JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.
The ham I received has nothing to do with the previous one, the three packages I opened have no flavor of ibérico and have quite a bit of sinew which makes it very unpleasant to eat.
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Patxi G.
Rating: 3 out of 5
following a purchase from 03/06/2026
the last order was a bit drier.
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Javier M.
Rating: 2 out of 5
following a purchase from 03/06/2026
A bit salty
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Gabriel R.
Rating: 3 out of 5
following a purchase from 01/06/2026
Correct shipping and within the marked times. But the shoulder was a bit salty.
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Response from JamónyPaletilla
Hello Gabriel,
We sincerely thank you for sharing your experience with us. We are glad to know that the shipping was correct, although we regret that the shoulder did not fully meet your expectations. We hope to serve you again and offer you an even more satisfactory experience on your next purchase.
Sincerely,
The Jamón y Paletilla team.
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Jose M.
Rating: 3 out of 5
following a purchase from 26/05/2026
Quite salty
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Response from JamónyPaletilla
Hello José,
Thank you very much for sharing your opinion. We appreciate your feedback on the taste of our products and hope you will give us another opportunity in the future to enjoy an even more satisfying experience.
Sincerely,
The JamónyPaletilla team
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Alfredo C.
Rating: 1 out of 5
following a purchase from 26/05/2026
Items were missing in my order, I wrote and after a week I still haven't received a response. I wrote again yesterday, let's see if they answer me.
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Jose Maria C.
Rating: 3 out of 5
following a purchase from 31/05/2026
The order arrived in less than 48 hours, very good because at this time of year, the speed for food is appreciated. The loin is very good in taste but a bit over-cured, for being 100% acorn, it can be improved, and I don't give 5 stars because whenever you give (in general) leeway in weight, it NEVER approaches the maximum value, always to the smallest. And in my case, I ordered 2 half loins, both meet this.
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Response from JamónyPaletilla
Hello Jose Maria,
We sincerely thank you for sharing your opinion and for highlighting the quick delivery of your order. We are glad to know that you enjoyed the taste of the loin, and we take note of your comments about the curing and weight, which will help us improve. We hope to serve you better in the future.
Sincerely,
The JamónyPaletilla team
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Francisco Miguel S.
Rating: 3 out of 5
following a purchase from 24/05/2026
The ham is a bit salty, and the bacon is stringy, I have eaten better ones.
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Tomas D.
Rating: 1 out of 5
following a purchase from 31/05/2026
Very raw.
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Antonio P.
Rating: 2 out of 5
following a purchase from 21/05/2026
the ham was cut by machine and not by hand as stipulated
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M. Teresa A.
Rating: 3 out of 5
following a purchase from 17/05/2026
I placed an order on May 17 for a ham in 4 pieces including bones + loin, my complaint is about the ham, the order arrived on May 18, as it is clear that it did not have the weight it should have, a tip from another ham was added and the bones also did not seem to be from the ham. I sent an email with images and got no response. I have not received any email, I don't think it's worth what I paid. Not satisfied at all
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Vicente A.
Rating: 3 out of 5
following a purchase from 14/05/2026
They took a long time to serve it although I was warned; otherwise, everything was correct.
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Response from JamónyPaletilla
Dear Vicente, we appreciate your comment and regret the delay in service. We are glad to know that, despite this, your experience was generally satisfactory. We will take your opinion into account to improve our service in the future.
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Juan Carlos M.
Rating: 2 out of 5
following a purchase from 22/05/2026
I asked for it not to be too dry and it is very dry and again with a lot of fat, also lacking flavor for a shoulder of this category, this is the second time it has happened to me, I don't think there will be a third.
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Joan C.
Rating: 1 out of 5
following a purchase from 22/04/2026
They didn't answer the phone or the email.
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Juan A.
Rating: 1 out of 5
following a purchase from 21/05/2026
Very salty paletilla.
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Ivan P.
Rating: 1 out of 5
following a purchase from 22/05/2026
I feel scammed, I ordered half a cheese and only received one wedge, they don't answer the phone and don't respond to the email, I do not recommend it at all.
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Maria L.
Rating: 3 out of 5
following a purchase from 20/05/2026
The ham is not the quality I expected.
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Response from JamónyPaletilla
Dear Maria,
Thank you for sharing your opinion about our ham. We regret that the quality did not meet your expectations and I value your feedback, as it helps us improve. Please do not hesitate to contact us directly so we can resolve your situation.
Sincerely,
The JamónyPaletilla team
E
Esteban L.
Rating: 1 out of 5
following a purchase from 17/05/2026
I was debited and never received a package. I have no news of the order since the payment was accepted.
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Francisco R.
Rating: 3 out of 5
following a purchase from 11/05/2026
It does not have the umami I expected
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Fulvio A.
Rating: 3 out of 5
following a purchase from 02/05/2026
First thing: they forgot my order, I had to call. The cebo ham on sale does NOT have great quality, it is a small ham for making sandwiches for workers. It has very little Iberico in it. The prices are good, the quality less so.
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Manuel C.
Rating: 3 out of 5
following a purchase from 08/05/2026
Bacon too cured, the streaks inedible due to hardness.
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María Del Carmen M.
Rating: 3 out of 5
following a purchase from 26/04/2026
Although the delivery time was specified, they should shorten the service time.
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Emiliano A.
Rating: 3 out of 5
following a purchase from 25/04/2026
I think they make good offers, but last time, I had to claim the 10 packets of acorn ham that were missing. Also, the ham was too hard and dry in many packets.
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Xavier L.
Rating: 1 out of 5
following a purchase from 25/04/2026
Delivery was late even after contacting them the day after the order, no response from them for a week and as a result the package arrived late and after the weekend when I needed it, total lack of professionalism
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Juan Carlos M.
Rating: 3 out of 5
following a purchase from 22/04/2026
The shipping of the order was very slow: it took more than 20 days to arrive.
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Juan Daniel C.
Rating: 3 out of 5
following a purchase from 19/04/2026
It takes a long time from purchase to receipt
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Jon I.
Rating: 3 out of 5
following a purchase from 18/04/2026
The ham is well presented but the taste is not what I expected. I expected better ham. It does not seem Iberico
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Encarni G.
Rating: 3 out of 5
following a purchase from 12/04/2026
This time the ham is like it has gone bad
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Jean Luc F.
Rating: 3 out of 5
following a purchase from 18/04/2026
The product is good but does not weigh what was announced in the advertisement (7.2 kg instead of 7.5 kg / 8 kg) and the packaging box was torn and greasy which is not hygienic
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Didier L.
Rating: 1 out of 5
following a purchase from 12/04/2026
The ham received weighs 2.7 kg while the invoice states 5.5 kg, find the error. I am waiting for a response that is taking a long time..
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Miguel S.
Rating: 3 out of 5
following a purchase from 09/04/2026
It is not what I expected, I bought Jabugo ham... And it is certainly not Jabugo
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Jaume A.
Rating: 3 out of 5
following a purchase from 10/04/2026
The ham does not have a very good taste and has hardly any fat. The color is very light. Being from Bellota and pata negra, I expected a better quality. It will be hard for me to finish it
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Inmaculada G.
Rating: 3 out of 5
following a purchase from 04/04/2026
This time the quality of the ham is quite inferior, it does not seem to be 50% Iberico.
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Juan Carlos D.
Rating: 3 out of 5
following a purchase from 25/03/2026
Hard and all bone, ugly. Pieces that in their designation of origin have little output,
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Juan G.
Rating: 3 out of 5
following a purchase from 23/03/2026
The bacon arrived well, but in my understanding of the six pieces I bought, three of them had too much fat.
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Ana M. B.
Rating: 3 out of 5
following a purchase from 21/03/2026
Something salty.
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Merche C.
Rating: 3 out of 5
following a purchase from 12/03/2026
The palette was salty, a disappointment.
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Andrés P.
Rating: 3 out of 5
following a purchase from 09/03/2026
The purchase was very good as well as the price, but I have already experienced that several packages have lost their vacuum packaging and therefore, having air, the ham has gone bad, with mold. And I had to throw it in the trash. To keep this in mind for future shipments, if I were to do it again. This represents an economic loss for the packages I have lost.
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Ana B.
Rating: 3 out of 5
following a purchase from 26/02/2026
I made an order for a shoulder and there are packages that taste rancid. I bought a 4kg shoulder and the total order does not even reach 2 kg, I understand that there is waste, but more than 50%...
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Response from JamónyPaletilla
Dear Ana,
Thank you for your opinion and for sharing your experience with us. We are sorry to hear that some products did not meet your expectations. Your comment about the weight and quality of the shoulder is very valuable, and for this reason, we inform you that the approximate yield of a sliced palette is 30 to 45% of the weight with bone, so we understand that the yield is exceptional.
Best regards,
The Jamón y Paletilla team.
M
Miguel R.
Rating: 3 out of 5
following a purchase from 21/02/2026
I really think that for being a Shoulder it has too much fat. Which does not seem normal to me.
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Response from JamónyPaletilla
Dear Miguel, we appreciate your opinion about our Shoulder. We regret that it did not meet your expectations regarding its fat content. Precisely the amount of fat in this extraordinary product is what makes it exceptional. The high content of oleic acid is found in the fat, being very healthy and beneficial for health. Best regards! The Jamón y Paletilla team.
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