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I
Rating: 2 out of 5
The shoulder is smaller than in the description
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Customer reviews of JamónyPaletilla
Trust Attestation
8,6
/10
Overall rating: 8,6 out of 10
Based on 12 125 published reviews
Summary of reviews
JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.
Reviews 1, 2 and 4 stars
Reset filtersJ
Rating: 1 out of 5
The piece is inedible, hard as a rock, cannot be eaten, it doesn't matter where you make the cut.
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R
Rating: 1 out of 5
I requested a 100% Iberian shoulder that was not too cured or too fatty. It came very hard, all fat and salty. I requested a return and they replied that I should send them photos to claim from their manufacturer. Something that I do not find correct. I purchased the product from this company and they are the ones who have to respond and have the responsibility to solve this. And not wait for their supplier.
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D
Rating: 2 out of 5
Every time you send fresher and less cured hams, full of bacon. This last order that was supposedly better ham is undercured and tastes like plastic. I am very disappointed, to be honest
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J
Rating: 1 out of 5
Customer service is nonexistent, no matter how much you call they always tell you at this moment we cannot assist you, but they are not capable of assisting you, very bad.
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R
Rating: 4 out of 5
very good taste fast shipping
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J
Rating: 2 out of 5
I bought two identical products as a gift, and there was a big difference (almost 1kg) between the two.
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C
Rating: 4 out of 5
Good purchase, good products
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F
Rating: 1 out of 5
I have ordered several times, this is the second time I order the ham in packets, the other time I threw away 4 or 5 packets because when I opened them they were bad, now in this order I have 5 packets and I already had to throw away 2 that were in bad condition when opened, this time I took photos in case they are interested, thank you.
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J
Rating: 2 out of 5
The Iberian shoulder I wanted received is of RECEBO, NOT 100% acorn, according to the purchase made.
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R
Rating: 2 out of 5
The quality of the ham is terrible, the cut extremely thick (it forms a ball). In short, a ham exclusively for cooking.
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M
Rating: 4 out of 5
Fast delivery. Good product, but not as good as the last purchase
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P
Rating: 2 out of 5
It was drier and with less fat than the previous shoulders
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J
Rating: 4 out of 5
The last 5 jotas ham left much to be desired. Full of bacon, a bit salty, and certainly not the quality I expected. I have bought 100% Iberian pata negras without jotas, much richer. I won't return it out of laziness, but I should return it.
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S
Rating: 1 out of 5
All good.
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A
Rating: 1 out of 5
Very hard shoulder when I put it on the ham holder, impossible to eat, a shame to have to opine like this about a company that sells online. Don't buy, it's a scam.
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L
Rating: 4 out of 5
The shoulder is very good although with a bit of excess bacon
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C
Rating: 1 out of 5
I ordered it boneless and I didn't know they would give it to me like a book that I can't slice. Besides, I find it salty.
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J
Rating: 1 out of 5
Nefasta doesn't know how to claim by email or phone, they sell the product and you just manage on your own.
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A
Rating: 4 out of 5
Very good shoulder in taste. Very pleasant color and creamy texture. Recommendable It has been the "field" variety
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D
Rating: 1 out of 5
I have successfully purchased several times. This time, very poorly cut, too thick the cut and not well polished before cutting, so it is full of tendons and bark.. Very bad.
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M
Rating: 1 out of 5
Due to a problem with the transport company, the product has not arrived. It has been a horrible and unpleasant experience dealing with the transport company, GLS. I request that you proceed with the return of the purchase as soon as possible.
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J
Rating: 4 out of 5
Everything has been very correct and punctual.
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M
Rating: 1 out of 5
I did not like it.
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J
Rating: 4 out of 5
The net yield of the slicing suspiciously low in relation to the weight of the piece.
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N
Rating: 2 out of 5
I have bought many times but this time I am not happy, the shoulder is dry
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A
Rating: 2 out of 5
The quality of the ham is low for the price I paid. I will not repeat, I will use the ham to make pizzas
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R
Rating: 2 out of 5
Impossible to contact them to manage a problem. Both by email and by phone.
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O
Rating: 1 out of 5
Quality of the "black label" ham is terrible.
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E
Rating: 1 out of 5
None of the hams I ordered were worth it, one was very raw and the other super cured, able to claim and make a return and nothing, in the end two gifts I made to look bad but that's it, one and no more...
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M
Rating: 1 out of 5
I wrote an email that has not been answered. In it, I explained that I have purchased several times and everything was fine, except this time, that I bought a ham along with a Sánchez Romero Carvajal loin, and the loin had to go to the trash. It was inedible, dry, hard, with a strange taste. A lot of disappointment, it was a Christmas gift.
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G
Rating: 2 out of 5
It is very little cured
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M
Rating: 4 out of 5
Quite good ham with good flavor
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M
Rating: 1 out of 5
They sent me a ham instead of a jamón, now let's see if they give me a solution, I don't understand.....
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A
Rating: 4 out of 5
Good product, and fast shipping. It's a shame that something so essential for this type of thing, like being able to select the shipping to a friend, failed... Even trying to contact by phone and email... in the end, my order arrived to me and I had to resend it again.
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M
Rating: 4 out of 5
The quality is great, very well packaged and regarding the delivery, one must think that these are days of heavy traffic. An 8 out of 10.
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O
Rating: 1 out of 5
I am still waiting, the transport company tells me it has been delivered. Nothing has arrived here. The ID that the transport company indicates for who picks up the package is not mine.
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M
Rating: 1 out of 5
Terrible service, the order did not arrive and it is impossible to contact you, we tried by phone and by email, no response, unacceptable, I was left without the product and without my money. I do not recommend it. Worse than the worst.
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M
Rating: 1 out of 5
The discount that appeared on the website has not been applied.
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J
Rating: 1 out of 5
I received a ham of lesser weight than what I paid for. They told me they would refund the difference, I am still waiting after 1 and a half months and they do not respond to emails, voice messages, or calls. Last time I buy.
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