Customer reviews of JamónyPaletilla

The cheese, salchichón, and chorizo that were supposed to come with the lot I bought were not at all the same as presented in the ad, neither brand nor format nor weight were of inferior quality and less weight in the 3 items.

I have not received the ham. Many days of shipping.

I expected "something more" and better from the 100% Iberian sliced ham. A whole one is much better than slicing it oneself.

Everything was correct. Timely delivery and product as expected.

Very tasty.

Salty and very greasy, a slightly sour taste.

It is dry and very salty.

tasty

I made this order since an identical order was made through my company. But this ham has nothing to do with it. I'm sorry, I will not buy blindly again.

Good morning, I placed an order on December 28 that I am not at all satisfied with; I bought a black leg ham of 6 to 6.5 kg, professionally sliced, and they only sent me 18 packets of 100g. I feel that ham is missing, other times I buy a smaller ham and they send me 25 packets. The worst part is that I contacted them by phone, left two messages, and they didn't call me back, I wrote an email on January 7 with the order reference, they replied two days later asking for more details, I provided them, I perfectly described the reason for my dissatisfaction and they still have not responded and we are on January 12. Worse customer service is impossible. Regards.

A little dry.

Everything was very good, product and service

The reception was on time, although due to the holidays the delivery was delayed.

The order took a while to arrive (more or less within the deadlines), the shoulder weighed just right (much less than 4 kg) and the flavor leaves much to be desired..... I will not repeat

The shoulder is super dry, almost uncuttable with a knife.

A little salty

The ham did not have the curing months, it is too tender (meat). On the other hand, it did not have the agreed weight. I sent an email to customer service, I have not had a resolution.

CORRECT.

We made a large order to gift to the workers for Christmas, and many of the boxes arrived broken

The management was very good. The delivery was very good. But the product, a little improvable. The shoulders are dry and salty, of the two I could try.

We ordered some batches for the company and by chance we realized that all the batches came with two pieces less of products. It wasn't just one batch that was mistaken, no, it was in all of them. We had to ask all the workers if they had received those products and they all agreed that they had not. It is very unpleasant to have to ask the workers if the batch was correct, it is not a company task, you have to ensure that everything is correct. We complained and they sent us the missing products without a single apology, they just sent them. Imagine having to package and deliver the missing products to the workers. It was horrible.

It arrived as promised, good quality but one kg short in packages of a 4 kg ham. a 4 kg ham.

The products were very good, but the shipping took a long time.

A zero. I ordered a Gran Reserva shoulder from Joselito sliced and they sent me some packets of raw meat in which Joselito is not even identified. It is inedible. I demand a refund or the shipment of the product I paid for.

The quality has been correct.

I have bought a lot and the last has been disappointing, but the worst has been the attention received and that they have not listened to me

It did not arrive on Christmas Eve and look, I warned the family without ham and it arrived on the 26th at 8 in the morning, they woke me up from bed, imagine how funny that was for me.

I have bought on other occasions and it had never happened to me but this time I have to say that the shoulder is very salty and no one can eat it. I did not like it at all.

It does not correspond to the advertised product.

The ham is not bad in flavor but it came very dry.

Fatal, the shoulder was very salty and no one gives you a response after a thousand calls, emails sent

The ham was too dry, so much that there are parts that are impossible to cut

I expect a refund, the ham is inedible and uncuttable

I ordered a batch of ham and sausages a few weeks ago and everything arrived quite quickly in one order. However, I have a problem with the black label ham I desire, the author selection that should be 30 months of curing, but with a batch date of 05/2024 the numbers do not add up. This batch should have included a wedge of smoked sheep cheese, but I only received a semi-cured one. I am trying to contact Jamón y Paletilla and there is no way. I hope to have better luck next week.

I bought a cheese and a shoulder. The cheese was very good but the shoulder was dry, fibrous, and salty.

The cured sheep cheese Don Bernardo is very tasty, it has a penetrating flavor but I expected more curing and it turned out quite tender. My brother bought another one like mine and it turned out very dry, so it has much more flavor.

Completely dry shoulder, nothing like the quality expected from a product at this price

I paid extra for the shoulder to be between 4.5 to 5 Kg and I received a shoulder of 4.1 Kg

It was labeled under black label although it did not have it and the shoulder was not as advertised, it lacked time, I received a label that would reach green scraping, I was quite disappointed

I made the purchase on 14/12, I could not contact the company until 23/12 because the ham did not arrive. It arrived on 24 just in time for dinner but the quality was not adequate, tasteless and odorless. I have requested a refund, we could not eat it, and they have not responded to me. Everything is wrong