Customer reviews of JamónyPaletilla

Trust Attestation
8,6 /10
Overall rating: 8,6 out of 10
Based on 12 125 published reviews

Summary of reviews

JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.

Reviews 1, 2, 3 and 4 stars

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F
Francisca R.
Rating: 2 out of 5
following a purchase from 17/04/2023
I thought it would be of higher quality, it does not correspond to a black leg label.
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Elias P.
Rating: 2 out of 5
following a purchase from 17/04/2023
Everything perfect!!
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Damian C.
Rating: 3 out of 5
following a purchase from 14/04/2023
Very good
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Carmen P.
Rating: 4 out of 5
following a purchase from 13/04/2023
It's quite tasty.
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Juan Carlos M.
Rating: 3 out of 5
following a purchase from 15/04/2023
Good taste but too fatty
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Margarita C.
Rating: 4 out of 5
following a purchase from 12/04/2023
Good flavor, not salty, prompt delivery.
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Esteban S.
Rating: 1 out of 5
following a purchase from 12/04/2023
Terrible, they sent me another product and didn't pay any attention to me
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Antonio M.
Rating: 1 out of 5
following a purchase from 28/03/2023
I ordered a grand reserve black gold shoulder and they brought me totally raw meat and uncured.. it can't be eaten. It's a shame that they serve products that are not cured for consumption. I am very disappointed with the service
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Cristobal V.
Rating: 1 out of 5
following a purchase from 12/04/2023
good
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Jordi M.
Rating: 2 out of 5
following a purchase from 08/04/2023
The ham has no fat and is too salty.
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Ismael A.
Rating: 4 out of 5
following a purchase from 10/04/2023
Very cured ham but very good.
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Bernard G.
Rating: 4 out of 5
following a purchase from 07/04/2023
It's very good, but the cut is very thin, and it doesn't weigh a kilo.
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Francisco G.
Rating: 4 out of 5
following a purchase from 04/04/2023
In my case, everything is correct. I will buy again.
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German P.
Rating: 4 out of 5
following a purchase from 31/03/2023
Very good experience with the purchase at JamonyPaletilla, great product offer and very clear website. I was able to buy products that are impossible to access where I live and they came properly packaged and without damage. However, there is one point that could be improved and that is the distribution company. In this case, it was through NACEX and I haven't had very good experiences, at least in Lugo where I placed the order. The thing is that the distributor arrived at my address with the package on Wednesday, April 5 (a day before the Holy Week holidays) and rang the bell around 5:00 PM or so, without response, because at that moment I was in the garage and was not expecting the package (I did not receive any prior notice from NACEX or a phone call as other companies do). NACEX's delivery service includes a second delivery attempt, however this was made one minute after the first, which makes no sense (only a 30-minute difference would have been sufficient in this case, although normally it should be a few hours or the next day). In any case, at the end of that day I entered JamonyPaletilla to check the package tracking and saw that they had tried to deliver it and that since there was no response, they took the package to the NACEX office, after notifying the customer of the fact. In this case, I was not informed of anything, there was no phone call from the delivery person nor a notice in the mailbox of failed delivery. I found out when on Wednesday at 7:30 PM I checked the package tracking on the NACEX website. By that time, I no longer had time to go pick it up at the NACEX office (which also only has one in Lugo and is on the outskirts, in the industrial park). Being the day before the Holy Week holiday and since NACEX does not open on Saturdays, I had to wait until Monday, April 10 to pick up the package. In summary, I would like them to give the option to use other courier services. Even if they are more expensive, I prefer to pay a little more because other companies have better communication with the customer, better information on package tracking, and also offer the possibility to pick up the package at a nearby parcel, very useful in case you cannot be home at the time of receiving the package.
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Francisco B.
Rating: 4 out of 5
following a purchase from 01/04/2023
I am very happy with the second product, thank you.
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Dolors M.
Rating: 4 out of 5
following a purchase from 31/03/2023
Very good.
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Antonio C.
Rating: 1 out of 5
following a purchase from 01/04/2023
Wrong wine, the package included two sausages that were not egg
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Dionisio E.
Rating: 1 out of 5
following a purchase from 02/04/2023
I have bought boneless hams several times at jamónypaletilla, I have been very satisfied and of course when the one I have runs out I will buy another.
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Víctor C.
Rating: 1 out of 5
following a purchase from 29/03/2023
The shoulder is dry and salty, it shouldn't be for sale.
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Cezary G.
Rating: 3 out of 5
following a purchase from 25/03/2023
very good product. disastrous delivery
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Maria Jose C.
Rating: 2 out of 5
following a purchase from 28/03/2023
It is too salty. Hardly edible. A disappointment.
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Alberto V.
Rating: 3 out of 5
following a purchase from 30/03/2023
The taste is not bad, but the slices of ham are too thick. It loses a lot. I don't think I will repeat.
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Amaia A.
Rating: 4 out of 5
following a purchase from 28/03/2023
Everything perfect
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Maria Del Socorro R.
Rating: 1 out of 5
following a purchase from 29/03/2023
I received acorn-cured bacon close to expiration. Very unhappy about this, I will not order again. I do not rate with stars because of this. You cannot send a product at the end of March, with an expiration date for the end of April, an impossible amount for me to use in such a short period
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Carlos Javier G.
Rating: 1 out of 5
following a purchase from 24/03/2023
The first two times were good but the last one was bad
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Celestino M.
Rating: 4 out of 5
following a purchase from 28/03/2023
I placed the order and they were quick and precise in the supply.
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Antonio Luis P.
Rating: 3 out of 5
following a purchase from 28/03/2023
The delivery person did not notify me of the order and two days later a neighbor came to me with the package saying that they had left it at her house. The requested shoulder was too fresh and it wasn't until halfway through that we started to find some flavor.
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Begoña G.
Rating: 4 out of 5
following a purchase from 27/03/2023
The shipment was quick, and the ham is good
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Rafael F.
Rating: 1 out of 5
following a purchase from 24/03/2023
Good quality and fast delivery
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Ignacio D.
Rating: 1 out of 5
following a purchase from 27/03/2023
The shoulder was very salty
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Jose Miguel A.
Rating: 2 out of 5
following a purchase from 29/03/2023
Ham received is excellent.
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José Antonio A.
Rating: 3 out of 5
following a purchase from 24/03/2023
It's very good
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Fernando P.
Rating: 1 out of 5
following a purchase from 23/03/2023
It is fresh
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Jose Antonio R.
Rating: 4 out of 5
following a purchase from 22/03/2023
FAST SHIPPING AND I HAVE ALREADY DELIGHTED IN THE GOOD CUT HAM WITH FLAVOR
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Pepe R.
Rating: 1 out of 5
following a purchase from 22/03/2023
The centelles and buj shoulder I started yesterday, quality 10
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Arturo M.
Rating: 4 out of 5
following a purchase from 02/03/2023
They took a long time but responded to my emails explaining the problem and offering alternatives. The product is of great quality and very well packaged
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María Hemma P.
Rating: 1 out of 5
following a purchase from 22/03/2023
Very good
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Jorge L.
Rating: 4 out of 5
following a purchase from 23/03/2023
Everything perfect I ordered in the afternoon and the next day I already had it at home. The ham perfect very good.
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Miguel Angel A.
Rating: 4 out of 5
following a purchase from 21/03/2023
Good quality/price ratio. Recommendable
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Javier G.
Rating: 4 out of 5
following a purchase from 19/03/2023
Quick delivery. Good product
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