust Attestation
8,6
/10
Overall rating: 8,6 out of 10
Based on 12 125 published reviews
Summary of reviews
JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.
Reviews 1, 2, 3 and 4 stars
Reset filtersJ
Rating: 1 out of 5
Null customer service.
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D
Rating: 1 out of 5
Unfortunately, I have not received my order. I never received a response from customer service.
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M
Rating: 4 out of 5
Good
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J
Rating: 1 out of 5
The product did not have the required quality.
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C
Rating: 3 out of 5
The quality has decreased, prices have increased! And it was Black Friday!
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M
Rating: 1 out of 5
The treatment I received was terrible, more than 7 emails, I don't know how many calls and no one answers. The order arrived two days late. And when I asked what happens if the ham is not good, or is salty, or something..... no one has told me anything. So I am very, very disappointed with the treatment.
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L
Rating: 3 out of 5
The order arrived well, but the ham lacks curing, perhaps because this time I ordered one of 5 Kg, in other occasions I ordered the 4 kg ones and they were well cured.
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N
Rating: 1 out of 5
Disastrous product, I have made the complaint, the refund process for consumer protection should be expedited, thank you.
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C
Rating: 1 out of 5
Where is my goods? My order has not arrived yet. The UPS tracking does not work.
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R
Rating: 1 out of 5
Quite a reduced shoulder with very little meat. They were for two gifts, and they are still laughing at me. Unfortunately, I would not order here again.
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M
Rating: 3 out of 5
We have always been very happy with the orders made, but this time the Christmas sliced IBERIAN ham shoulder is too tender. We prefer it drier, oily, and juicy. Regards, Manel Rubio
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A
Rating: 3 out of 5
I am disappointed with this last order, while usually everything is fine, 4 bags were not well sealed and some seemed underfilled.
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J
Rating: 2 out of 5
I expected more from the ham.
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I
Rating: 3 out of 5
Nothing to do with the last orders, it does not have the same quality and is poorly cured, in fact I sent an email to see if we can resolve it.
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M
Rating: 1 out of 5
Very poorly packaged products, I received the lot with all the nougats crushed, a disgrace.
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E
Rating: 1 out of 5
Incorrect product received, and they are not managing the return of the goods or the money.
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F
Rating: 4 out of 5
Everything is very good
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M
Rating: 4 out of 5
I haven't tried it, I hope it's like the ones I bought from El Pozo, they were very tasty, I hope the same. Speed and pleasure.
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F
Rating: 2 out of 5
I sent several emails regarding an issue when confirming the order and to this day no one has replied. THANK YOU VERY MUCH
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M
Rating: 4 out of 5
Very good
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J
Rating: 3 out of 5
The cheese and chorizo are extraordinary. The shoulder is very dry and hard.
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J
Rating: 1 out of 5
They gave me a sliced ham of 50% Iberian when I bought 100% Iberian.
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C
Rating: 3 out of 5
Very tender and quite salty. It does not indicate the designation of origin.
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D
Rating: 4 out of 5
Products received correctly. Terrible delivery service, I recommend using another company in the future.
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L
Rating: 3 out of 5
The ham is good but not amazing. For the price it has, I expected it to be better. Very expensive for what it is. A bit dry.
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M
Rating: 1 out of 5
I will not buy anymore nor will I advise my family and friends. They have not been very correct in their phone or email attentions and there was a delay in the order and the product was not very good.
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H
Rating: 3 out of 5
This time the order did not go well. The ham is salty, the bones are not vacuum packed. I made a complaint and they ignored it.
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J
Rating: 4 out of 5
I give 4 stars because I haven't had time to use it with my family.
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M
Rating: 4 out of 5
They are good for buying lots but not for ordering individual items like cheeses.
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J
Rating: 2 out of 5
I was your regular customer and this last order has cost me a lot, thank you for that
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R
Rating: 2 out of 5
The salchichones and chorizo left a scratchy feeling under my tongue. I haven't opened the ham yet, I hope it is better.
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A
Rating: 2 out of 5
Deficient
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M
Rating: 3 out of 5
I was disappointed with the shoulder. I would rather say it is a good cellar shoulder. We did not notice the Iberian flavor. It was good but I would not buy it again for that price (62.5 €, the price of many 50% Iberian cebo shoulders).
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A
Rating: 4 out of 5
Everything is okay
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E
Rating: 1 out of 5
Two of the 4 packages arrived without vacuum, and the ham was dry and quite salty.
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V
Rating: 4 out of 5
three three good! humm delivery time a bit long
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M
Rating: 3 out of 5
The order arrived quickly, in two days perfectly, but it arrived wrong and I have been trying to contact by phone for several days and they do not answer the calls, you can only leave a message and they do not call you back.
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H
Rating: 2 out of 5
At its point of salt, a lot of fat, little meat
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J
Rating: 4 out of 5
Very good
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