Customer reviews of JamónyPaletilla

It's good but it can be improved.

This second shoulder is not as good as the previous one although it is the same...

It's hard for my taste but since it's a transition to one that is 100% Iberian and acorn-fed, I will settle for it.

The quality of the product is not as expected. The delivery was also slow, as they didn't have stock. On the other hand, customer service was a 10

Fast shipping, but product in bad condition

Perfect shipping, product expired...

Everything perfect

Very good. A little salty.

Good, maybe a bit hard, but quite good.

Although tasty, the shoulder has an excess of fat.

Shipped on time and excellent product.

Good,

Very good

Product matches what was offered.

Everything is fine, received quickly and the ham is good.

It arrived after I had to make a complaint on PayPal, they didn't resolve anything over the phone nor did they respond to emails. Total disappointment.

Good price quality.

In general good but two of the products were of lower weight than announced. Despite offering a refund for the weight difference, this is not enough since being a smaller product, it is also drier and less tasty. The ordered ham is fine, but it has a lot of fat. I would have returned it in the store, to be honest. Having ordered it online I can't.

The shoulder is a little salty and weighs 4.1Kg not what is stated on the shoulder 4.66KG. Keep this in mind for future customers.

Everything perfect

I don't give zero (0) because they don't have a zero. The ordering and delivery service was good. The product, the ham, was very tough and I had to cook it in pieces in a pressure cooker. I don't give zero (0) because they don't have zero. The ordering and delivery service was good. The product, the ham, was very tough and I had to cook it in pieces in a pressure cooker. Never again!

The product was not the same quality as I bought before

Very good product

Very good

It's quite tasty.

Good taste but too fatty

Good flavor, not salty, prompt delivery.

Terrible, they sent me another product and didn't pay any attention to me

I ordered a grand reserve black gold shoulder and they brought me totally raw meat and uncured.. it can't be eaten. It's a shame that they serve products that are not cured for consumption. I am very disappointed with the service

good

Very cured ham but very good.

It's very good, but the cut is very thin, and it doesn't weigh a kilo.

In my case, everything is correct. I will buy again.

Very good experience with the purchase at JamonyPaletilla, great product offer and very clear website. I was able to buy products that are impossible to access where I live and they came properly packaged and without damage. However, there is one point that could be improved and that is the distribution company. In this case, it was through NACEX and I haven't had very good experiences, at least in Lugo where I placed the order. The thing is that the distributor arrived at my address with the package on Wednesday, April 5 (a day before the Holy Week holidays) and rang the bell around 5:00 PM or so, without response, because at that moment I was in the garage and was not expecting the package (I did not receive any prior notice from NACEX or a phone call as other companies do). NACEX's delivery service includes a second delivery attempt, however this was made one minute after the first, which makes no sense (only a 30-minute difference would have been sufficient in this case, although normally it should be a few hours or the next day). In any case, at the end of that day I entered JamonyPaletilla to check the package tracking and saw that they had tried to deliver it and that since there was no response, they took the package to the NACEX office, after notifying the customer of the fact. In this case, I was not informed of anything, there was no phone call from the delivery person nor a notice in the mailbox of failed delivery. I found out when on Wednesday at 7:30 PM I checked the package tracking on the NACEX website. By that time, I no longer had time to go pick it up at the NACEX office (which also only has one in Lugo and is on the outskirts, in the industrial park). Being the day before the Holy Week holiday and since NACEX does not open on Saturdays, I had to wait until Monday, April 10 to pick up the package. In summary, I would like them to give the option to use other courier services. Even if they are more expensive, I prefer to pay a little more because other companies have better communication with the customer, better information on package tracking, and also offer the possibility to pick up the package at a nearby parcel, very useful in case you cannot be home at the time of receiving the package.

I am very happy with the second product, thank you.

Very good.

Wrong wine, the package included two sausages that were not egg

I have bought boneless hams several times at jamónypaletilla, I have been very satisfied and of course when the one I have runs out I will buy another.

The shoulder is dry and salty, it shouldn't be for sale.

very good product. disastrous delivery