JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.
I have bought a lot and the last has been disappointing, but the worst has been the attention received and that they have not listened to me
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Response from JamónyPaletilla
Hello Ignacio,
We sincerely regret that your last experience did not meet your expectations. We appreciate your feedback and are committed to improving our service. Please do not hesitate to contact us directly to resolve any inconvenience.
Sincerely,
The JamónyPaletilla team.
C
Carlos L.
Rating: 5 out of 5
following a purchase from 29/12/2025
Simple website with a multitude of products and good price.
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Response from JamónyPaletilla
Dear Carlos,
Thank you very much for your 5-star rating and for your kind words about our website. We are glad to know that you found the simplicity and variety of products we offer. Your satisfaction is our priority and we hope to serve you again in the future.
Sincerely,
The JamónyPaletilla team
A
Alonso R.
Rating: 1 out of 5
following a purchase from 22/12/2025
It did not arrive on Christmas Eve and look, I warned the family without ham and it arrived on the 26th at 8 in the morning, they woke me up from bed, imagine how funny that was for me.
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Response from JamónyPaletilla
Hello Alonso,
We sincerely appreciate your comment and regret that your experience has not been as expected. We understand the importance of receiving your order on time and apologize for any inconvenience this may have caused. Your opinion is very valuable to us and we will take it into account to improve our service.
Thank you for your understanding.
Sincerely,
The Jamón y Paletilla team
E
Esther G.
Rating: 1 out of 5
following a purchase from 21/12/2025
I have bought on other occasions and it had never happened to me but this time I have to say that the shoulder is very salty and no one can eat it. I did not like it at all.
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Response from JamónyPaletilla
Hello Esther,
We sincerely regret that your experience with the shoulder has not been as expected. At Jamón y Paletilla we strive to offer products of the highest quality, and your opinion is very valuable to us. We appreciate your comments and will be happy to review it to ensure that this type of situation does not happen again. Please do not hesitate to contact us to resolve your inconvenience.
Thank you for your trust.
Sincerely,
The Jamón y Paletilla team
J
Jose C.
Rating: 1 out of 5
following a purchase from 25/12/2025
It does not correspond to the advertised product.
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Response from JamónyPaletilla
Hello José,
We regret that your experience was not as expected. We appreciate your feedback and would like to better understand your situation to assist you. Please do not hesitate to contact us directly. Your satisfaction is very important to us.
Sincerely,
The JamónyPaletilla team.
V
Veronica O.
Rating: 1 out of 5
following a purchase from 22/12/2025
Fatal, the shoulder was very salty and no one gives you a response after a thousand calls, emails sent
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Response from JamónyPaletilla
Hello Veronica,
We sincerely regret that your experience was not satisfactory. We appreciate your feedback about the shoulder and your difficulty in communicating with us. We strive to improve and serve our customers in the best possible way. Please do not hesitate to contact us directly to resolve your situation.
Sincerely,
The JamónyPaletilla team.
O
Oscar M.
Rating: 5 out of 5
following a purchase from 22/12/2025
Everything perfect
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Response from JamónyPaletilla
Dear Oscar,
We sincerely thank you for your comment. We are glad to know that your experience at JamónyPaletilla has been perfect. Your satisfaction is our priority and we hope to see you again soon.
Best regards,
The JamónyPaletilla team
I
Isabel D.
Rating: 1 out of 5
following a purchase from 25/11/2025
The ham was too dry, so much that there are parts that are impossible to cut
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Response from JamónyPaletilla
Hello Isabel,
We are very sorry that your experience with our ham was not satisfactory. Your opinion is very valuable to us and we take it into account to improve the quality of our products. If you wish, please do not hesitate to contact us to offer you a solution. We appreciate your understanding and hope to serve you better in the future.
Sincerely,
The JamónyPaletilla team
M
Montse M.
Rating: 1 out of 5
following a purchase from 01/12/2025
I expect a refund, the ham is inedible and uncuttable
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Response from JamónyPaletilla
Hello Montse,
We sincerely regret that your experience with our ham was not satisfactory. Your opinion is very important to us and we are here to help you. Please contact us directly to resolve your situation and ensure your satisfaction. We appreciate your understanding and hope to regain your trust.
Sincerely,
The JamónyPaletilla team
J
Jesus P.
Rating: 1 out of 5
following a purchase from 27/11/2025
I bought a cheese and a shoulder. The cheese was very good but the shoulder was dry, fibrous, and salty.
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Rafael G.
Rating: 5 out of 5
following a purchase from 10/12/2025
Very good and well-cured shoulder, spectacular!!! I will buy again.
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Response from JamónyPaletilla
Hello Rafael!
Thank you very much for your incredible review. We are glad to know that you enjoyed our shoulder and that you will come back to buy from us. We look forward to seeing you soon!
Regards,
The JamónyPaletilla team.
J
Javier M.
Rating: 5 out of 5
following a purchase from 17/12/2025
If we talk about the ham, so far spectacular, both in flavor and curing. Excellent piece.
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Response from JamónyPaletilla
Dear Javier, we sincerely thank you for your very positive comment about our ham. We are glad to know that you enjoyed its flavor and curing. We hope to continue exceeding your expectations in future purchases.
S
Sergio R.
Rating: 1 out of 5
following a purchase from 21/12/2025
Completely dry shoulder, nothing like the quality expected from a product at this price
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Response from JamónyPaletilla
Hello Sergio,
We sincerely regret that the shoulder did not meet your expectations. At JamónyPaletilla, we strive to offer products of the highest quality and your experience is very valuable to us. We appreciate your feedback and would like to propose a solution so that you can enjoy the quality you deserve.
Sincerely,
The JamónyPaletilla team
D
David P.
Rating: 1 out of 5
following a purchase from 01/12/2025
I paid extra for the shoulder to be between 4.5 to 5 Kg and I received a shoulder of 4.1 Kg
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Response from JamónyPaletilla
Hello David,
We appreciate your feedback and regret that the shoulder received did not meet your expectations. Your satisfaction is very important to us and we will take your observation into account to improve our services. If you wish to discuss this matter further, please do not hesitate to contact us directly.
Sincerely,
The JamónyPaletilla team
M
Maria Luisa D.
Rating: 5 out of 5
following a purchase from 10/12/2025
Our order arrived on time, the shoulder was great!!
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Response from JamónyPaletilla
Hello Maria Luisa!
Thank you very much for your kind comment and for rating our service with a 5/5. We are glad to know that your order arrived on time and that the shoulder was to your liking. We hope to see you again at JamónyPaletilla.
Best regards!
M
Mario S.
Rating: 5 out of 5
following a purchase from 02/12/2025
Everything correct and this is not the first time
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Response from JamónyPaletilla
Dear Mario,
We sincerely thank you for your comment and for trusting JamónyPaletilla once again. We are glad to know that your experience has been correct and that you continue to choose us. We hope to continue exceeding your expectations in future occasions. See you soon!
Sincerely,
The JamónyPaletilla team.
R
Raul G.
Rating: 1 out of 5
following a purchase from 04/12/2025
It was labeled under black label although it did not have it and the shoulder was not as advertised, it lacked time, I received a label that would reach green scraping, I was quite disappointed
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Response from JamónyPaletilla
Hello Raul,
We sincerely regret that your experience with JamónyPaletilla was not as expected. We value your opinion and are committed to offering products of the highest quality. We will review your case to understand what happened and improve our service. We appreciate your trust and hope to reconcile your impression in the future.
Sincerely,
The JamónyPaletilla team
T
Tony M.
Rating: 5 out of 5
following a purchase from 21/12/2025
Very good product, I will continue buying from you
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Response from JamónyPaletilla
Hello Tony!
Thank you very much for your rating and for trusting us. We are glad to know that you are satisfied with our products. We look forward to seeing you again at JamónyPaletilla!
Best regards,
The JamónyPaletilla team
M
Maria Dolores C.
Rating: 1 out of 5
following a purchase from 14/12/2025
I made the purchase on 14/12, I could not contact the company until 23/12 because the ham did not arrive. It arrived on 24 just in time for dinner but the quality was not adequate, tasteless and odorless. I have requested a refund, we could not eat it, and they have not responded to me. Everything is wrong
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Response from JamónyPaletilla
Hello Maria Dolores,
We sincerely regret that your experience was not as expected. Your satisfaction is very important to us. We would like to resolve this situation and attend to your refund request as soon as possible. Please contact us through our email or phone number, and we will be happy to assist you.
We appreciate your understanding.
Sincerely,
The JamónyPaletilla team
M
María Luisa B.
Rating: 5 out of 5
following a purchase from 16/12/2025
Everything perfect, fast shipping, well packaged, and the best the exquisiteness of the product, very good, at its curing point, an unbeatable flavor, a pleasure for the palate. Thanks to the team Happy New Year
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Response from JamónyPaletilla
Dear María Luisa,
We sincerely thank you for your kind review and your very positive words about our product. We are pleased to know that the shipping and packaging met your expectations and that you enjoyed the exquisiteness of our ham. Your satisfaction is our greatest reward. We wish you a Happy New Year full of good flavors.
Sincerely,
The JamónyPaletilla team
J
Jesus G.
Rating: 5 out of 5
following a purchase from 22/12/2025
JamónyPaletilla has treated us phenomenally. Transport 10/10 at Christmas. Shoulder scandalously good. Close, correct, and resolved treatment. No objections. Thank you very much!!!!
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Response from JamónyPaletilla
Dear Jesús, we sincerely appreciate your very positive comment about JamónyPaletilla. We are glad to know that you enjoyed our transport and the quality of our shoulders. Your satisfaction is our priority and we are here to serve you at any time. Thank you very much!
J
Jose M.
Rating: 1 out of 5
following a purchase from 18/12/2025
It is not of the quality they said.
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Response from JamónyPaletilla
Hello Jose,
We sincerely appreciate your opinion. We regret that the quality of our products did not meet your expectations. At "JamónyPaletilla", we strive to offer the best and your feedback is essential for improvement. We invite you to contact us directly to resolve any concerns and ensure your satisfaction.
Sincerely,
The JamónyPaletilla team
I
Indalecio B.
Rating: 5 out of 5
following a purchase from 22/12/2025
Fast service and very good product
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Response from JamónyPaletilla
Hello Indalecio!
Thank you very much for your excellent rating and for sharing your experience. We are glad to know that our service and products have been to your liking. We hope to see you again at JamónyPaletilla.
Best regards!
S
Santiago G.
Rating: 5 out of 5
following a purchase from 18/12/2025
Received on time. Very satisfied with the quality of the product: perfect curing, great aroma, and excellent flavor.
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Response from JamónyPaletilla
Dear Santiago,
Thank you very much for your excellent review! We are glad to know that you received your order on time and that you are satisfied with the quality of our ham. We appreciate your support and hope to see you again soon.
Best regards,
The JamónyPaletilla team.
C
Cristobal O.
Rating: 5 out of 5
following a purchase from 21/12/2025
Very good service, the delivery arrived on time, I recommend it.
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Response from JamónyPaletilla
Dear Cristobal,
We sincerely thank you for your kind comment and for recommending our site "JamónyPaletilla". We are glad to know that you were satisfied with our service and the punctuality of the delivery. We hope to serve you again soon!
J
Javier M.
Rating: 5 out of 5
following a purchase from 21/12/2025
Everything perfect
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Response from JamónyPaletilla
Dear Javier,
We sincerely thank you for your very positive comment about "JamónyPaletilla". We are glad to know that your experience has been perfect. We hope to serve you again in the future.
Sincerely,
The JamónyPaletilla team
E
Enrique F.
Rating: 5 out of 5
following a purchase from 17/11/2025
I have been your customer for a long time and I have always been satisfied with my orders and your service. Keep it up and I will continue to be a loyal customer.
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Response from JamónyPaletilla
Dear Enrique,
We sincerely thank you for your kind comment and for being a loyal customer of JamónyPaletilla. We are glad to know that you have always been satisfied with our products and services. We will continue to work diligently to maintain your trust. We hope to see you again soon!
Sincerely,
The JamónyPaletilla team
S
Silvia D.
Rating: 5 out of 5
following a purchase from 20/12/2025
super fast delivery and delicious food
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Response from JamónyPaletilla
Dear Silvia,
We sincerely thank you for your excellent rating and for sharing your experience with us. We are glad to know that the delivery was super fast and that our food has been to your liking. We hope to serve you again very soon.
Thank you for choosing JamónyPaletilla!
Sincerely,
The JamónyPaletilla team
J
José María M.
Rating: 1 out of 5
following a purchase from 27/11/2025
Weight lower than offered. Very salty, I will not eat it. Very hard, in short, for being the first time, it has gone very badly. And lastly, it took more than three weeks to arrive. Regards
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Response from JamónyPaletilla
Hello José María,
We regret that your experience was not satisfactory. We appreciate your feedback as it helps us improve. We would like to know more about your order to resolve it. We hope to have the opportunity to serve you better in the future.
Best regards,
The JamónyPaletilla team
J
Juan L.
Rating: 2 out of 5
following a purchase from 21/12/2025
It weighed less than indicated and has a chewy texture. The truth is that I was quite disappointed. I had bought one previously and it had turned out good, that's why I repeated.
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Roberto M.
Rating: 2 out of 5
following a purchase from 21/12/2025
It turned out a bit hard
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Response from JamónyPaletilla
Hello Roberto!
We appreciate your feedback and regret that you had an unsatisfactory experience. At "JamónyPaletilla", we strive to offer products of the highest quality. Your comment is valuable and will help us improve. Please do not hesitate to contact us for any concerns; we are here to help you.
Sincerely,
The JamónyPaletilla team
C
Cristina R.
Rating: 5 out of 5
following a purchase from 29/11/2025
As always, fast service and the product is excellent
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Response from JamónyPaletilla
Hello Cristina! Thank you very much for your comment and for the excellent rating. We are glad to know that you are satisfied with our service and our products. We hope to see you soon at JamónyPaletilla!
J
Juan T.
Rating: 5 out of 5
following a purchase from 14/11/2025
I BOUGHT A HAM AND A LOMO SANCHEZ ROMERO CARVAJAL AT THE BEGINNING OF NOVEMBER AND ONLY THE HAM ARRIVED IN DECEMBER. I CALLED AND THEY TOLD ME IT WAS OUT OF STOCK. THEY LEFT US HANGING EVEN THOUGH THEY REFUNDED OUR MONEY. WHEN WE BOUGHT IT, THERE WAS STOCK BUT WHEN SENDING IT IN MID-DECEMBER, THERE WAS NONE. THEY SHOULD TAKE CARE OF THESE DETAILS.
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Response from JamónyPaletilla
Dear Juan,
We sincerely appreciate your comment and regret the inconveniences you have experienced with your order. Your satisfaction is very important to us, and we take your observations into account to improve our service. We are glad to know that you received the refund, but we understand that the lack of communication on this occasion was not adequate. We will work to ensure that situations like this do not happen again in the future. Thank you for your understanding and we hope to serve you better on your next purchase.
Sincerely,
The JamónyPaletilla team
A
Agustin C.
Rating: 5 out of 5
following a purchase from 16/11/2025
Good product. Fast shipping.
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Response from JamónyPaletilla
Dear Agustin,
We sincerely thank you for your comment and your 5/5 rating. We are glad to know that you are satisfied with our product and that the shipping was fast. Your satisfaction is our priority and we hope to serve you again in the future.
Sincerely,
The JamónyPaletilla team
J
José B.
Rating: 5 out of 5
following a purchase from 29/11/2025
Good attention and service. Very professional. The ham is top quality
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Response from JamónyPaletilla
Dear José, we sincerely thank you for your excellent rating. We are glad to know that you have enjoyed our service and the quality of our ham. Your satisfaction is our priority and we hope to serve you again soon at "JamónyPaletilla."
J
Joan M.
Rating: 5 out of 5
following a purchase from 18/12/2025
Good products and very fast shipping
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Response from JamónyPaletilla
Dear Joan, we sincerely thank you for your 5-star rating. We are glad to know that you are satisfied with our products and the speed of shipping. We hope to serve you again soon at JamónyPaletilla.
M
Mireia C.
Rating: 5 out of 5
following a purchase from 21/12/2025
10 out of 10, excellent, and it even arrived ahead of time, super fast shipping!!!
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Response from JamónyPaletilla
Dear Mireia, we greatly appreciate your very positive comment. We are glad to know that you are satisfied with the quality of our products and the speed of shipping. We hope to see you again at JamónyPaletilla. Best regards!
M
Maribel D.
Rating: 5 out of 5
following a purchase from 22/11/2025
Very good product. I will definitely repeat
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Response from JamónyPaletilla
Thank you very much, Maribel! We are glad to know that you have enjoyed our product. We will be happy to see you again at "JamónyPaletilla." See you soon!
P
Pilar M.
Rating: 5 out of 5
following a purchase from 19/11/2025
A very good ham and 100% recommendable. We will definitely repeat.
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Response from JamónyPaletilla
Dear Pilar,
We sincerely thank you for your wonderful comment about JamónyPaletilla. We are glad to know that you have enjoyed our ham and we hope to see you again very soon. Until next time!
F
Fidel D.
Rating: 5 out of 5
following a purchase from 24/11/2025
Very good
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Response from JamónyPaletilla
Dear Fidel, we sincerely thank you for your excellent rating. We are glad to know that you have had a good experience on our site "JamónyPaletilla." Your opinion is very valuable to us and motivates us to keep improving.
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