JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.
To date, I have not received any response regarding the complaint I made about how the sausage package arrived punctured and consequently not fit for consumption, which means I bought something in bad condition and could not consume it. I am really angry with the customer service, which leaves a lot to be desired.
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Martín D.
Rating: 3 out of 5
following a purchase from 04/09/2024
I like it a little more cured.
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Gabriel L.
Rating: 1 out of 5
following a purchase from 04/09/2024
The shoulder was dry and tasteless.
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Sebastian G.
Rating: 1 out of 5
following a purchase from 27/08/2024
Bad the ham that I ordered, field-fed ham one hundred percent Iberian breed is not what they sent me, it is a Retinto all crossed with Duroc, I will not buy more hams at Jamón y Paletilla.
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Nuno Alberto S.
Rating: 2 out of 5
following a purchase from 03/09/2024
The support for the ham that comes in the photo is not the same as what I received. It is a misleading photo for customers.
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Claudette F.
Rating: 4 out of 5
following a purchase from 29/08/2024
Very good, very good quality-price ratio
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Maria S.
Rating: 4 out of 5
following a purchase from 01/09/2024
Excellent. Very good quality-price relationship.
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Jonathan E.
Rating: 2 out of 5
following a purchase from 03/09/2024
The quality of the product leaves something to be desired
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Paco M.
Rating: 3 out of 5
following a purchase from 28/08/2024
I ordered the product sliced by knife and they sent it to me in one piece, I will leave it until I find a slicer, I cannot do it due to reduced mobility, then I cannot comment on the quality at the moment, but on the service, yes, thank you and greetings.
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Almudena R.
Rating: 4 out of 5
following a purchase from 26/08/2024
The shoulder 100% Iberian very good flavor, although the piece has a high fat percentage, I removed a lot of bacon. I should have noted that I wanted the bones, because otherwise they don't give them.
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Naïl N.
Rating: 1 out of 5
following a purchase from 03/09/2024
This is my first and last purchase on your site. You chose to deliver abroad with DPD which is the worst delivery company in France. I paid €10 and lost 3 days including 2 days of leave to finally pick up my order far from my home. Too bad because the cheese is good. One piece of advice: if you want to sell outside of Spain, do not use DPD anymore or it will discourage your future foreign customers.
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Alberto H.
Rating: 4 out of 5
following a purchase from 26/08/2024
Very good in flavor. Maybe a bit dry but surely that's why it was on sale
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Mario G.
Rating: 1 out of 5
following a purchase from 25/08/2024
I have bought hams by pieces before and it went well. This time I used the cutting service for the first time and the amount they sent me does not correspond to a ham of 6.5-7 Kg.
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Eugenio S.
Rating: 3 out of 5
following a purchase from 28/08/2024
A little dry.
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Ramiro D.
Rating: 2 out of 5
following a purchase from 27/08/2024
I had to return the order because they made a mistake and it was short on weight in the products I ordered
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Rafael Romero Perez P.
Rating: 4 out of 5
following a purchase from 22/08/2024
I really like the cured meats and sending them vacuum packed seems like a great idea, I will buy again.
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César C.
Rating: 3 out of 5
following a purchase from 27/08/2024
Fast service, very good customer attention. But I think it is essential to know the ingredients of what you buy... it would be good if they were listed on the website.
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José Luis O.
Rating: 3 out of 5
following a purchase from 25/08/2024
It is very good in taste but very dry.
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Jose Antonio O.
Rating: 3 out of 5
following a purchase from 21/08/2024
Good. But the previous one I bought was better.
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Jose R.
Rating: 3 out of 5
following a purchase from 04/08/2024
a lot of fat and little ham
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Mario C.
Rating: 4 out of 5
following a purchase from 18/08/2024
Quality-price ratio, very good.
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Carmen M.
Rating: 4 out of 5
following a purchase from 21/08/2024
A bit salty
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Federico D.
Rating: 2 out of 5
following a purchase from 20/08/2024
Opened package 2 chorizos were missing and the can of olives came out of the jar all dented I do not understand the intact package
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Miguel T.
Rating: 1 out of 5
following a purchase from 19/08/2024
fat and more fat. terrible
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José P.
Rating: 4 out of 5
following a purchase from 19/08/2024
Good
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Manuel S.
Rating: 2 out of 5
following a purchase from 07/08/2024
I found while cutting it, with the plate of the type of ham, but in between, cut and having although it came vacuum-packed, having to throw ham around the house piece of the plate, it was slimy and almost with green. I did not try it, after having to throw away about 1/2 kilo of ham, my anger took away my appetite.... I have to ask you a question.. How is it possible that a shoulder of black leg ham..does not smell like ham???? I hope for a response thank you.
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Begoña J.
Rating: 1 out of 5
following a purchase from 11/08/2024
I wrote a complaint and I still have not received a response.
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Roberto G.
Rating: 4 out of 5
following a purchase from 08/08/2024
The ham met the expectations we had and for the price it has, it is an excellent ham, I don't give 5 stars because there was a delay in delivery and neither the transport company nor the ham and shoulder company responded (price quality of the ham a 10)
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Maria Carmen L.
Rating: 1 out of 5
following a purchase from 08/08/2024
Good afternoon, a few days ago I made an order for cold cuts, but the Fuet Espetec extra €3.69 has turned out to be completely inedible, as it is as hard as a rock, thank you, best regards. MARI CARMEN LINACERO
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Juan C.
Rating: 4 out of 5
following a purchase from 09/08/2024
Everything perfect except that they took a few hours longer than announced.
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Manuel E.
Rating: 3 out of 5
following a purchase from 08/08/2024
Ham and shoulder, good but the product received: selection ham by author Benito, a piece of crap; hard, dry and tasteless. A scam
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Marta V.
Rating: 1 out of 5
following a purchase from 07/08/2024
the shoulder is rancid. I have sent an email to find out how to return it and exchange it.
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Diego M.
Rating: 4 out of 5
following a purchase from 01/08/2024
Good service, speed. I would like there to be greater quality control over the products sent (if possible). My purchase was a shoulder from brand 959, weighing 4kg, with 28 months of curing. The babilla was inedible. The contramaza is rated 10. This shoulder should have been consumed 5 or 6 months ago, and that would have been a total success (Sirs. of Consorcio de Jabugo, do not wait until the product is about to expire to make your offers)
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Jose Carlos L.
Rating: 4 out of 5
following a purchase from 01/08/2024
The shoulders are very good but with a lot of fat. More than half is fat.
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Fco. V.
Rating: 1 out of 5
following a purchase from 04/08/2024
I still haven't opened it.
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Jose R.
Rating: 3 out of 5
following a purchase from 01/08/2024
it has a lot of charm more than 1 kilo
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Hugo C.
Rating: 4 out of 5
following a purchase from 01/08/2024
Everything went excellently, except for the notifications about the order status. I received the product without any indication that it had been sent for delivery. When I received it, the status still appeared as 'In preparation'. I don't give 5 stars because they can and should improve in this aspect. Otherwise, the service is excellent and it is a seller I trust 100%.
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Miguel B.
Rating: 4 out of 5
following a purchase from 27/07/2024
Very tasty. It's a shame that some cuts were not as thin as they should be. Would repeat.
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Ramon C.
Rating: 4 out of 5
following a purchase from 30/07/2024
Good product, qualitatively excellent
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Victoria C.
Rating: 1 out of 5
following a purchase from 26/07/2024
Cured loin in parts, they changed it for me and it is similar now it is poorly cured whole. The transport company GLS is a disaster, Nacex is great. Thank you.
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