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J
Rating: 3 out of 5
It's not a way to send a seemingly good ham in transport that took five days to deliver at 40 degrees and arrived pure melted fat.
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Customer reviews of JamónyPaletilla
Trust Attestation
8,6
/10
Overall rating: 8,6 out of 10
Based on 12 125 published reviews
Summary of reviews
JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.
Reviews 1, 2 and 3 stars
Reset filtersS
Rating: 1 out of 5
I never received it, and the agency said they notified me, but that never happened.
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J
Rating: 1 out of 5
Good product, terrible management by the transport agency. It took 11 days to arrive.
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C
Rating: 1 out of 5
I paid for 50% Iberian acorn ham and received a reserve ham. I am claiming and requesting a refund, and no one is responding to me.
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D
Rating: 1 out of 5
The ham is very soft, very little cured.
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I
Rating: 1 out of 5
I will not buy more.
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E
Rating: 1 out of 5
I have bought many times, but this last time the ham is unmanageable. Dry and hard, it can't even be cut.
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C
Rating: 1 out of 5
Shoulder in bad condition, raw meat and rotten parts. They do not respond to messages.
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J
Rating: 2 out of 5
In this order the ham is coming out a bit salty. Otherwise, everything is fine
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D
Rating: 1 out of 5
It takes 1 week to arrive.
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P
Rating: 2 out of 5
Logistics of the shipment very bad
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J
Rating: 3 out of 5
Very disappointed with the quality of the ham received, very tough and very salty meat. Regarding my order from June 20, 2025 of JABTA100DIDES, that is, 2 hams De Bellota 100% Iberico I want Certified Iberico.
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N
Rating: 2 out of 5
The ham is very good but in the description it says that they send you the bones of it and they only put 4 small bones, it is supposed that if you have paid for the whole ham they have to send you all the bones.
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C
Rating: 3 out of 5
The result can be very irregular, as there are good prices, however, customer service is practically non-existent, and sometimes the product is not exactly the quality you ordered.
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A
Rating: 2 out of 5
A wedge of cheese and a salami that were a gift were missing.
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J
Rating: 1 out of 5
I have bought several hams and shoulders, and this is by far the worst. It has no flavor. Disappointed.
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V
Rating: 2 out of 5
To the eye very good but to the palate very very salty for what it costs. I am not satisfied and I am not happy.
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M
Rating: 1 out of 5
The product arrived defective; we had to throw it away since it spent more than two weeks in a van saying they were delivering it and that we were not home, but unfortunately, there is always someone at home because my mother cannot leave the house. So with this heat and a delivery company that unfortunately is the worst in the city, two factors combined have made us throw 75 euros in the trash. You probably have a great product, but with such poor management as the one you hired for delivery, I don't think a product will ever arrive in optimal conditions.
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E
Rating: 1 out of 5
I ordered a sliced ham by machine and received very few packs of ham... the box looked tampered with, showing the packs, and inside was a bottle of sparkling wine and a piece of Iberian chorizo and part of the bones of a ham... totally disappointed with my order.
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S
Rating: 3 out of 5
The quality of the product is not bad, but the shipping conditions leave much to be desired. Remember that we are talking about products that at 40 degrees lose a lot or perhaps should be thrown in the trash. The cheese wedge is a detail but it came as butter. This is the second time I order and I understand there will be a third but that needs to improve. If you want, I can send you how I received it, if you give me an email
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F
Rating: 1 out of 5
Very good quality.
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B
Rating: 1 out of 5
The ham I bought is super salty; I am a regular customer, and the truth is that I am quite angry.
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J
Rating: 1 out of 5
The piece received does not correspond to the 'expectations' generated in the advertising.
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V
Rating: 1 out of 5
Of the 3 nougats I ordered, I received 2 that I didn't order :( I ordered 2 of the soft one and one of chocolate, and I only received the chocolate and 2 of the hard one.
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D
Rating: 1 out of 5
The shipment has been going around for 5 days without refrigeration, or I would have to go pick it up 25 km from my address.
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M
Rating: 1 out of 5
It has no flavor.
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J
Rating: 2 out of 5
Of all the ones I have bought, the least cured
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J
Rating: 1 out of 5
It seems as if the shoulder is raw.
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M
Rating: 1 out of 5
The ham came raw with a taste like the worst hams, far from the Iberians they advertise; it cannot be eaten. I feel cheated; I will not buy more and certainly do not recommend it.
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M
Rating: 3 out of 5
After checking that the customer is not very important for your company. I consider that a shoulder of 6.50 kg. receiving 20 packages of 0.100gr is a very high loss and it is already the second time in the previous one they got the order wrong and compensated me, it is true, but with some packages that only had fat completely white. And this is not having a minimum of ethics on your part. I don't want to continue, as I would understand too much and it is not appropriate. Regards.
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J
Rating: 3 out of 5
This time we are not satisfied for two reasons: a) The ham is too tender. b) The box did not come in good condition and there were two envelopes (one of ham and another, of bones) that were not vacuum sealed. We suspect that someone opened the box at some point during shipping.
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M
Rating: 2 out of 5
The order had a weight lower than requested and paid
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F
Rating: 1 out of 5
Order placed on the 6th, and we are on the 18th, and it still hasn't arrived. I paid for refrigerated shipping in 24/48, and nothing. It has been throwing money away. On the other hand, they do not respond to emails or provide information. Change supplier for next time.
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F
Rating: 3 out of 5
For my taste, it is a bit dry
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M
Rating: 2 out of 5
It was not delivered to the house as I wanted
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A
Rating: 3 out of 5
The shipping took a long time, without prior notice in any way. However, the material is very good
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P
Rating: 2 out of 5
Due to its flavor, it does not seem to be a feed ham. It is also very salty. I will not buy more loose packets.
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M
Rating: 1 out of 5
The order took 10 days to arrive, and the product did not turn out to be what was expected. The packages did not have labels for packaging and expiration dates; the ham inside looked plastic, and the only thing 100% acorn was the black label that accompanied the bones, dry, very dry, which made me think it had not been sliced that same week, nor even the previous one. The price was not cheap. Very bad experience, not to recommend Jamón y Paletilla del Vendrell (Tarragona). Better to buy directly.
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M
Rating: 3 out of 5
Very small
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C
Rating: 2 out of 5
It seems like an ordinary warehouse and it is very tender
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