Customer reviews of JamónyPaletilla

Trust Attestation
8,6 /10
Overall rating: 8,6 out of 10
Based on 12 125 published reviews

Summary of reviews

JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.

Reviews 1, 2 and 3 stars

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M
Miguel J.
Rating: 1 out of 5
following a purchase from 02/04/2025
The product is advertised as acorn-fed Iberian. It is not, it is commercially called black label, well it comes without the required label. Poorly cured. I definitely will not buy any product from this company again.
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David G.
Rating: 1 out of 5
following a purchase from 28/03/2025
I always buy ham here and other things but the ham that has arrived is not of the same quality as before, being the same product purchased previously
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Cesar P.
Rating: 1 out of 5
following a purchase from 27/03/2025
The product is of low quality, I highly doubt it is cebo shoulder, and it is also super tender. I feel deeply deceived.
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Teresa A.
Rating: 1 out of 5
following a purchase from 02/04/2025
The Desire ham is very salty. This is not the first time we have bought, and we have always been satisfied, but this time we cannot say the same. What a shame.
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José Antonio L.
Rating: 3 out of 5
following a purchase from 22/03/2025
It's good, a bit dry for my taste.
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Miguel R.
Rating: 1 out of 5
following a purchase from 31/03/2025
Dry, hard, and bad. HORRIBLE!!
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Borja F.
Rating: 1 out of 5
following a purchase from 18/02/2025
Don't trust them at all, I have made several orders and the shoulders are smaller than indicated and the last order was a dry and hard shoulder, I call by phone and they never answer, they tell me they will make the exchange and it's a lie, they don't exchange the product, SCAMMERS, cheap is expensive
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Enrique J.
Rating: 2 out of 5
following a purchase from 29/03/2025
Very dry and salty.
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Vicente M.
Rating: 2 out of 5
following a purchase from 31/03/2025
The ham I bought Black label iberico desire author ham, is very dry and very salty, I could say it is the worst iberico ham I have bought and I feel super bad. Best regards.
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Jose Antonio M.
Rating: 2 out of 5
following a purchase from 22/03/2025
The ham provided is too tender, it is almost more meat than ham.
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Alberto G.
Rating: 3 out of 5
following a purchase from 30/03/2025
The ham is salty.
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Jesus H.
Rating: 3 out of 5
following a purchase from 17/03/2025
The truth is that the shoulder was very very good, too bad it had a lot of waste, in fact it hardly lasted me anything.
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Cristóbal P.
Rating: 2 out of 5
following a purchase from 29/03/2025
A normal and fresh ham
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Juan Carlos L.
Rating: 1 out of 5
following a purchase from 21/03/2025
Small, hard, dry, salty, I want my moneyyyyyyy
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Jordi C.
Rating: 3 out of 5
following a purchase from 18/03/2025
The ham is good but, for my taste, it is too dry.
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Manuel R.
Rating: 1 out of 5
following a purchase from 26/03/2025
I will say it comes dry and salty and they told me they would change it and I am still waiting for them to change it. Then I will give my opinion. Regards
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Asepeyo Victor G.
Rating: 1 out of 5
following a purchase from 25/03/2025
100% Iberian shoulder black label, it arrived dry, I could only get ham from the leg, I had to remove it. It was dry to the eye, a shame that they serve hams like this
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Miguel M.
Rating: 1 out of 5
following a purchase from 25/03/2025
Very bad, the shoulder is very hard, I have sent two emails to customer service and they have ignored me
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Joana R.
Rating: 1 out of 5
following a purchase from 22/03/2025
The delivery was perfect. But today I opened the ham and it is super dry and rancid. The other 2 that my sisters kept are the same. The last 2 orders were legacy shoulder from El Pozo and very good. These cannot be eaten. I have requested a refund
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Angel A.
Rating: 2 out of 5
following a purchase from 15/03/2025
Little weight and a lot of plastic
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Antonio N.
Rating: 1 out of 5
following a purchase from 25/03/2025
Is this ham according to the advertisement 100% Iberian? Well, the pig it belonged to has never smelled an acorn, nor substitutes, not even close. I have bought hams of much higher quality for that price.
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David C.
Rating: 2 out of 5
following a purchase from 17/03/2025
The ham is very good, the problem is that one of the packages came open
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Gonzalo G.
Rating: 3 out of 5
following a purchase from 24/03/2025
Unfortunately, it is not the quality I expected, I was surprised by the low price for an acorn ham. Seeing the expiration date (May 2025) I understood, the fat was somewhat yellowish and the good flavor it would have had in November 2024 (packaging date) has completely dissipated. I would not repeat the purchase. Best regards.
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Gabriel R.
Rating: 1 out of 5
following a purchase from 21/03/2025
A shame, they send me an unaged author ham, you can stick your finger in it. They don't answer my phone at any time, I left a message and they don't call me back. I opened a case with PayPal to get my money back
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Antonio A.
Rating: 1 out of 5
following a purchase from 23/03/2025
It was short on weight and curing, I had bought before and it was normal but this order was not - thanks - for your interest -
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Juan Carlos C.
Rating: 1 out of 5
following a purchase from 14/03/2025
Pork cracklings made into puree and low-quality sliced ham
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Alberto M.
Rating: 2 out of 5
following a purchase from 16/03/2025
I bought an Iberian ham of 7.5 kg for 155 €. It indicated that it had a curing of 36 months. It arrived well packaged and within the expected delivery time. But the ham did not have a curing of 36 months, I think it didn't even have 24, I started it from the knuckle and it was very soft and the meat was mushy, that is, poorly cured. This ham had high expectations and has been a failure, it's not worth even 100 €. Disappointing.
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Angelo R.
Rating: 2 out of 5
following a purchase from 13/03/2025
The ham was no longer vacuum sealed!
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Mónica C.
Rating: 1 out of 5
following a purchase from 12/03/2025
The shoulder is very salty, impossible to eat
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Alfredo H.
Rating: 1 out of 5
following a purchase from 17/03/2025
It is supposed that the weight of the ham would be 4 kilos and that is how they announce it, minimum guaranteed weight, weighed on two digital kitchen scales and both gave less than 3900 grams
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Francisco R.
Rating: 1 out of 5
following a purchase from 12/03/2025
PART OF THE ORDER CAME DEFECTIVE.
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Carlos M.
Rating: 2 out of 5
following a purchase from 14/03/2025
The shoulder apparently looked very good on the outside, but it was very dry and had a lot of fat, about 60% was fat. What a shame
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Jose A.
Rating: 1 out of 5
following a purchase from 09/03/2025
I already sent an email. I sent it. GLS did not let me change the delivery destination as I normally do on Amazon when I am not home. I had to go to an industrial area 25km away to pick it up. Because I was not home. According to GLS, it could not be changed and left at the GLS store 50 meters from my house, because it was an order blocked by you. Only in hand. I do not publish it on Trustpilot because I do not want to bother anyone.
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Mar S.
Rating: 1 out of 5
following a purchase from 18/03/2025
In the last order placed, the expiration date is very close on 5/5/25, something that has never happened to me and when trying to contact the company, it is impossible because the voicemail is full, making it impossible to leave a message to get a response.
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Carolina C.
Rating: 1 out of 5
following a purchase from 10/03/2025
The order took longer than stated on the website. The slices are too thick and the ham is salty. This is the second time this has happened to me. I will not buy again
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Ángela P.
Rating: 1 out of 5
following a purchase from 17/03/2025
Very bad, I bought a lot with an Iberian shoulder (according to the photo and video on the page) and the one I received is normal. The cheese that comes is not even similar and I try to contact them and they do not answer the phone.
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Santiago R.
Rating: 2 out of 5
following a purchase from 18/03/2025
WHEN ORDERING THIS LAST HAM, I TOLD THEM TO CHECK THAT IT WAS NOT SALTY BECAUSE I CANNOT TAKE SALT, AND IT TURNS OUT THAT IT IS NOT LIKE THAT, SO IT WILL BE THE LAST TIME I ORDER FROM YOU. NOTHING MORE.
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Ramon L.
Rating: 2 out of 5
following a purchase from 09/03/2025
It took a long time to send the order and they did not notify or respond to my emails asking about the delivery
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Mariola P.
Rating: 3 out of 5
following a purchase from 17/03/2025
Ok
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Cristina P.
Rating: 1 out of 5
following a purchase from 12/03/2025
They come with 10 packets... The quality... is like when you buy ham in the supermarket in a blister, because this Iberian shoulder has little... I will not buy again even as a joke. I feel totally scammed!!
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