Customer reviews of JamónyPaletilla

01/16 Order placed, as of today 02/08 the order has still not been delivered, I want to think that it has been lost or its reception I will have no other option but to return it, probably the state of the products will not be suitable for consumption, thus my trust in Jamón and Paletilla has come to an end.

The last order arrived very late and I do not agree with the quantity.

The ham was very good at first, not too fatty and not too salty. Unfortunately, after cutting 10%, I removed the hip bone and then I noticed that the ham was rotten and gave off a bad smell. What do you suggest? I can send you a photo of the item.

It weighed 7.700 and the week/batch number is 05/24. 008/24, I don't know if this corresponds to 30 months of curing... at first it was fine but soon the fat starts to be chewy and very little cured, very soft

It is too fresh, it does not seem like a 100% Iberian acorn ham, I have bought hams of 50% better than this. It's a scam to buy a ham online without checking its condition.

The order of chicharrones I placed arrived empty and with the product crushed and beaten.

Good Prices, Good Quality, Good Service...

It's good, but a bit salty.

The term in which this ham was presented was "BRUTAL OFFER". In my philological understanding, a brutal offer is something excellent that is half price or less. Hence the adjective "brutal". This purchase has been a disappointment for me. After smelling and tasting it, neither my brother nor I have touched it again. It smells rancid, tastes rancid, is dry, and does not captivate even visually. I am trying to contact the company but to date, they have ignored my two emails. I would like them to exchange it for another of better quality and pay the difference. But for now, no response. 110 € that my dog is going to eat.

The ham is advertised as 50% Iberian acorn and it is not at all. It is a basic serrano ham and saltier than a piece of cod.

It arrived on time but we opened the shoulder and it was all fat, we couldn't get even one plate of ham in good condition. I have tried to contact by phone and there has been no response, I have written to customer service and I am still waiting. The truth is that I am very dissatisfied despite being recommended the site and having made more orders and there had never been a problem.

I will talk to you by phone but this order has not been good at all.

Good morning, I don't know why they ask for customer opinion, if I have been trying to contact you for a week, indicating that the quality of the product you sent me does not correspond to its description. If you are so concerned about your customers' opinions, at least dedicate some of your time to respond.

It is not the first time you send a product that looks dry, it is noticeable that it is past its date.

I received an envelope in poor condition. I have tried to contact you by phone and by email, and I have not received a response.

I have received my order. But honestly, I expected a little better quality.

A little saltier than I desire

I ordered 5 hams. They sent me poorly cured hams, with soft and inedible meat. I requested a return, they asked for photos, which I sent. I have been waiting for a response for 48 hours.

Weight +/- debatable. Speed of service

I don't think it's an Iberian shoulder at all.

I received everything I ordered and in the conditions I expected.

The cheese, salchichón, and chorizo that were supposed to come with the lot I bought were not at all the same as presented in the ad, neither brand nor format nor weight were of inferior quality and less weight in the 3 items.

I have not received the ham. Many days of shipping.

I expected "something more" and better from the 100% Iberian sliced ham. A whole one is much better than slicing it oneself.

Everything was correct. Timely delivery and product as expected.

Very tasty.

Salty and very greasy, a slightly sour taste.

It is dry and very salty.

tasty

I made this order since an identical order was made through my company. But this ham has nothing to do with it. I'm sorry, I will not buy blindly again.

Good morning, I placed an order on December 28 that I am not at all satisfied with; I bought a black leg ham of 6 to 6.5 kg, professionally sliced, and they only sent me 18 packets of 100g. I feel that ham is missing, other times I buy a smaller ham and they send me 25 packets. The worst part is that I contacted them by phone, left two messages, and they didn't call me back, I wrote an email on January 7 with the order reference, they replied two days later asking for more details, I provided them, I perfectly described the reason for my dissatisfaction and they still have not responded and we are on January 12. Worse customer service is impossible. Regards.

The reception was on time, although due to the holidays the delivery was delayed.

The order took a while to arrive (more or less within the deadlines), the shoulder weighed just right (much less than 4 kg) and the flavor leaves much to be desired..... I will not repeat

The shoulder is super dry, almost uncuttable with a knife.

A little salty

The ham did not have the curing months, it is too tender (meat). On the other hand, it did not have the agreed weight. I sent an email to customer service, I have not had a resolution.

CORRECT.

We ordered some batches for the company and by chance we realized that all the batches came with two pieces less of products. It wasn't just one batch that was mistaken, no, it was in all of them. We had to ask all the workers if they had received those products and they all agreed that they had not. It is very unpleasant to have to ask the workers if the batch was correct, it is not a company task, you have to ensure that everything is correct. We complained and they sent us the missing products without a single apology, they just sent them. Imagine having to package and deliver the missing products to the workers. It was horrible.

It arrived as promised, good quality but one kg short in packages of a 4 kg ham. a 4 kg ham.

The products were very good, but the shipping took a long time.