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S
Rating: 2 out of 5
Good but they take a long time to arrive.
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Customer reviews of JamónyPaletilla
Trust Attestation
8,6
/10
Overall rating: 8,6 out of 10
Based on 12 125 published reviews
Summary of reviews
JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.
Reviews 1, 2 and 3 stars
Reset filtersF
Rating: 3 out of 5
Badly done empty and very, very soft ham.
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C
Rating: 1 out of 5
My experience with this purchase has not been satisfactory. The information about the shipping has been unclear and, at several points, directly incorrect. This caused a delay regarding the agreed deadlines, creating a problem. I consider it important that they improve communication and precision in tracking shipments to avoid such situations.
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G
Rating: 2 out of 5
The last order was average, it didn't turn out as I expected, tough shoulder and without the advertised quality.
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J
Rating: 1 out of 5
Shameful, I received the uncured shoulder, they never answer the phone, do not respond to emails, I have sent videos, photos, etc... I do not recommend it.
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G
Rating: 1 out of 5
A very bad salty shoulder, not the next one, besides I call the salesperson and they do not answer me, I write to them and send photos of the shoulder and they do not say anything, they do not do anything to solve it, I do not recommend anyone to buy here and I ordered one with more than 6 kilos and it does not reach 5.5 kilos, if they can stick it to you, they stick it bent, the shoulder even the dogs do not want it because of how salty it is, I will never buy anything here again.
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M
Rating: 2 out of 5
Two packages arrived that had lost their vacuum. We didn't like the ham, I wouldn't buy it again. For the price it has, I expected more. The cheese was fine.
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T
Rating: 1 out of 5
The first ham I bought was fine, but the one that has arrived now is dry, it has no infiltrated fat. For being a Duroc, I expected more.
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S
Rating: 1 out of 5
I have made a return of a product and I still have not received a response, I have been waiting since last week, with no response.
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M
Rating: 1 out of 5
Unfortunately, I will not repeat, the ham is very dry.
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M
Rating: 1 out of 5
Disastrous. I ordered 10 packs of 100 Iberian cebo and opened 1 and it did not seem Iberian, it was clumping, I started another and it was the same. I called to complain and they told me the ham was fine. So the after-sales service is terrible.
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M
Rating: 1 out of 5
I placed an order more than a week ago and my shoulder is still going around Berlin, and I still have not received it. Maybe they should change their shipping company! Even though I gave them all my information, no one has contacted me. GSL also does not have a number to call, so I don't know what to do, just wait.
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M
Rating: 3 out of 5
Very good flavor and salt, but I think it lacks some aging. Thank you.
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B
Rating: 2 out of 5
Hello, on November 11 I received my orders, one of which arrived with 1 chorizo in bad condition/packaging, that same day I sent several emails with photos and to this day I have not received a response, but I have received emails to buy more lots. Quick to bring the lots but if you expect them to respond or solve problems.....0.
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J
Rating: 2 out of 5
VERY CURED PIECE (HARD) WITH A VERY HIGH FAT PERCENTAGE (WEIGHT) BUT EXCELLENT TASTE.
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J
Rating: 1 out of 5
Initially, the order was delayed in delivery and I had to keep calling to ask about the real status of the order and demand immediate shipping or cancellation. Then the ham arrived with worms inside the packaging (100% Iberian - D.O. Jabugo), after attaching images and videos of what happened through the means they indicated to me, my email with the evidence was overlooked and the resolution of the case was delayed... until I called, they could not find my email... After collecting and sending a new ham, for now, the quality leaves much to be desired. It is true that we started on the
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F
Rating: 3 out of 5
I expected a ham with more flavor considering it's Iberian.
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S
Rating: 2 out of 5
Hello, it is dry.. it loses the authentic flavor. I don't think I will repeat.., it's not worth what I paid.
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I
Rating: 2 out of 5
The ham tastes good but when chewing you have to throw away half of the fibrous part.
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I
Rating: 3 out of 5
Correct quality price.
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J
Rating: 1 out of 5
dry
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J
Rating: 1 out of 5
side and the salt point is excessive... we will see if the inside improves...
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M
Rating: 2 out of 5
The best thing is the price because the ham, being 100% acorn-fed, is uncured, it barely has marbling and its flavor is very much like ham from a lower category.
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C
Rating: 2 out of 5
Impossible to contact you by phone! You didn't respect our order! You promised by phone and this was added in the observation in my order to receive support for ham and also knife: unfortunately you didn't send support and knife as promised (two supports and 2 knives). Without a reply, I will be forced to choose another supplier. Best regards. Waiting for a prompt reply. Claudette FLOUR PORTUGAL.
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J
Rating: 3 out of 5
I expected a ham a little higher in quality; it's quite ordinary and almost all meat, with little fat.
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J
Rating: 2 out of 5
I bought 2, the first one arrived perfect, the cut, the flavor... the envelopes with the printed brand and the 100% label. The second ham is nothing like it, without a brand, no information of any kind, cut super thick and with a 'aftertaste'. I don't think it's acorn-fed. In short, never again.
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L
Rating: 3 out of 5
I am not very satisfied since in the end, having paid for home delivery expenses, etc., I had to go pick it up myself because they didn't bring it to me. And to avoid letting them return it, I had to take a taxi and go get the ham.
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M
Rating: 3 out of 5
Everything was fine except for the delivery, which was horrible. Except for my address, GLS sent it wherever they wanted; it took 6 days to arrive, lost.
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J
Rating: 2 out of 5
Tasteless.
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M
Rating: 1 out of 5
It is not bad in flavor, but very little curing, the meat is very soft like gum, and we started it on the hard side. I will not repeat the purchase on this page.
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L
Rating: 3 out of 5
The ham is not bad, a bit hard or dry and a bit over-salted, a 7 out of 10 for effective shipping.
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C
Rating: 1 out of 5
It is a bad company with very poor customer service and irresponsible and bad quality.
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J
Rating: 1 out of 5
Unfortunately, I would not buy this ham again as it has turned out very raw.
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G
Rating: 3 out of 5
6 days to arrive (with a weekend in between), reasonable quality-price ratio.
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A
Rating: 3 out of 5
I expected it to be better; maybe I had bad luck. Next time I will buy it in a physical store, as I have always done.
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J
Rating: 3 out of 5
I bought several 5J hams, some sliced and others not. The sliced ones are excessively thick. Luckily, the ham is very good. But I will not buy sliced by knife on this website again.
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C
Rating: 1 out of 5
The ham purchased, which has been several, really does not arrive whole, it is ridiculous what they send you, I have never had such a bad buying experience and such little seriousness as a company not to respond to everything I say here.
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P
Rating: 3 out of 5
Good price, good delivery, but the ham is very salty and dry.
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M
Rating: 2 out of 5
The ham is very poorly cured, it looks like fresh meat, although the taste is correct. I don't think it has won any awards.
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J
Rating: 3 out of 5
The ham is good, but the amount of fat is excessive. They should subject the orders to quality control before shipping.
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