Customer reviews of JamónyPaletilla

Trust Attestation
8,6 /10
Overall rating: 8,6 out of 10
Based on 12 125 published reviews

Summary of reviews

JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.

Reviews 1, 2 and 3 stars

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A
Ana C.
Rating: 1 out of 5
following a purchase from 21/05/2021
At first it was fine, but now, I bought a Joselito shoulder of 4-4.5kg and I only received 16 packets, just over a kilo and a half. I feel like there is a lack of product. Hand-sliced. The same thing happened to me with the previous Sanchez Romero. I don't think I'll buy here again. Also, they come without a sticker or anything on the packets. Who tells me that they are Joselito.
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Rafa M.
Rating: 2 out of 5
following a purchase from 27/05/2021
Very raw ham, a lot, good price but not worth it
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Milagros D.
Rating: 1 out of 5
following a purchase from 20/05/2021
Total disappointment. It is dry and salty
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Jose Luis S.
Rating: 3 out of 5
following a purchase from 26/05/2021
A lot of white.
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Antonio S.
Rating: 3 out of 5
following a purchase from 24/05/2021
Good but the transport fails.
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J. Jorge M.
Rating: 3 out of 5
following a purchase from 20/05/2021
I bought a 9.5-kilo ham to receive it sliced, I asked beforehand about the quantities and weights of each bag, they replied that between 27 and 33 bags of 150 grams. And indeed, I received the minimum, 27 bags. Up to that point, no complaints, but the cut is so thick that my experience leads me not to use this method of purchase again, I am totally disappointed.
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Karlos S.
Rating: 2 out of 5
following a purchase from 19/05/2021
I ordered ham 5j+Chorizo+Iberian Loin. It did not arrive at the scheduled time of 24-48h, in fact, it didn't arrive at all. I complained and they told me they didn't have the ham, then I asked them to send the Joselito ham and they told me it was more expensive. I pointed out that they had it cheaper on their website. Then they said okay and that they would give me a gift for the difference. Finally, the 5j ham arrived!!!
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Victoria R.
Rating: 3 out of 5
following a purchase from 25/05/2021
Very fast delivery. It has good flavor but perhaps a bit dry.
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Rosa Maria V.
Rating: 3 out of 5
following a purchase from 21/05/2021
In my opinion, it turned out very dry, I like it with some fat, quality-price is good.
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Ana G.
Rating: 1 out of 5
following a purchase from 20/05/2021
I bought a shoulder of acorn-fed between 5 and 5.5 kg and it weighs 4.2 kg. I think it's very bad!!!!
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Antonio P.
Rating: 1 out of 5
following a purchase from 20/05/2021
It has excessive fat. A lot of bacon needs to be removed. Not satisfied. I won't order again
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Alfons A.
Rating: 3 out of 5
following a purchase from 16/05/2021
I only rated with three stars because it had excessive exterior fat, I have been buying this product in person for years and can choose with observation a better quality.
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Juan Jose M.
Rating: 3 out of 5
following a purchase from 18/05/2021
Since I live in a rural area, the delivery person commented that the next order should not go to him as he is not interested in making this trip.
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Clemente T.
Rating: 1 out of 5
following a purchase from 19/05/2021
The shoulder is very salty, we are using it for stews
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Juan Antonio L.
Rating: 3 out of 5
following a purchase from 18/05/2021
The ham is too salty and does not match what I expected from it
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Ana Paula M.
Rating: 2 out of 5
following a purchase from 11/05/2021
The order was quick and without management problems but one of the products arrived expired, another with the label torn right where the expiration date would be reported, several others without any type of label with batch number/expiration date. I don't give a single star because at least the shoulder turned out very good. Before leaving this comment, I tried to contact them to offer me some explanation or solution but I have not yet received a response.
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Esmeralda A.
Rating: 2 out of 5
following a purchase from 18/05/2021
The shipment was correct, in my case I ordered Llardons and they came very broken and very toasted, everything else was correct
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Antonio R.
Rating: 3 out of 5
following a purchase from 16/05/2021
Awaiting response for requested return
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Francisco N.
Rating: 1 out of 5
following a purchase from 11/05/2021
Piece of ham, hard and dry.
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Mª Jesus G.
Rating: 1 out of 5
following a purchase from 07/05/2021
I have ordered several times and I have noticed that the quality is dropping a lot
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Angelo R.
Rating: 1 out of 5
following a purchase from 12/05/2021
They do not respond to emails
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Juan Miguel S.
Rating: 1 out of 5
following a purchase from 10/05/2021
I ordered a cured cheese canal and they sent me an old cheese, I asked for two espetec casings and they are as hard as rocks and I asked for sobrasada from black pig and it is sour. What do you want me to say, also in another previous order I ordered a field-fed ham and it was hard, they changed it and the one that came was also hard. It makes me think that they sell the products on sale because they are a bit past. Regards and I will not buy anymore.
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Joan R.
Rating: 1 out of 5
following a purchase from 10/05/2021
Very salty. I will not repeat
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Albert I.
Rating: 3 out of 5
following a purchase from 05/05/2021
too much fat. good flavor
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Sergio C.
Rating: 3 out of 5
following a purchase from 06/05/2021
Very good
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Pedro A.
Rating: 3 out of 5
following a purchase from 05/05/2021
The cheese pleasantly surprised me. The shoulder is fine, but the cut is very rough.
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Alicia R.
Rating: 3 out of 5
following a purchase from 03/05/2021
Delivery and shoulder perfect. But the wine is spoiled! undrinkable
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Ramón M.
Rating: 1 out of 5
following a purchase from 03/05/2021
Neither of the two hams meet minimum taste conditions.
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Lisardo G.
Rating: 2 out of 5
following a purchase from 29/04/2021
4 packets of ham came with the vacuum poorly done. And from another ham in 8 pieces one came without the vacuum done directly. What a shame. Because they used to work well before.
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Eugenio C.
Rating: 3 out of 5
following a purchase from 03/05/2021
Not being a wonder, it has a good flavor. It meets what we expected
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Carlos S.
Rating: 2 out of 5
following a purchase from 03/05/2021
I bought an offer of a 3.5kg shoulder plus cheese and I don't think I will do it again. Until now we had bought several shoulders and all of them had turned out quite good, for our taste of course, but this shoulder from the "brutal offer" has nothing to do with it. It is hard and excessively salty. I don't know if it was bad luck or if the offers are made with low-quality pieces.
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Pedro M.
Rating: 2 out of 5
Unsatisfactory product... The cheese was fine, but the shoulder had too much fat. Could be improved
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Response from JamónyPaletilla
Hello Pedro! We are sorry that you were not completely satisfied with the purchase. We hope that for future purchases everything will be to your liking. Best regards from the JYP team!
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Javier A.
Rating: 2 out of 5
following a purchase from 02/05/2021
The product was good, the courier company was bad, as they forced the package into a Citibox mailbox, damaging the product and we had to open the package inside the mailbox to be able to take out the product.
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Fernando N.
Rating: 1 out of 5
following a purchase from 25/04/2021
hello very good afternoon within the last purchase and as a connoisseur of the meat sector I can only evaluate what it is. I bought a black label ham from Benito making me understand as an old field ham outside the norm I expected something much more expensive to be Dutch white pig and something strong Duroc in salt and at most 14 months of drying in a normal drying room very well blackened but totally white already hard at 4 pesetas I will not buy from them anymore because the price of 104 euros per piece is abusive since it is a ham of 60 euros total I started with 7 years cleaning pig farms and at 10 putting the salt putting them in the sink and throwing it into the drum putting the bags or casings as was done in the old days and hanging them in the drying room taking them out removing the casings at fourteen I was part of the slaughterhouse at 16 guts fat etc 18 years of sausages now after 50 years of work you have made me see that my life dedication to the trade has been of no use
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Oscar Q.
Rating: 1 out of 5
following a purchase from 02/05/2021
Scammers, products without optimal curing, in addition to very low quality.
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Ana A.
Rating: 2 out of 5
following a purchase from 29/04/2021
I bought the same product as at Christmas and now it weighed less
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José H.
Rating: 3 out of 5
following a purchase from 28/04/2021
TASTY BUT WITH EXCESS BACON.
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Eva M.
Rating: 2 out of 5
following a purchase from 24/04/2021
The ham has come out salty
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Rosa A.
Rating: 1 out of 5
following a purchase from 26/04/2021
I have already sent an email, to which they have not even responded. Very unhappy and the shoulder was not even worth a decent slice. Totally dry, hard, impossible to slice and even yellowish areas and rancid. They could at least have responded to the email. It was 50 euros thrown in the trash
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Joaquín A.
Rating: 1 out of 5
following a purchase from 03/04/2021
It didn't turn out good like the first one Now I have to buy another and I don't know where
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