Customer reviews of JamónyPaletilla

Trust Attestation
8,6 /10
Overall rating: 8,6 out of 10
Based on 12 125 published reviews

Summary of reviews

JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.

Reviews 1, 2 and 4 stars

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A
Azahara C.
Rating: 2 out of 5
following a purchase from 26/11/2023
I made a couple of orders, it took 2 weeks to arrive, it was very difficult to contact them both by phone and by email. The product itself was not bad.
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Carlota Azahara El C.
Rating: 2 out of 5
following a purchase from 26/11/2023
I made a couple of orders, it took 2 weeks to arrive, it was very difficult to contact them both by phone and by email. The product itself was not bad.
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Francisca G.
Rating: 2 out of 5
following a purchase from 13/12/2023
The ham, the lower layer has too much fat. Half of the weight is discarded. It's a shame considering the amount of packets bought, 25.
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Eduardo I.
Rating: 4 out of 5
following a purchase from 19/12/2023
Initially this is already trying the ham and so far it is good and at its curing point, I hope it stays like this until the end, very fast and secure delivery. Good experience with Jamón and Paletilla, this is not the first purchase I make, I will continue buying for their good service.
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Marisa V.
Rating: 4 out of 5
following a purchase from 17/12/2023
Good product and good service. I will continue buying.
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Carlos A.
Rating: 1 out of 5
following a purchase from 11/12/2023
Product in bad condition, and they do not take responsibility
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Ana Maria E.
Rating: 4 out of 5
following a purchase from 14/12/2023
Order delivered within the indicated time. Adjusted prices. Interesting offers.
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Rústicas G.
Rating: 1 out of 5
following a purchase from 18/12/2023
The order was not delivered on time despite having indicated that it was essential
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John C.
Rating: 2 out of 5
following a purchase from 16/12/2023
salty
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Francisco José B.
Rating: 1 out of 5
following a purchase from 11/12/2023
I am still waiting for a Iberian acorn loin order to be picked up for return, it arrived hard with stone
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Victoria C.
Rating: 1 out of 5
following a purchase from 13/12/2023
ON THIS OCCASION, VERY SALTY, BADLY CUT AND BAD PRESENTATION. IT IS 5J THAT'S WHY I BUY IT, FOR THE SUPPOSED GUARANTEE. I HAVE BEEN CALLING SINCE DECEMBER 21, THEY DO NOT ANSWER THE PHONE OR THE MESSAGES SENT
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Maria Teresa S.
Rating: 1 out of 5
following a purchase from 18/12/2023
This evaluation is exclusively about this last order I made. The rest of the orders, in my opinion quite a few, have been satisfactory and without any problem. I only refer to this last order, where the ham that was sent to me is hard and dry...
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Rafael L.
Rating: 4 out of 5
following a purchase from 18/12/2023
It was for a king
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Franciscisco N.
Rating: 1 out of 5
following a purchase from 19/12/2023
THE DELIVERY WAS SHAMEFUL ALL THE BOXES BROKEN
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Pedro M.
Rating: 1 out of 5
following a purchase from 16/12/2023
A package got lost, the Navidul ham tasteless, no flavor
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Sonia G.
Rating: 1 out of 5
following a purchase from 18/12/2023
They sent me a cheese I didn't order, of lesser weight and they say it's of the same quality and that in another order they will refund the weight difference. I request a return and they do not respond. The Jabugo shoulder is very hard and dry. I won't buy more!!!
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Maite V.
Rating: 1 out of 5
following a purchase from 13/12/2023
4
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Alicia V.
Rating: 2 out of 5
following a purchase from 14/12/2023
They took 6 days to deliver and the ham is a bit salty, honestly, the experience has not been good at all.
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María Belén P.
Rating: 1 out of 5
following a purchase from 05/12/2023
The ham packages do not say where they are from, they do not bring identifying labels, I also ordered a batch of Los Romeros de Jabugo and they sent me another from Ecija, nothing worth buying, it's a scam.
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Jose Manuel H.
Rating: 4 out of 5
following a purchase from 13/12/2023
EVERYTHING WENT VERY WELL, AND QUICKLY.
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M Cruz J.
Rating: 4 out of 5
following a purchase from 13/12/2023
All good
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Emilio A.
Rating: 2 out of 5
following a purchase from 14/12/2023
The quality of the products is far below what I expected.
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Elisabeth M.
Rating: 1 out of 5
following a purchase from 14/12/2023
Delighted with the order, very fast, I will buy again
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Eva C.
Rating: 1 out of 5
following a purchase from 13/12/2023
Everything perfect
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Lino M.
Rating: 1 out of 5
following a purchase from 14/12/2023
I bought a 50% Iberian breed acorn-fed ham and I received a piece of meat, uncured...
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Catiana E.
Rating: 1 out of 5
following a purchase from 15/12/2023
They have not refunded me the money for a shoulder of minimal quality and some inedible raw sausages. I returned it less than 24 hours after receiving it. I still do not have the money refunded. Very unhappy. I hope to see my refund on the 26th as soon as possible. I am very upset
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Francisco R.
Rating: 2 out of 5
following a purchase from 07/12/2023
The problem does not lie in their service, but the ham I purchased as a gift, Navidul 7-8 kg, was not well cured, it lacked curing. I have complained, we will see what happens.
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Carlos R.
Rating: 4 out of 5
following a purchase from 16/12/2023
Very satisfactory shopping experience. Fast shipping and no surprises. The purchasing website could be improved, otherwise notable.
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Pablo C.
Rating: 1 out of 5
following a purchase from 08/12/2023
They delivered it to me 10 days later ruining a celebration. The 400g cheese was 300 and a bit; the shoulder pure bacon. I requested the return and a week later they haven't even responded.
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Jose Francisco C.
Rating: 1 out of 5
following a purchase from 14/12/2023
I don't know if it was the purchasing company or the transport, but it was a disaster
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María Dolores S.
Rating: 1 out of 5
following a purchase from 12/12/2023
It's been more than two weeks and I still haven't received the order... And very poor information about its status
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Carlos H.
Rating: 4 out of 5
following a purchase from 11/12/2023
Good morning, Although your Iberian certification leaves no doubt, I expected another type of black label shoulder. Everything else is correct. Regards
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Maria V.
Rating: 4 out of 5
following a purchase from 08/12/2023
I do not rate 5 stars because things can always be improved. But the product is of top quality. Highly recommended.
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Antonio R.
Rating: 1 out of 5
following a purchase from 12/12/2023
It's good, just good
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Hugo P.
Rating: 1 out of 5
following a purchase from 09/12/2023
Wrong order
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Adrian R.
Rating: 1 out of 5
following a purchase from 23/11/2023
I bought a Benito black label ham and I just opened it today and it is completely bland, it's like eating dry meat, no flavor, I won't buy here again
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José V.
Rating: 4 out of 5
following a purchase from 12/12/2023
Good quality price
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Carolina G.
Rating: 1 out of 5
following a purchase from 10/12/2023
Terrible, I won't buy again, I do not recommend it, the ham is very bad
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Maria C M.
Rating: 1 out of 5
following a purchase from 12/12/2023
Excellent quality. As for the fast shipping, no problems
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Robinzon M.
Rating: 1 out of 5
following a purchase from 12/12/2023
I have been scammed, they sent me a dry and salty ham, I am going to file a complaint for fraud
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