Customer reviews of JamónyPaletilla

Trust Attestation
8,6 /10
Overall rating: 8,6 out of 10
Based on 12 125 published reviews

Summary of reviews

JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.

Reviews 1, 2 and 4 stars

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F
Francisco V.
Rating: 1 out of 5
following a purchase from 02/12/2021
I made a complaint because it came out very tender. I still haven't received a response.
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Angel Joaquin R.
Rating: 4 out of 5
following a purchase from 17/11/2021
Satisfied with the speed of delivery and the quality of the ham
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Francisco B.
Rating: 4 out of 5
following a purchase from 02/12/2021
Very good... some points of excess salt... but very very good
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Agustín Guillermo H.
Rating: 1 out of 5
following a purchase from 30/11/2021
Disappointed.
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Iván L.
Rating: 2 out of 5
following a purchase from 02/12/2021
Very good service, fast shipping... but customer service was a bit average.
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Isa D.
Rating: 1 out of 5
following a purchase from 05/12/2021
The ham is very tender, I don't like it at all, it looks like meat.
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Juan Martin A.
Rating: 4 out of 5
following a purchase from 05/12/2021
ALL CORRECT +++++++
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Alberto P.
Rating: 1 out of 5
following a purchase from 26/11/2021
Terrible service, 17 days to receive ham, bad manners.
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Jose V.
Rating: 4 out of 5
following a purchase from 01/12/2021
Good
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Jose Manuel M.
Rating: 4 out of 5
following a purchase from 05/12/2021
Good taste, good salt point, good smell...
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Fernando C.
Rating: 1 out of 5
following a purchase from 05/12/2021
I have requested a return of the product. And I still have no news that they are paying attention to me. And this evaluation message does not give me much confidence.
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David M.
Rating: 1 out of 5
following a purchase from 23/11/2021
Never again!!!, the ham we bought was all fat. They do not respond to complaints and if you call they answer rudely and tell you to go to hell. Pray not to have any problems because they don't want to know anything....
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Daniel C.
Rating: 1 out of 5
following a purchase from 25/11/2021
very disappointed with the 5J Iberian ham shoulder bought during the Black Friday 2021 campaign. It does not have the expected flavor for the price it costs.
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Carlos G.
Rating: 4 out of 5
following a purchase from 29/11/2021
Everything very good
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Elva Lucia M.
Rating: 4 out of 5
following a purchase from 30/11/2021
Very good
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Jose Manuel H.
Rating: 1 out of 5
following a purchase from 28/11/2021
I AM NOT GOING TO PLACE ANY OTHER ORDER. THE SHOULDER WAS TOO DRY AND THE REST OF THE ASSORTMENT WAS NOT IBERIAN.
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Inma L.
Rating: 4 out of 5
following a purchase from 28/11/2021
Weight very tight within the range they offer
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Genis G.
Rating: 4 out of 5
following a purchase from 24/11/2021
The perfect shoulder, the flaw: the courier service. Nacex is one of the worst companies: they don't call when they can't find you at the address nor leave a note, you have to contact them when it should be the other way around, that they contact you. This is not the first time I have problems with them.
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Gabriel C.
Rating: 1 out of 5
following a purchase from 29/11/2021
Terrible!! Health Alert!!! They sent me the ham with worms over half a centimeter long, totally disgusting and unhealthy. I have been claiming a refund for 1 week and they are not providing any solution. I am going to report to Health and Consumer to prevent them from scamming anyone else.
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Pablo M.
Rating: 2 out of 5
following a purchase from 01/12/2021
So far average. Upon opening it, I was surprised by the large amount of fat it has and few dark veins of ham...
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Marcos A R.
Rating: 4 out of 5
following a purchase from 28/11/2021
Very good flavor
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Macarena G.
Rating: 4 out of 5
following a purchase from 28/11/2021
They delivered it in a well-sealed cardboard box, the piece well packaged, it is of good quality with a weight of 2.250kg. Although it has turned out salty. I will buy it again with an offer. The chorizo is good.
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Manuel H.
Rating: 4 out of 5
following a purchase from 28/11/2021
Everything perfect
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Comercio Y.
Rating: 2 out of 5
following a purchase from 27/11/2021
Can of oil all crushed and box lot too.
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Cristian Paúl A.
Rating: 1 out of 5
following a purchase from 29/11/2021
113 euros for a ham that was more fat than ham.
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José Luis P.
Rating: 2 out of 5
following a purchase from 30/11/2021
I ordered a pack with a deboned shoulder and they sent it whole, I am waiting for a response and for them to refund the extra amount paid.
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Alberto S.
Rating: 2 out of 5
following a purchase from 26/11/2021
I bought two shoulders, one very dry and the other with a lot of fat.
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Ignacio A.
Rating: 4 out of 5
following a purchase from 28/11/2021
Everything correct. No problems
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Juan Carlos M.
Rating: 2 out of 5
following a purchase from 28/11/2021
The shoulder arrived very hard and dry.
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Enrique N.
Rating: 1 out of 5
following a purchase from 26/11/2021
At least one batch came with the box damaged, and the chorizo was missing and the box of sweets was open, incomplete, and the sweets were broken.
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Uxio C.
Rating: 1 out of 5
following a purchase from 22/11/2021
The ham arrived a week later than stipulated. They sent me a message saying it had been shipped and it was not true. The ham itself is tasty but very little cured. I don't think I will order again.
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Eugenio C.
Rating: 1 out of 5
following a purchase from 19/11/2021
I already wrote them an email giving my opinion but I see they haven't seen it. The cheeses are perfect but the shoulder arrived and is totally uncured. Soft soft. The truth is I am somewhat disappointed.
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Frederic S.
Rating: 4 out of 5
following a purchase from 30/11/2021
It is a correct product for the price paid and the service is good.
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Luciana G.
Rating: 4 out of 5
following a purchase from 27/11/2021
Very good, both delivery time and products sent.
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Luis P.
Rating: 1 out of 5
following a purchase from 26/11/2021
the shoulder has gone bad at the edges
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Jose Juan G.
Rating: 2 out of 5
following a purchase from 01/12/2021
It took too long, and the ham has some mold spots inside between the meat and the fat, and in flavor, for being Iberian cebo it doesn't taste like that and is a bit salty for my taste.
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Pablo P.
Rating: 4 out of 5
following a purchase from 30/11/2021
They responded well to my complaints. Happy with the service
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Francisca R.
Rating: 2 out of 5
following a purchase from 01/12/2021
The shipping was very fast, but unfortunately the ham turned out very dry and salty, a shame because the price was good.
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Ferran R.
Rating: 4 out of 5
following a purchase from 26/11/2021
Serious and reliable business. This time the order took a little longer, but we are also in a period of high Christmas traffic
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Francisco P.
Rating: 4 out of 5
following a purchase from 26/11/2021
It meets expectations. Very tasty!!!
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