Customer reviews of JamónyPaletilla

Trust Attestation
8,6 /10
Overall rating: 8,6 out of 10
Based on 12 125 published reviews
5 8 381 69% 4 1 447 12% 3 786 6% 2 530 4% 1 981 8%

Summary of reviews

JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.

Reviews 1, 2 and 4 stars

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M
María Antonia G.
Rating: 4 out of 5
following a purchase from 14/09/2026
The only thing a loin bar came without being vacuum sealed
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Pablo M.
Rating: 4 out of 5
following a purchase from 06/09/2026
It took 10 days to receive the order. Correct packaging, but I have a "doubt' in 4 of the envelopes the fat of the ham had a yellowish tone, and I don't know what it is due to. I would appreciate an explanation about it. Thank you
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Response from JamónyPaletilla
Dear Pablo,

We sincerely appreciate your comment and your satisfaction with the packaging of your order. Regarding the yellowish tone of the ham fat, this may be due to the maturation of the product, but we are here to help you and clarify any doubts you may have.

We remain at your disposal for any additional inquiries.

Sincerely,
The Jamón y Paletilla team
J
Jaume A.
Rating: 4 out of 5
following a purchase from 15/09/2026
Good quality and speed
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Response from JamónyPaletilla
Dear Jaume,

We sincerely thank you for your comment about the quality and speed of our service. We are glad to know that your experience has been positive and we hope to serve you again very soon.

Sincerely,
The Jamón y Paletilla team
M
Manuela G.
Rating: 4 out of 5
following a purchase from 04/09/2026
It arrived very well packaged, everything looked very good; it took 12 days to arrive, and the pity is that we found it SALTY.
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Response from JamónyPaletilla
Dear Manuela,

We sincerely appreciate your comment and are glad to know that the package arrived in good condition. We regret that the product did not meet your expectations regarding flavor, and we will take your opinion into account to improve.

We remain at your disposal for any inquiries.

Sincerely,
The Jamón y Paletilla team
F
Francisco Javier C.
Rating: 4 out of 5
following a purchase from 03/09/2026
Everything perfect except for the delivery company GLS, which arbitrarily did not deliver the package to my house. It made me go to a pickup point. Please do not use that delivery company. Thank you
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Response from JamónyPaletilla
Dear Francisco Javier,

We sincerely appreciate your comment and are glad to know that your experience with us was mostly positive. We regret the inconveniences caused by the delivery company and will take your suggestion into account to improve in the future.

We hope to see you again in our store and that your next experience is completely satisfactory.

Sincerely,
The JamónyPaletilla team
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Luis Ignacio V.
Rating: 4 out of 5
following a purchase from 31/08/2026
The shoulder is very good, perhaps a bit too cured, the loin is spectacular, hence I didn't give it 5 stars, everything else shipped and packaging conditions, perfect
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Response from JamónyPaletilla
Dear Luis Ignacio,

We sincerely appreciate your opinion and are glad to know that you enjoyed the shoulder and the loin. We take note of your comment about the curing and will work to improve even more. We strive to offer quality service and your satisfaction is very important to us.

Best regards,
The JamónyPaletilla team
J
Juan Carlos M.
Rating: 4 out of 5
following a purchase from 30/08/2026
Everything is good
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Response from JamónyPaletilla
Dear Juan Carlos,

We sincerely thank you for sharing your experience with us. We are glad to know that you have enjoyed our products and that everything has been to your liking.

Best regards,

The JamónyPaletilla team
A
Antonio G.
Rating: 4 out of 5
following a purchase from 26/08/2026
My third purchase and I will definitely repeat.
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Response from JamónyPaletilla
Dear Antonio,

We sincerely thank you for your trust and for sharing your positive experience. We are glad to know that this is your third purchase and that you plan to repeat; your satisfaction is our greatest reward.

We are at your disposal for anything you need.

Sincerely,
The JamónyPaletilla team
J
José V.
Rating: 4 out of 5
following a purchase from 24/08/2026
Good quality-price
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Response from JamónyPaletilla
Hello José,

We sincerely appreciate your comment and for valuing the quality-price of our products. We are glad to know that you are satisfied and we hope to see you again in our store.

Sincerely,
The JamónyPaletilla team
J
Jose Manuel P.
Rating: 4 out of 5
following a purchase from 27/08/2026
Good
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Response from JamónyPaletilla
Dear Jose Manuel,

We sincerely appreciate your comment and the rating you have given us. We are glad to know that you had a good experience with us.

Sincerely,
The JamónyPaletilla team
M
Manuel T.
Rating: 4 out of 5
following a purchase from 29/08/2026
Quality products. Always a pleasure to buy from you.
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Response from JamónyPaletilla
Dear Manuel,

We sincerely appreciate your comment and for valuing our products. It is a true pleasure to know that your shopping experience has been satisfactory.

We are at your disposal for any future needs.

Sincerely,
The JamónyPaletilla team
E
Eduardo I.
Rating: 4 out of 5
following a purchase from 24/08/2026
Fast shipping and good tasting and curing ham..
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Response from JamónyPaletilla
Dear Eduardo,

We greatly appreciate your comment. We are glad to know that you are satisfied with the quality of our ham and the speed of the shipping. Your opinion is very important to us.

Sincerely,
The JamónyPaletilla team
M
Mila E.
Rating: 4 out of 5
following a purchase from 14/08/2026
Very good...
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Response from JamónyPaletilla
Dear Mila,

We sincerely appreciate you sharing your experience with us. We are glad to know that you are satisfied with our products and services. Your opinion is very valuable to us.

Sincerely,
The JamónyPaletilla team
A
Antonio Jose N.
Rating: 4 out of 5
following a purchase from 12/08/2026
Order received! Perhaps in my opinion it took longer than expected. The shoulder is good, for my taste perhaps a bit over the curing time. “It sticks a little”. Acceptable!
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Response from JamónyPaletilla
Dear Antonio Jose,

We sincerely appreciate your comment and for sharing your experience with us. We are glad that you enjoyed the shoulder, and we will take your observation about the curing time into account to improve in the future.

Best regards,
The JamónyPaletilla team
M
Mário B.
Rating: 4 out of 5
following a purchase from 21/07/2026
Well-packaged product. Well sliced, tasty and without excessive fat. Delay in delivery.
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Response from JamónyPaletilla
Hello Mário,

Thank you very much for sharing your experience with us. We are glad to know that you enjoyed the quality of the product and its presentation. We regret that the delivery was not as fast as you expected and we will take your comment into account to improve.

Best regards,
The JamónyPaletilla team
M
Maria Teresa V.
Rating: 4 out of 5
following a purchase from 02/08/2026
Intense tasting ham, worth taking advantage of the offer but I believe there are other brands, much tastier and more economical outside the norm.
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Response from JamónyPaletilla
Dear Maria Teresa,

We sincerely appreciate your comment and are glad to know that you enjoyed the ham. We take note of your observations and are always looking to improve to offer the best experience to our customers.

Best regards,
The JamónyPaletilla team
V
Victor A.
Rating: 4 out of 5
following a purchase from 18/08/2026
They sent me a ham that weighed less than it should have. I am managing a partial refund with them.
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Response from JamónyPaletilla
Dear Victor,

We sincerely appreciate your comment and are glad to know that you enjoyed your purchase. We regret any inconvenience with the weight of the ham and we are here to assist you in managing your partial refund.

We hope to serve you again in the future and provide you with the experience you deserve.

Sincerely,
The JamónyPaletilla team
A
Agustin L.
Rating: 4 out of 5
following a purchase from 13/08/2026
A little more salt
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Response from JamónyPaletilla
Hello Agustin,

We greatly appreciate your comment and are glad to know that you have enjoyed our products. We will take your suggestion about the salt into account to continue improving and offering you the best.

Best regards,
The JamónyPaletilla team
J
Javier C.
Rating: 4 out of 5
following a purchase from 07/08/2026
X
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Response from JamónyPaletilla
Dear Javier,

We sincerely thank you for your positive comment. We are glad to know that you had a good experience with us and we value your opinion. We are always here to help you and improve every day.

Sincerely,
The JamónyPaletilla team
F
Francisco C.
Rating: 4 out of 5
following a purchase from 30/07/2026
Well, I am happy with the purchase
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Response from JamónyPaletilla
Dear Francisco,

We sincerely thank you for sharing your opinion. We are glad to know that you are happy with your purchase and we hope you enjoy our products to the fullest.

Best regards,
The JamónyPaletilla team
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Yolanda N.
Rating: 4 out of 5
following a purchase from 29/07/2026
Hello, the perfect purchase, the product is very good, only the delivery is slow, I will buy again. Regards.
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Response from JamónyPaletilla
Hello Yolanda,

We sincerely thank you for your comment and are glad to know that you are satisfied with your purchase and the quality of the product. We apologize for the delay in delivery and will take your opinion into account to improve in the future.

We hope to see you again very soon.

Sincerely,
The JamónyPaletilla team
R
Rafael R.
Rating: 4 out of 5
following a purchase from 25/07/2026
The product is of first quality but the delivery took 16 days
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Response from JamónyPaletilla
Dear Rafael,

We sincerely appreciate your comment and are glad to know that you are satisfied with the quality of our product. We apologize for the wait in delivery and will take your experience into account to continue improving.

Best regards,
The JamónyPaletilla team
J
Juan Luis R.
Rating: 4 out of 5
following a purchase from 30/07/2026
I only give it 4 stars because the iberian ham DO Guijuelo arrived a bit salty. It is not too bad so I am consuming it but it is a shame.
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Response from JamónyPaletilla
Dear Juan Luis,

We sincerely appreciate your comment and the 4-star rating. We are sorry to hear that the iberian ham arrived with a saltier taste than expected, but we are glad that you are enjoying it. We hope to see you again soon in our store to continue offering you quality products.

Sincerely,
The JamónyPaletilla team
F
Fidel B.
Rating: 4 out of 5
following a purchase from 26/07/2026
Correct quality-price ratio.
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Response from JamónyPaletilla
Dear Fidel,

We sincerely thank you for taking the time to share your opinion. We are glad to know that you have found a correct quality-price ratio in our products.

We are at your disposal for any inquiries you may have.

Sincerely,
The JamónyPaletilla team
P
Paloma A.
Rating: 1 out of 5
following a purchase from 19/07/2026
The quality is good but I ordered two fuets and there was only one in the package. I wrote an email, just for information, and I haven't received a response.
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R
Reyes R.
Rating: 1 out of 5
following a purchase from 05/07/2026
The paletilla is not what you offer. In theory, it was a 100% Ibérico Bellota paletilla and it is at most a cebo shoulder without a surname. It seems like a scam to me.
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Juan José M.
Rating: 4 out of 5
following a purchase from 26/07/2026
Comfortable, easy, and quick, the ham looks good, I am still in the process
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Response from JamónyPaletilla
Dear Juan José,

We sincerely appreciate your comment. We are glad to know that you found our ham comfortable, easy, and quick to acquire, and that you liked its appearance. We hope you continue to enjoy it and that your experience remains positive.

Sincerely,
The JamónyPaletilla team
J
Jesus T.
Rating: 4 out of 5
following a purchase from 11/07/2026
The transport agency you use, Seur, is not very good. Once they made me go pick up the package from their platform, from Aguadulce to the other side of Almería, lying about having been at my address, and that I was not there, this practice of Seur has been reported many times on Google.
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Response from JamónyPaletilla
Dear Jesus,

We sincerely appreciate your opinion and understand your concern regarding the transport service. We are glad to know that, despite this experience, you have positively valued your purchase with us.

We are here to help you with whatever you need and hope that in future occasions your experience will be even better.

Sincerely,
The JamónyPaletilla team
C
Carlos C.
Rating: 1 out of 5
following a purchase from 21/07/2026
Dry and salty paletilla, I regret buying it. Totally disappointed, I won't buy again.
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Alvaro A.
Rating: 1 out of 5
following a purchase from 23/06/2026
Salty ham, they don't give me solutions, I make a second order, they say they will give me a discount or a gift and nothing.
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Rafael J.
Rating: 1 out of 5
following a purchase from 19/07/2026
In previous orders it was fine, in this last one they sent a ham below the requested and paid weight, as for the ham it is drier than the previous ones.
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Agustin M.
Rating: 1 out of 5
following a purchase from 11/07/2026
Hard paletilla, it can't be eaten nor should it be.
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Maria S.
Rating: 4 out of 5
following a purchase from 09/07/2026
The delivery was later than I expected.
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Response from JamónyPaletilla
Dear Maria,

We greatly appreciate your comment and are glad to know that you are generally satisfied with your experience. We apologize that the delivery was not as punctual as you expected and will take your opinion into account to continue improving.

Sincerely,
The JamónyPaletilla team
A
Antonio G.
Rating: 4 out of 5
following a purchase from 30/06/2026
Order received before the expected date. Pleasant flavor and cut with a knife.
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Response from JamónyPaletilla
Dear Antonio,

We are glad to know that you received your order before the expected date and that you enjoyed the flavor and the knife cut. Your satisfaction is very important to us and we appreciate your positive comment.

Sincerely,
The JamónyPaletilla team
R
Riccardo C.
Rating: 1 out of 5
following a purchase from 16/07/2026
Terrible after-sales service and delivery.
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Marta L.
Rating: 2 out of 5
following a purchase from 06/07/2026
The ham was salty.
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Antonio C.
Rating: 2 out of 5
following a purchase from 11/07/2026
It is very salty for my taste, I have hypertension and I don't think I can eat it.
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Xavier R.
Rating: 1 out of 5
following a purchase from 03/07/2026
Quite salty ham and below the announced weight. Previously, we had bought 4 times, with excellent results. In this order, really bad.
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Julio E.
Rating: 2 out of 5
following a purchase from 09/07/2026
I already sent you an email
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Josefina P.
Rating: 1 out of 5
following a purchase from 09/07/2026
I bought a loin of which they have several weights and they send one two weights less. I simply ask them for explanations and they don't bother to answer.
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