Customer reviews of JamónyPaletilla

Trust Attestation
8,6 /10
Overall rating: 8,6 out of 10
Based on 12 125 published reviews

Summary of reviews

JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.

Reviews 1, 2 and 4 stars

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D
David P.
Rating: 2 out of 5
following a purchase from 18/01/2022
The ham is good, but it comes with too much fat. I threw half of it in the trash.
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Beatriz S.
Rating: 4 out of 5
following a purchase from 17/01/2022
Recommended. Fast delivery.
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Alicia M.
Rating: 4 out of 5
following a purchase from 19/12/2021
Everything is very good. I don't give 5 stars because the shipping program doesn't have a specific option for gifts. I suggest that a note can be added inside the packages. Otherwise, everything is perfect.
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Paulo Jorge L.
Rating: 4 out of 5
following a purchase from 16/01/2022
Very fast and good quality
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Ramón G.
Rating: 4 out of 5
following a purchase from 17/01/2022
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César S.
Rating: 2 out of 5
following a purchase from 17/01/2022
They sent me a shoulder that does not reach 6 kilos instead of a ham. Also, 70% fat. The flavor is not bad but it is almost all fat. The cheese is inedible. It arrived with mold and tastes more like butter than cheese. I do not recommend.
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Luis A.
Rating: 1 out of 5
following a purchase from 16/01/2022
Cut excessively thick, excess salt, and with little shelf life, I didn't like it, the shipping was fine.
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Anton B.
Rating: 4 out of 5
following a purchase from 10/01/2022
Good ham
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Ion S.
Rating: 4 out of 5
following a purchase from 10/01/2022
Satisfied
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Luis S.
Rating: 1 out of 5
following a purchase from 27/12/2021
Shoulder in bad condition and shameful service.
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Cesar A.
Rating: 4 out of 5
following a purchase from 10/01/2022
It's tasty. But too soft
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Manel A.
Rating: 1 out of 5
following a purchase from 08/01/2022
The first order was perfect 5 stars but this last one came very dry, very difficult to cut and loses a lot of flavor, I give it one star.
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Susana M.
Rating: 4 out of 5
following a purchase from 10/01/2022
very fast delivery, the shoulder has good flavor. I will buy again
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Erik G.
Rating: 4 out of 5
following a purchase from 10/01/2022
Excellent quality/price
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Miriam M.
Rating: 4 out of 5
following a purchase from 08/01/2022
Good product and fast delivery
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Emili V.
Rating: 4 out of 5
following a purchase from 09/01/2022
GOOD PRICE/QUALITY RATIO
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Jose Manuel G.
Rating: 2 out of 5
following a purchase from 09/12/2021
I will not repeat
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Jose G.
Rating: 1 out of 5
following a purchase from 16/12/2021
I am waiting for a return and no one answers me.
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Marta M.
Rating: 2 out of 5
following a purchase from 03/01/2022
The shipment was perfect but the transport company can improve a lot. The order was supposed to arrive on Friday and I changed it to Monday. On Saturday they showed up at my house and the delivery person knew nothing about the change of day. People work in the mornings, even on a Saturday.. luckily they respected the delivery in the afternoon shift on Monday, otherwise I would have had to go pick it up myself at the warehouse when the first delivery was their mistake..
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Eugenio F.
Rating: 2 out of 5
following a purchase from 26/11/2021
The last order made on the website, for the shoulder and cheese, was not what I expected. The cheese was good, but the shoulder did not seem to me to match the quality I expected regarding the quality of Ham and Shoulder. The shoulder could hardly be used, as it was mostly fat with hardly any ham. And the little ham was very dry. If you wish, I can send you photos of the shoulder. Regards
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Cristina C.
Rating: 4 out of 5
following a purchase from 16/11/2021
GOOD QUALITY, A LITTLE DELAYED
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Diego C.
Rating: 4 out of 5
following a purchase from 08/12/2021
Fast and correct.
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Jose Antonio F.
Rating: 4 out of 5
following a purchase from 27/12/2021
After a few orders we have made, we will continue doing it as long as the service and quality remain the same, congratulations
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Francisco Javier A.
Rating: 4 out of 5
following a purchase from 26/12/2021
Perfect,.
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Antonio P.
Rating: 4 out of 5
following a purchase from 27/12/2021
I don't give five stars because they don't read the notes on the order. The product is excellent!
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Angelo R.
Rating: 1 out of 5
following a purchase from 26/11/2021
I am a professional customer for several years and I am very disappointed with the response to the problem of 3 weeks delay on my orders. I lost several orders and customers without any commercial gesture! The 5 jotas received was too fresh to even cut it with a machine. Very, very disappointed!!!
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Rifi R.
Rating: 2 out of 5
following a purchase from 25/12/2021
Almost everything was perfect but the 100% Iberian ham from Legado was full of fat and I have bought it other times and it didn't have so much fat, just the right amount for an Iberian, but this one is going back because it was already very sliced and you can't appreciate the lean part at all.
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Eva U.
Rating: 1 out of 5
following a purchase from 09/12/2021
Very bad.
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David S.
Rating: 2 out of 5
following a purchase from 24/12/2021
Honestly, I expected more, it is super soft and too fatty.
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Ivonne G.
Rating: 1 out of 5
following a purchase from 26/11/2021
The shipment never arrived. They notified me on December 14 that the shipment had been sent. Sending a message asking for the tracking number, no one answers me. On December 20, I received a message from NACEX that my shipment is in return status. I called NACEX the next day and they told me that the shipment had been in their warehouse since November 30 and they returned it. I understand that we are in Christmas and that the carriers are overwhelmed, however there should be more control by Jamón and Paletilla over their shipments.
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Emilio R.
Rating: 1 out of 5
following a purchase from 27/12/2021
Bad.
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Fernando H.
Rating: 1 out of 5
following a purchase from 10/12/2021
It is a ham that does not seem Iberian and less that the pigs have grazed. I feel deceived, it looks like serrano ham.
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Gemma G.
Rating: 1 out of 5
following a purchase from 25/12/2021
The black hoof was in the photo when I received the order, they were normal, the cheese better the ham normality, disappointed.
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Juan Carlos M.
Rating: 4 out of 5
following a purchase from 29/11/2021
Good quality/price ratio. Spectacular gifts.
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Jose Luis A.
Rating: 4 out of 5
following a purchase from 06/12/2021
I received the ham and ordered it DEBONED and packaged in four pieces when we started it was salty as hell
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Juan Fernando N.
Rating: 1 out of 5
following a purchase from 22/12/2021
The shoulder had no flavor. I regret the purchase.
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Jesús C.
Rating: 1 out of 5
following a purchase from 22/11/2021
Bad, after making a complaint they offered the return of the products that did not arrive. I tried to contact by phone and after not succeeding I wrote again. The order was 4 products. And 3 arrived, one of them duplicated and two did not arrive. In the end, they have not responded to my complaint. I do not recommend this store.
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Alfonso M.
Rating: 2 out of 5
following a purchase from 18/12/2021
I ordered a 100% Iberian ham and received a 50% Iberian one.
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Jesus Manuel R.
Rating: 4 out of 5
following a purchase from 21/12/2021
Everything is fine
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Adolfo N.
Rating: 4 out of 5
following a purchase from 21/12/2021
The order was for a gift and although I haven't approved it, I've been told that the ham was very good
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