Customer reviews of JamónyPaletilla

I bought an incredible cheese, I will repeat!!!

The shoulder weighs 4kg with packaging, being the purchased weight range 4 to 4.5kg. It is vacuum packed, something that is not mentioned. And it has a green tie when the description assures that it is acorn-fed, not cebo. I wrote to them expressing my displeasure and asking them to explain if I misinterpreted it. And I only received a request to send them some photos and then silence....

Good quality

Sublime

Very good..

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I have not received the order! I request a refund of the amount.

Good ham, vacuum packed boneless in six pieces with the Del Pozo guarantee, I will buy again

Excellent products at a very good price, we received the order in a week.

Very good quality price

We haven't started the Ham yet as we reserved it for Christmas. The shipping was super fast and the whole process was very informative.

As always. Everything correct.

Very good ham. Well sliced thin and well presented. Recommendable if you don't want to slice it yourself.

Good product.

Shoulder of just weight unspecified, dry on one side and almost all fat on the other, hardly any product left to taste. What seemed like a bargain turned out to be a complete robbery.

I bought a "Don Bernardo" cheese and had the happy idea of ordering it in vacuum-packed 4 quarters, I didn't imagine that they wouldn't be the 4 quarters of the same cheese. I received 1 large quarter and 3 small ones, cut terribly, nothing professional and with a total weight of 2.5 kg, when the advertisement indicates that the weight margin of the cheese would be between 2.8 and 3 kg.

Very good product quality, fast delivery very satisfied

Great product

The service was excellent, the communication was great and the product of high quality

Everything very well

5 opened packets arrived. I sent an email with the complaint and the photos and no one has replied.

Everything correct, the shoulder is very tasty, I recommend it without hesitation...thank you!!!

More than half of the ham packets came with a defect in the heat sealing and therefore with loss of vacuum.

all correct

The shoulder should weigh 4 kg, and it weighs 3.5 kg, I filed a complaint, sent photos and still no resolution to the problem. Can they tell me what the problem is? I feel deceived.

I have been trying to contact them for three days. I sent them an email over the weekend since on Friday we received the ham and as of today it is impossible to cut it due to how dry and hard it is. One thing is that it is cured and another that it is so hard that it can't even be cut and the little we have been able to try leaves a prick in the throat. We are regular consumers of this product (Iberian acorn-fed ham) and although we usually buy them at Jamones Eídriz and Maximiliano (where the products and service have always been extraordinary), we wanted to try with Jamón y Paletilla, but it is clear that we made a mistake. Because they neither answer the customer service phone nor have they replied to the email. We always give my two brothers a ham for Christmas and I am clear that given the result we will make the purchase directly at Jamones Eídriz. (Where they offer a guarantee of product return if it is in the expected conditions and provide excellent service. My experience has unfortunately not been positive.

Very good quality of ham, good price and delivery as expected. Already our second order

Nothing to report

It's good, although I expected a little more quality

In general it is fine, a little more tender than I like, but acceptable

Everything very well, as in previous times.

The shoulder that arrived is practically all fat. 75€ for the little ham I got, it would have been more worthwhile to buy a few packets because I see what there is, because I feel totally deceived by this shoulder, honestly.

Everything is in order.

Very good quality price and response

very good but the chicharrones were very poorly shredded and small

Highly recommendable, the shoulder is very tasty, a bit salty but for me a good quality-price ratio.

Trusted brand, I repeat for its good quality

Very good quality price

Very good flavor and just right.

I did not receive the ham that I paid for, very bad customer service, I do not recommend anyone to buy here.