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G
Rating: 1 out of 5
The black hoof was in the photo when I received the order, they were normal, the cheese better the ham normality, disappointed.
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Customer reviews of JamónyPaletilla
Trust Attestation
8,6
/10
Overall rating: 8,6 out of 10
Based on 12 125 published reviews
Summary of reviews
JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.
Reviews 1, 2 and 3 stars
Reset filtersJ
Rating: 1 out of 5
The shoulder had no flavor. I regret the purchase.
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J
Rating: 1 out of 5
Bad, after making a complaint they offered the return of the products that did not arrive. I tried to contact by phone and after not succeeding I wrote again. The order was 4 products. And 3 arrived, one of them duplicated and two did not arrive. In the end, they have not responded to my complaint. I do not recommend this store.
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A
Rating: 2 out of 5
I ordered a 100% Iberian ham and received a 50% Iberian one.
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L
Rating: 3 out of 5
The product is tasty and of quality but it arrived green with mold, on the hoof and the outer part. It did not happen to me with the 10 veins. Next year, I will return to the usual product.
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J
Rating: 1 out of 5
Poor quality product and "dry", a shoulder that cannot be eaten. They did not change the product but told me they would refund 20% but they didn't do that either. I do not recommend buying anything from this company, it is not reliable or serious.
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M
Rating: 1 out of 5
It is raw, very little cured.
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M
Rating: 1 out of 5
I had problems with a cheese. I wrote to them but they do not respond. I will not buy again.
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S
Rating: 1 out of 5
The flavor of the shoulder is very good, but it is very dry on both sides.
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R
Rating: 3 out of 5
As for the delivery, everything was correct as always but I had already bought this Benito black label shoulder and this time it does not seem Iberian or acorn-fed, very dry and salty. The truth is that I am dissatisfied with the product on this occasion
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J
Rating: 1 out of 5
The box arrived all broken and damaged, I sent an email notifying it and I am still waiting for a response. The Navidul four seasons ham is super salty, practically inedible, I will never buy again on this page, totally disappointed.
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J
Rating: 1 out of 5
In this last order of two shoulders, one of 100% Iberian feed from Legado El Pozo, which was raw meat........ basically, and the other with a lot of fat, I am not very satisfied.
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M
Rating: 2 out of 5
The order arrived very quickly, but the shoulder had a lot of fat, I didn't return it because of the dates, but I do not recommend it, I have photos that prove it.
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J
Rating: 1 out of 5
Disappointed, very hard I could not get a decent plate for Christmas Eve, and I had to buy it sliced in the store, I will not recommend you to anyone.
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M
Rating: 1 out of 5
It has been a disappointment. Until now those of us who had ordered, very well, but this last ham, dry, past its time, the fat rancid and it did not have a pleasant taste. This is not a melon, a ham can be guessed when it is past its time. There it is, no one can eat it.
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F
Rating: 3 out of 5
I ordered a boneless shoulder and it came poorly vacuum-packed, this is not the first time it has happened to me in some other order.
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F
Rating: 3 out of 5
Everything is fine except that the ham is not sufficiently cured as it has an excess of bacon and the ham itself is a bit raw.
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V
Rating: 1 out of 5
I bought several Benito selection author hams during the year 2021 and I have to say that this last one disappointed me a lot, I expected to have the same quality as in previous purchases but the truth is that I was disappointed.
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J
Rating: 3 out of 5
The recipient should be better differentiated from the one who pays the bill (name and address). It should not automatically take it from the recipient's address
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D
Rating: 1 out of 5
I received my order on time but instead of receiving 100g ham envelopes they sent me 80g.
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J
Rating: 2 out of 5
The product is good - I suppose (I haven't opened it yet). But 25 days of waiting, even for abroad, is too long; I had it scheduled for my party, and we had to eat Matutano chips...
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M
Rating: 3 out of 5
Delivery is a bit slow and it is difficult to get them to answer the phone. The quality of the products is very good.
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J
Rating: 2 out of 5
The ham I ordered was not the one they brought me, I ordered the gold edition.
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S
Rating: 1 out of 5
We gave two hams to clients, and since they are trusted people they told us that they are dry and not worth buying. Regards.
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F
Rating: 1 out of 5
It came out very raw, can I return it?
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A
Rating: 3 out of 5
100% cebo legacy, I am talking about a shoulder, I was very disappointed since apart from being a bit salty it was not tasty, a lot of bacon, it is really a shame but it cannot be returned because I did not have time since we are at Christmas,
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G
Rating: 1 out of 5
I opened the "ham" on the day of arrival and noticed that the boneless ham was covered with a foul-smelling yellow substance, I sent them the photos and pointed out that it might be spoiled due to poor preservation, their response was: "We cannot know what substance you are referring to in your email nor what may have happened, what we guarantee is that it left our facilities in a completely correct and impeccable manner". And then nothing else. As a result, I removed a good part of the ham, inedible. In recent years I had made several purchases, but this is the last time. They are not reliable.
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J
Rating: 1 out of 5
I have never seen a ham with so much fat, I would say that 80% was fat, I sent photos proving what I say and they don't even bother to respond.... I am deleting my account, I will not buy here again, WHAT A SCAM.
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J
Rating: 2 out of 5
It is salty and dry on one side, but tender and exquisite on the other.
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A
Rating: 3 out of 5
Everything perfect. Thank you
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A
Rating: 1 out of 5
Good morning, I did not receive the order and the customer service was terrible.
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J
Rating: 3 out of 5
I will order again
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J
Rating: 1 out of 5
Excessively salty, I will claim it, it's unacceptable that a Joselito is delivered like this.
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B
Rating: 1 out of 5
Very dissatisfied with the product, I bought a 100% Iberian ham with the black tie, hence my purchase and the product arrived without the tie that certifies the quality of the products and who knows what type of ham you have supplied us.
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R
Rating: 1 out of 5
It does not have the quality I expected, very dry and salty, for being a 5jotas ham the quality is poor. Also, I wanted to contact them by phone and there was no way. I will not buy on this website again.
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L
Rating: 2 out of 5
It is not a ham with 50% Iberian flavor. I will not recommend it or buy it again.
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F
Rating: 2 out of 5
The order was phenomenal and the product fantastic but they do not put recipient labels or say they forget and they arrive very late.
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N
Rating: 2 out of 5
The shoulder has a lot of fat but now that I turned it over it has even more fat, there is no ham. The box came damaged and does not come with the one that says a black one with handles, a lie, I will not buy again.
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A
Rating: 1 out of 5
The shipment arrived late and it was not the product purchased. Customer service response is null, in short, the service is regrettable.
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F
Rating: 2 out of 5
I bought the ham+cheese offer for my grandmother, at least if the ham doesn't turn out well, the cheese should be good... pff Well, the cheese has no brand, at least leave the brand visible, well nothing, a cheese without a brand to know which one it is. For the flavor, it is an average sheep cheese (like the one from my local supermarket). Regarding the ham, yes, it tastes good. Harder than the Perico leg because it is a shoulder but good for someone with good teeth, they might like it, for older people I wouldn't recommend this shoulder, so it's cheese ACME for dinner...
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