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M
Rating: 1 out of 5
The shoulder is 95% fat, I am waiting for a response to the complaint
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Customer reviews of JamónyPaletilla
Trust Attestation
8,6
/10
Overall rating: 8,6 out of 10
Based on 12 125 published reviews
Summary of reviews
JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.
Reviews 1, 2, 3 and 4 stars
Reset filtersE
Rating: 1 out of 5
Impossible to be worse
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J
Rating: 3 out of 5
I didn't realize they were boneless and it's very difficult to cut. The wording was not clear at all.
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C
Rating: 4 out of 5
Everything perfect.
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J
Rating: 1 out of 5
I have requested to return it because it is not in a condition to consume, it is hard, dry and a bit salty. They asked me for some photos of the product, I sent them and I am waiting for them to come to return it.
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C
Rating: 2 out of 5
The paletilla is very dry and hardly has any ham flavor. Salty!
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A
Rating: 3 out of 5
A bit soft for being 100% acorn, flavor and color make me doubt if it really is. I ordered it in four pieces, so far the one I started, I am not very satisfied
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E
Rating: 1 out of 5
The ham is rancid, I hope they refund my money when it arrives
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A
Rating: 2 out of 5
A first order placed at the end of October was perfect and arrived on time, this second order placed on November 27 arrived on December 23 almost a month after I claimed it two or three times
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J
Rating: 1 out of 5
I want to return a ham, it has gone bad
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D
Rating: 2 out of 5
They sent 3 hams different from the ones I ordered
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A
Rating: 2 out of 5
I didn't like the product very much
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J
Rating: 1 out of 5
This is the second shoulder we bought, the first 100% Iberian, really good and that's why we decided to buy again. This second one 100% black label, is not worth the price we paid, it was undercured, almost tasteless, a shoulder for which I wouldn't pay more than 70€. I usually don't give my opinion, I just stop buying, but when they offered me the possibility in the email I took the opportunity. What a shame. Regards and happy holidays.
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P
Rating: 1 out of 5
The ham is harder and drier than mojama, I will never buy again on this page. That ham was not meant for sale.
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I
Rating: 4 out of 5
There is a problem, the GLS courier company takes too long.
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M
Rating: 4 out of 5
Always reliable with good product quality and correct delivery times, especially for the dates we are in.
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O
Rating: 2 out of 5
I don't like to criticize negatively most of the time but on this occasion I have to do it since the ham is very lacking in curing. A soft ham is not a ham, it is meat. Besides, the flavor is not 50% acorn, I say this with knowledge since I have bought many in my life. So except for the fact that they sent more weight than requested, it weighed 8kgs when I requested 7-7.5, I cannot add favorable facts.
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M
Rating: 4 out of 5
I haven't given it as a gift yet, but I like how well it is protected and the speed of receiving it. I bought it by mistake. I searched for Iberian shoulders and this one came up among many, and I picked it. Later I found out it is a signature product. I can't wait to try it.
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J
Rating: 2 out of 5
very dry
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I
Rating: 2 out of 5
I have been disappointed because the paletilla is very dry. It tastes good but I feel sorry that it is so dry. It gives the impression that they wanted to get rid of it and I have been the fool to whom they sent it.
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C
Rating: 1 out of 5
I called them this morning and they did not answer, nor on the website. The shoulder has no flavor or salt. I want to return it
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M
Rating: 1 out of 5
Very bad shoulder. Raw on one side and dry on the other. I have no desire to buy again
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B
Rating: 1 out of 5
It has been a great disappointment, the ham was too cured, dry, salty and with no fat at all. We cut it into pieces and froze it to use in stews. Although we really should have returned it. But it's too late. I want to document our complaint. Belén
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E
Rating: 1 out of 5
I bought a ham and it seemed like jerky because it was so hard, they changed it for another one and it was still hard, not as much, but very dry, it seems like an ordinary ham. I was embarrassed to go back because it was dry again, so I kept it
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D
Rating: 4 out of 5
Good product, fast delivery, but the packaging for transport is a bit light.
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J
Rating: 4 out of 5
It's not easy to contact by phone.
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J
Rating: 4 out of 5
Very good
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A
Rating: 3 out of 5
The boneless ham does not come clean (skin removed) and is also quite tender.
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A
Rating: 1 out of 5
I ordered a ham, I want summum the best of its range and I received one with a different label from JamónPaletilla, they tell me it is correct that they made a mistake with the label, I have to trust them because if it is from a lower range I cannot prove it.
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J
Rating: 4 out of 5
Very good quality, everything perfect
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M
Rating: 1 out of 5
Last year I received a product from my batch in bad condition, when I claimed it, they told me they would replace it in the next order!!! But if that is already horrible, they haven't even fulfilled it...
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J
Rating: 4 out of 5
Good quality product
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A
Rating: 1 out of 5
We bought the Iberian shoulder as a gift and they brought it back to us, 2 emails, 2 calls and a message to the answering machine and we don't know how to proceed for the exchange. A disappointment...
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M
Rating: 3 out of 5
It has been delayed a lot and they have removed the cash on delivery option. Other than that, the quality of the products is very good.
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P
Rating: 3 out of 5
Very good ham although with excess fat. But the shipping took 8 days when the website says 24-48h
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F
Rating: 1 out of 5
The shoulder is very salty and has absolutely nothing Iberian, it seems like cheap supermarket meat, I ordered it in two vacuum-packed pieces paying more and they sent it whole, an absolute disappointment.
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J
Rating: 3 out of 5
The piece is very good, a bit low in weight
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S
Rating: 1 out of 5
I bought a shoulder and it is very raw and salty, it does not match what was offered.
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A
Rating: 1 out of 5
I have not received one of the pieces I ordered more than a week ago. I try to contact them and it is impossible
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J
Rating: 1 out of 5
I BOUGHT A HAM SHOULDER OF 2.500 AND I RECEIVED 2.500 WITH THE PACKAGING INCLUDED IN THE WEIGHT. I THINK I AM MISSING HAM, BUT WELL WHAT ARE WE GOING TO DO AND THEY CHARGED ME 10 EUROS FOR THE MACHINE CUT.
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