Customer reviews of JamónyPaletilla

The order was for a ham of 7.00/7.50 kilos and it did not weigh 7.00 kilos.

The shipment was fast and it came well wrapped in its box but for me, it lacks a bit of curing, the ham is very soft.

The quality of the product is not what was expected.

The order was correct.

I always buy Benito selection shoulder, the product has never failed me, what seems unfair is that it costs 20€ more every shoulder in a matter of 2 months.

Very raw ham and with a lot of exterior bacon, there are quite a few packages that are half bacon.

The delivery was late, the cheese was poorly cut and in bags without vacuum.

Very dry, nothing to do with a 100% acorn.

Shoulder with a lot of fat

Very bad product, dry, hard, salty, terrible as it was to try how it turned out, I bought paletilla, still the biggest, but I'm not going to repeat.

My order hasn't arrived. And I placed it about two weeks ago. I don't understand what's happening.

2 weeks to serve the order and the ham was very dry and ordinary.

A lot of fat in the ham and the eggs came with the vacuum lost.

01/16 Order placed, as of today 02/08 the order has still not been delivered, I want to think that it has been lost or its reception I will have no other option but to return it, probably the state of the products will not be suitable for consumption, thus my trust in Jamón and Paletilla has come to an end.

The last order arrived very late and I do not agree with the quantity.

The ham was very good at first, not too fatty and not too salty. Unfortunately, after cutting 10%, I removed the hip bone and then I noticed that the ham was rotten and gave off a bad smell. What do you suggest? I can send you a photo of the item.

It weighed 7.700 and the week/batch number is 05/24. 008/24, I don't know if this corresponds to 30 months of curing... at first it was fine but soon the fat starts to be chewy and very little cured, very soft

The ham comes without a label identifying what type it is

It is too fresh, it does not seem like a 100% Iberian acorn ham, I have bought hams of 50% better than this. It's a scam to buy a ham online without checking its condition.

The carrier does not provide good service Change

The order of chicharrones I placed arrived empty and with the product crushed and beaten.

The term in which this ham was presented was "BRUTAL OFFER". In my philological understanding, a brutal offer is something excellent that is half price or less. Hence the adjective "brutal". This purchase has been a disappointment for me. After smelling and tasting it, neither my brother nor I have touched it again. It smells rancid, tastes rancid, is dry, and does not captivate even visually. I am trying to contact the company but to date, they have ignored my two emails. I would like them to exchange it for another of better quality and pay the difference. But for now, no response. 110 € that my dog is going to eat.

The ham is advertised as 50% Iberian acorn and it is not at all. It is a basic serrano ham and saltier than a piece of cod.

It arrived on time but we opened the shoulder and it was all fat, we couldn't get even one plate of ham in good condition. I have tried to contact by phone and there has been no response, I have written to customer service and I am still waiting. The truth is that I am very dissatisfied despite being recommended the site and having made more orders and there had never been a problem.

For it to be of the category it should be tasty and with few veins

I will talk to you by phone but this order has not been good at all.

Good morning, I don't know why they ask for customer opinion, if I have been trying to contact you for a week, indicating that the quality of the product you sent me does not correspond to its description. If you are so concerned about your customers' opinions, at least dedicate some of your time to respond.

It is not the first time you send a product that looks dry, it is noticeable that it is past its date.

I received an envelope in poor condition. I have tried to contact you by phone and by email, and I have not received a response.

I ordered 5 hams. They sent me poorly cured hams, with soft and inedible meat. I requested a return, they asked for photos, which I sent. I have been waiting for a response for 48 hours.

I don't think it's an Iberian shoulder at all.

I regret to inform you that the shoulder is as hard as a rock, honestly, the flavor is quite good but it is very tough, everything else is very good, the communication, the speed of shipping, and the ease of payment are very good, a pity about the other since the price was also good and I would have liked to repeat the purchase.

The order was not complete, one item was missing

The cheese, salchichón, and chorizo that were supposed to come with the lot I bought were not at all the same as presented in the ad, neither brand nor format nor weight were of inferior quality and less weight in the 3 items.

I have not received the ham. Many days of shipping.

Salty and very greasy, a slightly sour taste.

It is dry and very salty.

I made this order since an identical order was made through my company. But this ham has nothing to do with it. I'm sorry, I will not buy blindly again.

Good morning, I placed an order on December 28 that I am not at all satisfied with; I bought a black leg ham of 6 to 6.5 kg, professionally sliced, and they only sent me 18 packets of 100g. I feel that ham is missing, other times I buy a smaller ham and they send me 25 packets. The worst part is that I contacted them by phone, left two messages, and they didn't call me back, I wrote an email on January 7 with the order reference, they replied two days later asking for more details, I provided them, I perfectly described the reason for my dissatisfaction and they still have not responded and we are on January 12. Worse customer service is impossible. Regards.

A little dry.