Customer reviews of JamónyPaletilla

Trust Attestation
8,6 /10
Overall rating: 8,6 out of 10
Based on 12 125 published reviews

Summary of reviews

JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.

Reviews 1, 2 and 4 stars

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M
Manuel G.
Rating: 4 out of 5
following a purchase from 16/08/2025
The flavor is spectacular, but with too much excess fat. If it had a little less fat, it could be said that it is the best ham, quality-price, that I have ever bought. I will repeat to see if the fat was a coincidence, or if that is the reason for the good price. Thank you
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Isabel P.
Rating: 2 out of 5
following a purchase from 08/08/2025
The ham has a lot of fat
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Maite Z.
Rating: 2 out of 5
following a purchase from 08/08/2025
The service and attention are unbeatable as always and I have been a customer for many years but in this case I had to return it because it was as thin as a board and the bacon was yellowish, so the little meat of ham that was there was rancid, they changed it for another one, we'll see how it turns out
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Antonio P.
Rating: 4 out of 5
following a purchase from 27/07/2025
happy with the result, good flavor and an acceptable cure, we will surely repeat, greetings and thank you very much.
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Roberto V.
Rating: 1 out of 5
following a purchase from 31/07/2025
The ham arrived 12 days after the purchase, oozing fat everywhere in the middle of August, even the box was oozing fat. Regular taste. Sliced well. Not recommended at all.
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Ignacio T.
Rating: 4 out of 5
following a purchase from 01/08/2025
good presentation and good product, I am enjoying it. Thank you
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Laurent C.
Rating: 4 out of 5
following a purchase from 02/08/2025
Good products in general and ok prices with discounts. The last shoulder had too much fat.
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Carlos E.
Rating: 2 out of 5
following a purchase from 09/08/2025
Well, for being black label as they say... mine is lean like reserve serrano ham. I start the counterweight and the meat is completely lean, nothing interspersed between the meat and the fat. In terms of flavor, since it has no fat, it is dry and has no flavor. The salt point is good and the curing is perfect. But not for what is sold as black label.
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Cristobal M.
Rating: 4 out of 5
following a purchase from 05/08/2025
customer service solutions very satisfactory
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Fanny V.
Rating: 1 out of 5
following a purchase from 28/07/2025
The quality leaves much to be desired, I bought 50% Iberian and the truth is that it has nothing Iberian about it, one of the worst I have tried, plus it took a long time to arrive.
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Rafael E.
Rating: 1 out of 5
following a purchase from 25/07/2025
Too cured and when I received the order it was over 40 degrees Celsius, apart from having been at the agency Saturday and Sunday in the middle of a heatwave. I don't think I will ever buy from you again.
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Rodrigo P.
Rating: 1 out of 5
following a purchase from 05/08/2025
I could say it is a scam of ham, I cut more than 2.5 kilos of fat without reaching the ham, I could say that I got 8-10 plates of ham at most, it is a shame to pay €180 for a ham in these conditions, I have photos and videos cutting the ham to file a complaint if they do not give me a solution!! A true shame!
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Cristobal M.
Rating: 2 out of 5
following a purchase from 27/07/2025
too long to prepare the order, the transport was fine.
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Juan Jose G.
Rating: 4 out of 5
following a purchase from 03/08/2025
The ham is good
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Arturo B.
Rating: 4 out of 5
following a purchase from 02/08/2025
Very good flavor, a bit small the shoulder, but well those of us who don't have money have to settle. Thank you.
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Elsa G.
Rating: 1 out of 5
following a purchase from 02/08/2025
It is of very low quality, besides delivering a ham that is not what they mention, be careful.
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Enrique D.
Rating: 1 out of 5
following a purchase from 01/08/2025
I requested that it not be cured and this one is overcured, so it will be the last time I buy from you.
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Lluís G.
Rating: 2 out of 5
following a purchase from 24/07/2025
The feed ham is not feed, it is a good serrano ham and I'm sorry but I was disappointed.
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Francisco Jose M.
Rating: 1 out of 5
following a purchase from 18/07/2025
I made an order and they made a mistake with the chosen product. After waiting for the return and the new delivery, I received half of the product specified in the invoice. I have sent two emails without response and contacting by phone is impossible. Regrettable.
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Ruben C.
Rating: 2 out of 5
following a purchase from 24/07/2025
The ham is good and the service is fine.... everything on time.... but I feel a bit deceived by stating that the shoulders weigh between 1.750 and 2 kg.... I ordered 3 shoulders and none of them reached the minimum weight stated in the ad. The heaviest was 1.650 and there was another one of 1.600... a total of almost 0.5 kg less.
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Aitziber M.
Rating: 1 out of 5
following a purchase from 20/07/2025
Hello, we have bought several times and it has always been correct. But in this last order, the merchandise received cannot possibly resemble what was requested.. I ask you to take note for future orders to other customers, in order not to disappoint more end users.. I hope you have not lowered the quality of your products.. Best regards, Aitziber.
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Santiago F.
Rating: 4 out of 5
following a purchase from 22/07/2025
Very good
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Jordi A.
Rating: 2 out of 5
following a purchase from 25/07/2025
we received the ham, we started it and I was very disappointed with it. It is not a 50% Iberian ham, its flavor is not even close, it is a ham with a serrano flavor and it is also very salty. I think they cannot put in the ad Premium Iberian Ham 50% and send that ham, it is like a serrano ham and excessively salty, I requested a return.
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Alberto G.
Rating: 4 out of 5
following a purchase from 19/07/2025
The shoulder is salty!!
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Vittorio D.
Rating: 1 out of 5
following a purchase from 17/06/2025
Hello, the last shipment was not good. The fat content was too high. The shipment was composed of 50% meat and 50% fat.
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Antonia R.
Rating: 2 out of 5
following a purchase from 27/07/2025
The transport company was delayed and the vacuum packaging does not fit well on some pieces
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Sandra G.
Rating: 1 out of 5
following a purchase from 21/07/2025
This is the third order I have made and this one is very bad. I bought a black leg shoulder and in proportion it turned out to be more expensive than buying loose packs. Last time I buy here.
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Mansur L.
Rating: 2 out of 5
following a purchase from 24/07/2025
Well, finally what I expected to arrive in 2 days, arrived 2 weeks later practically
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Manuel P.
Rating: 4 out of 5
following a purchase from 17/07/2025
Everything is okay, a little delayed
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Francisco Alonso M.
Rating: 4 out of 5
following a purchase from 11/07/2025
I have complaints about the transport
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Miguel Angel G.
Rating: 4 out of 5
following a purchase from 25/07/2025
Throughout the year I buy hams and everything is very good but in summer they should reinforce the staff because the sliced shipments take a long time to arrive
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Jose F. H.
Rating: 4 out of 5
following a purchase from 22/07/2025
Good treatment and good service, as always.
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Manuel R.
Rating: 4 out of 5
following a purchase from 12/07/2025
The ham is good although not very cured
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Paula S.
Rating: 4 out of 5
following a purchase from 23/07/2025
I have tried better shoulders, but everything was very fast and efficient
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Gloria N.
Rating: 1 out of 5
following a purchase from 21/07/2025
I bought a ham from you and it did not meet the characteristics I requested at all, I will not buy from you again, you have disappointed me.
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Eider R.
Rating: 1 out of 5
following a purchase from 11/07/2025
I made two orders of the same product in the last months, Iberian acorn ham boneless, the first was great, a very good product but the second was nothing like it and I let the seller know who limited himself to replying that the product is the same but that sometimes this happens and it does not turn out well. So now I don't want to risk it again and it's a shame because as I have already mentioned, the first one they sent me was delicious.
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Luis P.
Rating: 1 out of 5
following a purchase from 09/06/2025
This last shoulder that we started a few days ago has nothing to do with the previous one Semba serrano ham.
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Joaquin I.
Rating: 1 out of 5
following a purchase from 19/07/2025
Excessively cured and dry ham.
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Alaitz U.
Rating: 4 out of 5
following a purchase from 17/07/2025
Very good quality
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Manuel D.
Rating: 1 out of 5
following a purchase from 21/07/2025
It is laughable how small the shoulder is, it doesn't even weigh 3 kilos.
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