Customer reviews of JamónyPaletilla

Trust Attestation
8,6 /10
Overall rating: 8,6 out of 10
Based on 12 125 published reviews

Summary of reviews

JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.

Reviews 1, 3 and 5 stars

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C
Carlos M.
Rating: 5 out of 5
following a purchase from 20/01/2026
Perfect first order. For sure, I will return!
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Response from JamónyPaletilla
Dear Carlos,

We sincerely thank you for your comment and for your excellent rating. We are glad to know that your first experience with us has been perfect. We will be happy to welcome you again at JamónyPaletilla. See you soon!

Sincerely,
The JamónyPaletilla team
A
Angel B.
Rating: 5 out of 5
following a purchase from 10/01/2026
very good product
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Response from JamónyPaletilla
Dear Angel, we sincerely thank you for your excellent rating and for your kind words about our product. We are pleased to know that you are satisfied with your experience at JamónyPaletilla. We hope to see you again soon.
J
Josep G.
Rating: 5 out of 5
following a purchase from 07/01/2026
VERY GOOD QUALITY, GOOD QUALITY-PRICE RATIO.
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Response from JamónyPaletilla
Dear Josep, we sincerely thank you for your 5-star rating. We are pleased to know that you found high quality in our products and a good quality-price ratio. Your satisfaction is our priority, and we hope to continue serving you in the future.
A
Antonio M.
Rating: 1 out of 5
following a purchase from 21/01/2026
The order of chicharrones I placed arrived empty and with the product crushed and beaten.
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Jose S.
Rating: 5 out of 5
following a purchase from 20/01/2026
yes, but the package arrived broken
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Response from JamónyPaletilla
Dear José,

Thank you very much for your valuable 5-star rating. We deeply regret that the package arrived broken and we apologize for any inconvenience this may have caused you. Your satisfaction is very important to us, and we would like to resolve this situation. Please do not hesitate to contact our customer service so we can assist you.

Sincerely,
The JamónyPaletilla team
P
Patxi G.
Rating: 5 out of 5
following a purchase from 09/01/2026
Very good quality.
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Response from JamónyPaletilla
Dear Patxi,

We sincerely thank you for your comment and for giving us the maximum rating of 5/5. We are glad to know that you are satisfied with the quality of our products. Your opinion is very valuable to us and motivates us to continue offering the best.

Sincerely,
The JamónyPaletilla team
O
Oscar F.
Rating: 5 out of 5
following a purchase from 21/01/2026
Good attention and punctual in delivery. I will repeat!
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Response from JamónyPaletilla
Thank you very much, Oscar! We are glad to know that you are satisfied with our attention and punctuality in delivery. We will be happy to serve you again at JamónyPaletilla. See you soon!
F
Francisco B.
Rating: 5 out of 5
following a purchase from 06/01/2026
Excellent quality
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Response from JamónyPaletilla
Dear Francisco,

We sincerely thank you for your excellent rating and for sharing your opinion about the quality of our products. We are pleased to know that you have had a positive experience with JamónyPaletilla. We are committed to always offering the best to our customers.

We hope to see you again soon!

Sincerely,
The JamónyPaletilla team
J
Joaquin P.
Rating: 5 out of 5
following a purchase from 07/01/2026
Great
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Response from JamónyPaletilla
Thank you very much, Joaquin! We are glad to know that you enjoyed your experience at JamónyPaletilla. Your satisfaction is our priority. We hope to see you again soon!
J
Jose Ignacio F.
Rating: 5 out of 5
following a purchase from 09/01/2026
Very good quality.
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Response from JamónyPaletilla
Dear José Ignacio,

We sincerely appreciate your feedback and are glad to know that you are satisfied with the quality of our products at JamónyPaletilla. Your opinion is very valuable to us and motivates us to continue offering the best. We hope to see you again soon!
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Neus S.
Rating: 5 out of 5
following a purchase from 09/01/2026
Excellent product, received on time. I am very loyal to you and will continue buying your products.
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Response from JamónyPaletilla
Dear Neus,

We sincerely thank you for your excellent feedback and for your loyalty to JamónyPaletilla. We are glad to know that our product and service met your expectations. We hope to continue assisting you in your future purchases.
J
Javier María V.
Rating: 5 out of 5
following a purchase from 19/01/2026
Everything is correct
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Response from JamónyPaletilla
Dear Javier María,

We sincerely thank you for your 5/5 rating and for taking the time to share your experience. We are glad to know that everything has been correct and we hope to see you again soon at JamónyPaletilla.

Sincerely,
The JamónyPaletilla team.
S
Sergio B.
Rating: 5 out of 5
following a purchase from 08/01/2026
I still have to taste the recently arrived hams, but they look good, one maybe a bit fattier but so far I have found products of good overall quality.
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Response from JamónyPaletilla
Dear Sergio, we sincerely thank you for your feedback and for sharing your experience with us. We are glad to know that the products have met your expectations so far. We hope you enjoy the newly arrived hams and that they become your new favorite. Best regards!
F
Francisco C.
Rating: 5 out of 5
following a purchase from 20/01/2026
Everything is great
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Response from JamónyPaletilla
Hello Francisco!

Thank you very much for your review and for giving a 5/5 rating to JamónyPaletilla. We are glad to know that everything has been great for you. Your satisfaction is our priority, we hope to see you again soon!

Best regards,
The JamónyPaletilla team.
M
Maria Luisa R.
Rating: 5 out of 5
following a purchase from 07/01/2026
The ham is very good, very well packaged
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Response from JamónyPaletilla
Dear Maria Luisa, we sincerely thank you for your kind comment and for giving us a 5/5 rating. We are glad to know that you enjoyed our ham and that the packaging was to your liking. We hope to serve you again soon!
J
Jose Manuel P.
Rating: 5 out of 5
following a purchase from 19/01/2026
Correct
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Response from JamónyPaletilla
Dear Jose Manuel,

We sincerely thank you for your 5/5 rating and for taking the time to share your opinion. We are glad to know that you had a correct experience with us at JamónyPaletilla. If you have any additional suggestions or comments, please do not hesitate to let us know.

We hope to see you again soon!

Sincerely,
The JamónyPaletilla team.
E
Eduardo D.
Rating: 5 out of 5
following a purchase from 09/01/2026
The product is very good, as it should be.
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Response from JamónyPaletilla
Dear Eduardo,

We sincerely thank you for your comment and for the 5/5 rating. We are glad to know that you liked our product and that it met your expectations. Your satisfaction is our priority.

Sincerely,
The JamónyPaletilla team.
F
Fram R.
Rating: 1 out of 5
following a purchase from 16/01/2026
The term in which this ham was presented was "BRUTAL OFFER". In my philological understanding, a brutal offer is something excellent that is half price or less. Hence the adjective "brutal". This purchase has been a disappointment for me. After smelling and tasting it, neither my brother nor I have touched it again. It smells rancid, tastes rancid, is dry, and does not captivate even visually. I am trying to contact the company but to date, they have ignored my two emails. I would like them to exchange it for another of better quality and pay the difference. But for now, no response. 110 € that my dog is going to eat.
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Esther B.
Rating: 5 out of 5
following a purchase from 16/01/2026
It's very good
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Response from JamónyPaletilla
Dear Esther,

We sincerely appreciate your feedback and are glad to know that you have enjoyed our products. Your satisfaction is our greatest reward. We hope to have your visit again soon!
C
Christian H.
Rating: 1 out of 5
following a purchase from 09/01/2026
The ham is advertised as 50% Iberian acorn and it is not at all. It is a basic serrano ham and saltier than a piece of cod.
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Nuria B.
Rating: 1 out of 5
following a purchase from 15/01/2026
It arrived on time but we opened the shoulder and it was all fat, we couldn't get even one plate of ham in good condition. I have tried to contact by phone and there has been no response, I have written to customer service and I am still waiting. The truth is that I am very dissatisfied despite being recommended the site and having made more orders and there had never been a problem.
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Guillermo C.
Rating: 5 out of 5
following a purchase from 16/01/2026
This time everything went perfectly, the ham.. Wonderful.. At its curing point.
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Response from JamónyPaletilla
Dear Guillermo,

We deeply appreciate your excellent rating and your kind words about our ham. We are glad to know that you enjoyed your experience and that the product met your expectations. We hope to serve you again very soon.
J
Joaquin Jose M.
Rating: 3 out of 5
following a purchase from 16/01/2026
For it to be of the category it should be tasty and with few veins
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Response from JamónyPaletilla
Dear Joaquín José,

We sincerely appreciate your comment and your evaluation. We are glad that you found our product tasty, although we regret that it did not fully meet your expectations. We take your observation about the veins into account to improve the quality of our hams and shoulders. We hope to offer you an even more satisfying experience on your next visit.

Sincerely,
The Jamón y Paletilla team
M
Mónica L.
Rating: 1 out of 5
following a purchase from 17/01/2026
I will talk to you by phone but this order has not been good at all.
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Jordi R.
Rating: 1 out of 5
following a purchase from 09/01/2026
Good morning, I don't know why they ask for customer opinion, if I have been trying to contact you for a week, indicating that the quality of the product you sent me does not correspond to its description. If you are so concerned about your customers' opinions, at least dedicate some of your time to respond.
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Lothar R.
Rating: 5 out of 5
following a purchase from 15/01/2026
Thank you very much for the quick processing of our order and the fast delivery to Germany/Berlin. We tasted the ham that very evening and were won over by its good taste and the consistency of the meat.
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Jose Antonio G.
Rating: 1 out of 5
following a purchase from 06/01/2026
It is not the first time you send a product that looks dry, it is noticeable that it is past its date.
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Jose V.
Rating: 5 out of 5
following a purchase from 15/01/2026
Everything is correct
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Response from JamónyPaletilla
Hello Jose!

Thank you very much for your feedback and for your kind words. We are glad to know that everything has been to your liking. We hope to see you again at JamónyPaletilla.

Best regards,
The JamónyPaletilla team.
I
Ignacio C.
Rating: 5 out of 5
following a purchase from 14/01/2026
As always excellent
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Response from JamónyPaletilla
Dear Ignacio,

We sincerely thank you for your magnificent comment and your 5/5 rating. We are glad to know that you always find the excellence you seek at JamónyPaletilla. Your satisfaction is our priority and we hope to continue exceeding your expectations in the future.

Sincerely,
The JamónyPaletilla team.
J
Jose Antonio R.
Rating: 5 out of 5
following a purchase from 14/01/2026
CORRECT QUALITY-PRICE
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Response from JamónyPaletilla
Dear José Antonio,

We sincerely appreciate your feedback and your comment on the quality-price of our site "JamónyPaletilla". We are pleased to know that you are satisfied, and we are here to continue offering products of the best quality. We hope to see you again soon!
B
Bernadette D.
Rating: 5 out of 5
following a purchase from 14/01/2026
thank you, perfect shipment
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Response from JamónyPaletilla
Dear Bernadette,

We sincerely appreciate your wonderful comment and your 5/5 rating. We are glad to know that your shipment was perfect and we hope to serve you again in the future.

Sincerely,
The JamónyPaletilla team
F
Francisco Jesús F.
Rating: 1 out of 5
following a purchase from 06/01/2026
I received an envelope in poor condition. I have tried to contact you by phone and by email, and I have not received a response.
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Vanessa D.
Rating: 5 out of 5
following a purchase from 07/01/2026
We have been loyal customers for many years and we wouldn't change them for any other supplier. Everything is of excellent quality and the service is exceptional
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Response from JamónyPaletilla
Dear Vanessa,

Thank you very much for your loyalty and for sharing your experience with us! We are glad to know that you value the quality of our products and the service we offer. We will continue to strive to maintain your trust.

Best regards,
The JamónyPaletilla team
M
Mariano A.
Rating: 5 out of 5
following a purchase from 08/01/2026
Excellent ham
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Response from JamónyPaletilla
Dear Mariano,

We sincerely appreciate your excellent rating. We are glad to know that you enjoyed our ham and we hope to serve you again in the future. Best regards!
J
Jose C.
Rating: 5 out of 5
following a purchase from 07/01/2026
Everything fast and perfect
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Response from JamónyPaletilla
Dear Jose,

We sincerely appreciate your very positive comment. We are glad to know that your experience at JamónyPaletilla was fast and perfect. Your satisfaction is our top priority and motivates us to continue offering quality service. We hope to see you again soon.

Best regards,
The JamónyPaletilla team
C
Carlos A.
Rating: 5 out of 5
following a purchase from 07/01/2026
Everything correct, material received as offered.
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Response from JamónyPaletilla
Hello Carlos!

Thank you very much for your rating and for sharing your experience with us. We are glad to know that you are satisfied with the material received. We are here to help you with whatever you need. We hope to see you again at JamónyPaletilla!

Best regards,
The JamónyPaletilla team
A
Alain M.
Rating: 5 out of 5
following a purchase from 06/01/2026
super quality of products
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Ani C.
Rating: 5 out of 5
following a purchase from 14/01/2026
THE QUALITY OF THE PRODUCTS IS EXTRAORDINARY AS WELL AS THE HUMAN TEAM. FOR ME, THEY ARE A 10
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Response from JamónyPaletilla
Dear Ani,

We sincerely appreciate your wonderful rating and your kind words. We are pleased to know that you are satisfied with both the quality of our products and the service of our team. We hope to serve you again soon!
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Iuliana S.
Rating: 5 out of 5
following a purchase from 05/01/2026
Very good
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Response from JamónyPaletilla
Dear Iuliana,

We sincerely appreciate your very positive rating. We are glad to know that you had an excellent experience at JamónyPaletilla. We hope to welcome you back soon!
F
Fernando P.
Rating: 1 out of 5
following a purchase from 09/01/2026
I ordered 5 hams. They sent me poorly cured hams, with soft and inedible meat. I requested a return, they asked for photos, which I sent. I have been waiting for a response for 48 hours.
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