Customer reviews of JamónyPaletilla

Everything was very good, product and service

The order took a while to arrive (more or less within the deadlines), the shoulder weighed just right (much less than 4 kg) and the flavor leaves much to be desired..... I will not repeat

The shoulder is super dry, almost uncuttable with a knife.

The ham did not have the curing months, it is too tender (meat). On the other hand, it did not have the agreed weight. I sent an email to customer service, I have not had a resolution.

We made a large order to gift to the workers for Christmas, and many of the boxes arrived broken

The management was very good. The delivery was very good. But the product, a little improvable. The shoulders are dry and salty, of the two I could try.

We ordered some batches for the company and by chance we realized that all the batches came with two pieces less of products. It wasn't just one batch that was mistaken, no, it was in all of them. We had to ask all the workers if they had received those products and they all agreed that they had not. It is very unpleasant to have to ask the workers if the batch was correct, it is not a company task, you have to ensure that everything is correct. We complained and they sent us the missing products without a single apology, they just sent them. Imagine having to package and deliver the missing products to the workers. It was horrible.

A zero. I ordered a Gran Reserva shoulder from Joselito sliced and they sent me some packets of raw meat in which Joselito is not even identified. It is inedible. I demand a refund or the shipment of the product I paid for.

I have bought a lot and the last has been disappointing, but the worst has been the attention received and that they have not listened to me

It did not arrive on Christmas Eve and look, I warned the family without ham and it arrived on the 26th at 8 in the morning, they woke me up from bed, imagine how funny that was for me.

I have bought on other occasions and it had never happened to me but this time I have to say that the shoulder is very salty and no one can eat it. I did not like it at all.

It does not correspond to the advertised product.

The ham is not bad in flavor but it came very dry.

Fatal, the shoulder was very salty and no one gives you a response after a thousand calls, emails sent

The ham was too dry, so much that there are parts that are impossible to cut

I expect a refund, the ham is inedible and uncuttable

I ordered a batch of ham and sausages a few weeks ago and everything arrived quite quickly in one order. However, I have a problem with the black label ham I desire, the author selection that should be 30 months of curing, but with a batch date of 05/2024 the numbers do not add up. This batch should have included a wedge of smoked sheep cheese, but I only received a semi-cured one. I am trying to contact Jamón y Paletilla and there is no way. I hope to have better luck next week.

I bought a cheese and a shoulder. The cheese was very good but the shoulder was dry, fibrous, and salty.

Completely dry shoulder, nothing like the quality expected from a product at this price

I paid extra for the shoulder to be between 4.5 to 5 Kg and I received a shoulder of 4.1 Kg

It was labeled under black label although it did not have it and the shoulder was not as advertised, it lacked time, I received a label that would reach green scraping, I was quite disappointed

I made the purchase on 14/12, I could not contact the company until 23/12 because the ham did not arrive. It arrived on 24 just in time for dinner but the quality was not adequate, tasteless and odorless. I have requested a refund, we could not eat it, and they have not responded to me. Everything is wrong

It is not of the quality they said.

Several of the products have the expected quality, one of them cannot be said to be bad but the quality is below what I expected according to the product description. The delivery by GLS could not be worse, they sent me an email to select a delivery day between 2, I selected one of them and they came on a different day, I was not home and without making a second delivery attempt or giving me another option they sent me an email saying they had left my package at a delivery point and I had to go pick it up, but worst of all is that GLS has a delivery point in my same block 90 meters from my home and instead of leaving it there they left it much further away, the package was heavy and I had to carry it from where they arbitrarily decided to leave it and all because they did not come to deliver on the agreed day nor did they give the option for a second delivery attempt. The most likely thing is that I will not buy from Jamón y Paletilla again due to the poor delivery service.

I have bought more than 10 shoulders this year, generally all good, in the last shipment I was disappointed because one acorn shoulder weighed less than it should have for what I paid.

Weight lower than offered. Very salty, I will not eat it. Very hard, in short, for being the first time, it has gone very badly. And lastly, it took more than three weeks to arrive. Regards

It weighed less than indicated and has a chewy texture. The truth is that I was quite disappointed. I had bought one previously and it had turned out good, that's why I repeated.

It turned out a bit hard

Salty and very cured. A ham of that price should be much better.

The order was delivered in poor condition, broken box

The slices were very thick and also came with some package with the rancid part in the slices.

I ordered a ham that was out of the ordinary thinking it would be Iberian (like the one in the photo) and they sent me one that is not. I have been trying for days to contact them to clarify what happened and they do not answer the phone. I don't give them fewer stars because it can't be done.

the ham does not have the curing it should

It was supposed to arrive on 22/12 It still hasn't arrived!!!

I have sliced more than 500 hams (for business), certified by Sanchez Romero Carvajal, I mention this because I can differentiate one ham from another, and I know what I buy. But in this order, I am very dissatisfied, (all the other orders went very well), because it is a completely dry ham, the muscle is 100 times drier than the contramuscle, a ham without color, dry, and difficult to digest, with the slices so thin that you can read a book behind it. This order has been quite disappointing.

It didn't taste bad, but inside it was raw meat, I bought it as black label

Well, very dry, too salty, not even good for cooking. It seems we got the bad luck.

Very salty shoulder, I called to return it and they told me it was not possible

It is dry, very hard and salty, and I ordered 5.5 to 6 kg and it arrived with 5.2 kg. A disappointment

It took longer than I expected.