Customer reviews of JamónyPaletilla

Trust Attestation
8,6 /10
Overall rating: 8,6 out of 10
Based on 12 125 published reviews
5 8 381 69% 4 1 447 12% 3 786 6% 2 530 4% 1 981 8%

Summary of reviews

JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.

Reviews 1, 2 and 3 stars

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O
Oliver G.
Rating: 3 out of 5
following a purchase from 23/04/2025
Once weighed, the sliced ham adds up to 1.3kg. It seems little for a shoulder of about 4kg.
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J
Javier R.
Rating: 2 out of 5
following a purchase from 24/04/2025
They said it would be delivered in 24 to 48 hours and it took a week, it said shoulder between 4 and 4.5 kilos and it weighed exactly 4 kilos.
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C
Christian S.
Rating: 2 out of 5
following a purchase from 24/04/2025
The ham is at its salt point, but it is very dry, making it hard to eat.
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Brígido M.
Rating: 3 out of 5
following a purchase from 22/04/2025
The ham is good but there was a delay in shipping.
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J
Jiehong X.
Rating: 1 out of 5
following a purchase from 10/04/2025
Before I placed the order, I called the phone but no one answered. I left a message in the order to have it done before the 17th, they didn't fix it or call me and I arrived on the 25th, a disaster.
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E
Elsa R.
Rating: 1 out of 5
following a purchase from 03/04/2025
Hard and very salty ham.
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J
Juan Carlos M.
Rating: 3 out of 5
following a purchase from 12/04/2025
The shipping took more than two weeks to arrive and a claim process had to be initiated via PayPal. On the other hand, the product received did meet expectations.
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Patricia L.
Rating: 2 out of 5
following a purchase from 15/04/2025
The ham is not bad in taste, and the gifts like chorizo and cheese are good... but the ham weighs 2.5 kilos, and the ad said 4.5, which makes me doubt if they sent me everything I am entitled to.
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Yves L.
Rating: 2 out of 5
following a purchase from 20/04/2025
The ham has no taste, Lidl ham
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Yolanda G.
Rating: 3 out of 5
following a purchase from 22/04/2025
The ordering and delivery process was correct, but the ham, for being a 5 Jotas, is not of the quality of the fame it has. Too much fat.
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Miguel M.
Rating: 2 out of 5
following a purchase from 20/04/2025
The expiration date of 40% of the received product is only a few days away from the reception date; which forces to consume it at "forced marches".
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M
Manuel M.
Rating: 1 out of 5
following a purchase from 14/04/2025
The ham (shoulder) is the most horrendous I have had the unfortunate moment of ordering. Honestly, I didn't even want to comment, I simply will NOT buy again, period.. but since you sent me the message to give my opinion, I will. Very bad product, extremely hard, oversalted, without any streak of bacon.. a horror. In fact, I threw it in the trash the next day.
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Ferresuin S.
Rating: 1 out of 5
following a purchase from 30/12/2024
I bought on 8/4 3 Black Label Benito shoulders and they turned out to be a real mess!!! One of them is going straight to the trash, it is INEDIBLE. I have been calling since the 14th and writing to this company but I think it is a GHOST company since they do not respond to anything. I DO NOT RECOMMEND BUYING ANYTHING.
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Silvia C.
Rating: 1 out of 5
following a purchase from 15/04/2025
Gls did not deliver on Thursday, they said there was no one when that was not true, since it was Holy Week they did not open until Tuesday, so the delivery deadline was not met.
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M. Teresa A.
Rating: 1 out of 5
following a purchase from 01/04/2025
I bought a whole ham that I ordered boneless on two occasions and the order arrived without the bones. On 9/4 I called to ask and they told me it was a mistake and that they would send me the bones without any problem, not receiving anything on 15/04 I sent them a message and they have not responded. So I am a bit disappointed.
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Ana C.
Rating: 1 out of 5
following a purchase from 30/03/2025
I still have not received it almost 1 month later.
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Maria V.
Rating: 3 out of 5
following a purchase from 14/04/2025
Little curing.
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Pere Miquel T.
Rating: 2 out of 5
following a purchase from 04/04/2025
The ham has disappointed me, low quality with no taste, the salami is hard, the cheese promises, the bacon is good and the loin is also good.
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Jose M.
Rating: 1 out of 5
following a purchase from 13/04/2025
The ham is mushy and is all fat, I should return it.
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José Ignacio L.
Rating: 3 out of 5
following a purchase from 04/04/2025
I had bought before and the quality of the ham was better than on this occasion.
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Mercedes G.
Rating: 3 out of 5
following a purchase from 07/04/2025
I bought a lot of shoulder, wedge of cheese, and sausages and only received the shoulder.
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S. Oliver D.
Rating: 1 out of 5
following a purchase from 08/04/2025
GOOD I HAVE BOUGHT OTHER HAMS FROM J. AND P. ALL GOOD Finca el Puerto and Benito this time I changed to Al Legado del Pozo and it is hard and dry. I have been calling for 5 days to return the product and they do not answer, I don't know if they are on vacation or if they don't want to attend to me, I hope for a response S. OLIVER DUX.
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Julio Carlos M.
Rating: 1 out of 5
following a purchase from 04/04/2025
The attention and service are good. The ham is terrible. All lean. It is the most similar to a bad white ham, but much more expensive.
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C
Claudia E.
Rating: 1 out of 5
following a purchase from 07/04/2025
The ibérico shoulder I bought is very fatty and has hardly any ham, besides it tastes a bit rancid in the very cured part. A disappointment.
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Francisco N.
Rating: 1 out of 5
following a purchase from 20/03/2025
I hope they fix that it was a mistake, but they sent me a ham that has nothing ibérico about it, I hope they respond to me, please. It is the worst ham I have bought.
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D
David A.
Rating: 2 out of 5
following a purchase from 03/04/2025
The first time I buy here and the truth is that the delivery time and especially the quality of the product do not resemble those I usually buy from Guijuelo.
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Sandra C.
Rating: 1 out of 5
following a purchase from 02/04/2025
Quality not in line with expectations and very thick cut.
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Carlos R.
Rating: 1 out of 5
following a purchase from 18/03/2025
They sell dry hams that others couldn't sell in season. Money wasted and the worst part is that they don't even respond to complaints. Total shamelessness
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Antonio H.
Rating: 1 out of 5
following a purchase from 17/03/2025
The ham is very dry and hard, I can barely cut it. I regret that the money I spent is useless. We will use it for cooking. Very bad experience, I'm sorry.
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Pere S.
Rating: 1 out of 5
following a purchase from 07/04/2025
The shoulder is not acceptable
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Vicente L.
Rating: 2 out of 5
following a purchase from 05/04/2025
The shoulder I bought is offered as extraordinary, but it is very very average. Disappointed with the order. The purchase process was good and fast delivery.
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Jose Manuel R.
Rating: 3 out of 5
following a purchase from 05/04/2025
The sausage was very bad. I haven't opened the ham.
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Guillermo D.
Rating: 1 out of 5
following a purchase from 30/03/2025
I bought 50 packets of 50% cebo ham. I am a consumer of whole Iberian ham all year round and this is the first time I buy it in packets. Tasteless, with no flavor at all.
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Luis M.
Rating: 1 out of 5
following a purchase from 06/04/2025
I felt deceived, scammed. They do it in such a way that I thought I was buying Joselito loin and sausage. So, deceived and scammed. Regards
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Javier M.
Rating: 1 out of 5
following a purchase from 30/03/2025
I RECEIVED 2 PRODUCTS WITH LITTLE EXPIRATION DATE DESPITE BEING VACUUM PACKAGED. I COMPLAINED AND IN THE END THEY OFFERED TO REFUND THE TRUFFLED CATALAN AND THE BISBE BLANC BUT THE REFUND DOES NOT ARRIVE AFTER 5 OR 6 DAYS, IF I DO NOT RECEIVE IT THIS WEEK I WILL FILE A COMPLAINT WITH PAYPAL FOR THE RESOLUTION CENTER TO DECIDE AND FOR NOW WITHDRAW THE PAYMENT OF THE TOTAL ORDER, NOT JUST FOR THE TWO PIECES THAT WERE OFFERED TO ME, REGARDS
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Javier G.
Rating: 1 out of 5
following a purchase from 30/03/2025
In the drawing, they accompanied it with cheese and fuet. My surprise is that 3 bars of nougat arrived... a disappointment!!!
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Ana Isabel S.
Rating: 3 out of 5
following a purchase from 29/03/2025
The website has a wide variety of products and gives confidence, the shipments are fast and come well packaged.
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Maria Angeles O.
Rating: 1 out of 5
following a purchase from 03/04/2025
The shoulder is very salty, I sent a request for return or exchange several days ago and it has not been attended to, they haven't even bothered to reply to me. I will not buy again
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D
Daniel Z.
Rating: 1 out of 5
following a purchase from 02/04/2025
A total of 2800 grams arrived. You say they should arrive between 2900 and 3300.
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Javier M.
Rating: 1 out of 5
following a purchase from 02/04/2025
The ham is salty and does not have the expected quality
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