Customer reviews of JamónyPaletilla

The post-delivery service is not good. I placed an order that included a cheese wedge, olives, and sausage and it did not arrive. I sent an email and have no response and left a message by phone and have not received a response. The product is okay, but I insist, customer service is a 0.

Very good flavor and quality shoulder, but with an excess of fat

They send me a ham with a weight half a kilo less than the minimum, they respond that they will make a partial refund, and I am still waiting for them to reply.

I understand that the ham, for the price, is what it is, but I expected much more, honestly. Either there are fake reviews or I don't know... Taste meh, very raw and on top of that it was like eaten from the inside. There was a rotten area in the middle. We had to keep cleaning, I don't know what it was but it was like an ugly area. I don't have much experience with hams but in all the years (1 per Christmas) I had never had one like this!!! Never to repeat!!!

I have tried to make a return and I am still waiting for confirmation, the product came in bad condition.

The ham does not have the same curing as previous ones. Salty and soft

All fat.

On this occasion, the shoulder received was not up to par with previous ones. It is not juicy

The ham I bought 50% acorn-fed Iberian is not what I expected

I bought a Don Benito Black Label ham, and it is not cured. It is semi-raw meat. Impossible to cut with the ham knife. A disaster.

The shoulder has too much bacon

the ham is very tender, everything else is fine

The product does not correspond to what was advertised, nor with the image of the packaging.

I ordered a ham and some sausages through the website. The whole process was easy and without problems. Only the packaging of one chorizo arrived damaged, in which the vacuum was broken. Consequently, the chorizo is white and covered in mold. What I didn't like is that I tried to contact you and no one answered me. A shame, because the products seem to be good.

I have already sent an email with photos of the product in bad condition, I hope for a quick response.

They sent me products in poor condition

I am still waiting for 2 batches, and 1 raw ham and others tender. THEY HAVE NOT FULFILLED WHAT THEY PROMISED ME.

I placed an order on the site worth over 270 euros, including: 6 IBÉRICO CHORIZO, 4 SAUSAGES, 1 PABEIBMO Acorn-fed 100% Ibérico MONTESANO Extremadura Pura Pata Negra, and 20 bags of Black Label BENITO Sliced Ham 100gr. Unfortunately, the package I received is incomplete: the product "Black Label BENITO Sliced Ham 100gr", which should have contained 20 bags, contains only one bag. What is even more frustrating is that the product "PABEIBMO Acorn-fed 100% Ibérico MONTESANO Extremadura Pura Pata Negra" also has issues: The sealed packaging is damaged. Most importantly, I received a ham with a green label, while I had ordered the one with a black label. I tried to contact the site to resolve these issues, but I received no response from them. I don't know how to resolve this situation. This is not just a stock shortage issue, it's a case of substitution with a lower quality product. Shopping on this site, without any response or guarantee, is a disappointing experience. I am a big fan of Spanish gastronomy, but with such an irresponsible attitude towards orders and customers, I do not recommend anyone to shop on this site.

The batch I bought said it came with a metal case and it came in a cardboard box. Everything else was very good

The ham is too hard and the cold cuts are very salty, we won't repeat.

The 50% Iberian acorn ham arrived extremely dry, over-salted and rancid, therefore inedible. I had to return it.

I was not given the 5% discount that I was entitled to due to the purchase date. It is true that I paid the invoice beforehand, but it was in small print (I am 81 years old and my eyesight is not good). But I immediately complained when I saw it printed, and they haven't even responded, after sending them several emails about this. The least that should be done is to respond to a customer's complaint, and not to give the silent treatment, as it is not only a lack of education but also a contemptuous mockery. If they do this to me after three years of buying from them for between 600 or 700 euros each year, I don't think they will be minimally attentive to any customer who presents a complaint either.

NEVER RECEIVED THE INVOICE DESPITE IT BEING THEIR OBLIGATION AND HAVING REQUESTED IT. THE ORDER WAS GOOD, THE WEIGHTS OF THE PRODUCTS WERE BAD

I ordered a shoulder, it arrived a couple of days later than they told me. Once at home, when I touched it, I found it very soft, I weighed it (with the paper and the cover) and it weighs 3.5 kg, if I remove the cover and paper it loses at least 300 grams. On the website, they said it was between 3.5 kg and 4 kg and it weighs 3.200.... I sent them emails and they don't respond, I call them and they don't answer... In summary, misleading advertising and terrible after-sales service. I hope that what remains of the shoulder, after removing the fat, is at least good....

We took a week to receive the order, it was supposed to take 24/48 hours, I will not buy here again, thank you.

I am outraged, the shoulder came with mites and bites, I have been calling customer service and it goes to voicemail, I sent an email and they still haven't contacted me. I will never buy again.

The cheese has mold on the rind, I don't know if it's safe to eat, and if it is, how to treat it. Thanks

As a joke, I bought an acorn ham that turned out to be salty, I have sent them 3 emails and called by phone but they do not respond anywhere. I will not buy from them again and I do not recommend it to you.

All the products lack a lot of drying.

The phone does not exist, they do not answer... they sent the 34 hams to the wrong address. Other years, when it was cash on delivery, no problem, this year prepaid, terrible.

Everything went wonderfully! Safe and fast! Very satisfied and I will gladly place an order next time.

The shoulder has good flavor but the weight is not right (I ordered a piece of 5-5.5 kg and received one of 4.9. On the other hand, there is a lot of waste in fat until reaching the lean part

Missing cheese and fuets and 2 Iberian chorizos, please contact us

The shipping had a lot of lies from the carrier, that I went and there was no one, up to three times, I don't understand the need to lie, just saying that it will be delivered later is infinitely better. The shoulder, well normal, 100% acorn-fed and from Huelva, is good, but the meat is a bit dry, not worth celebrating. In general, the merchandise is not bad, the world of ham can turn out excellent or regular, but the way the shipping and the response from customer service is very bad. Order it 15 days in advance..

I have not received my order placed in November and charged to my account.

I have not received all the requested merchandise. I tried to call, but no one ever answers, neither by phone nor by email.

The shoulder came with too much fat, I bought the 5-6 kg one and in the end, it hardly has any meat. We wasted half the shoulder removing fat to get to the meat.

I cannot understand how a ham of that price and supposed quality is drier than the mojama and the taste is very mediocre. Very disappointed. I will not buy here again.

I sent an email complaining that the cheeses weigh less than indicated on the website and I have not received a response yet.

I have been comparing shoulders for a while, the last one, they sent me one inferior to the one I bought, even without a seal.