Customer reviews of JamónyPaletilla

I placed the order on August 5 and did not receive it until the 20th and without the surprise gift, maybe the SURPRISE is not receiving it. I have claimed several times and as indicated with this experience, I don't think I will buy again. They do not fulfill what was offered, the ham FROM THE MOUNTAIN.

I have not received the order confirmed a week ago.

The shoulder is a bit salty and has no fat and is dry.

More well-salted than usual.

The ham arrived 12 days after the purchase, oozing fat everywhere in the middle of August, even the box was oozing fat. Regular taste. Sliced well. Not recommended at all.

The quality leaves much to be desired, I bought 50% Iberian and the truth is that it has nothing Iberian about it, one of the worst I have tried, plus it took a long time to arrive.

Too cured and when I received the order it was over 40 degrees Celsius, apart from having been at the agency Saturday and Sunday in the middle of a heatwave. I don't think I will ever buy from you again.

I could say it is a scam of ham, I cut more than 2.5 kilos of fat without reaching the ham, I could say that I got 8-10 plates of ham at most, it is a shame to pay €180 for a ham in these conditions, I have photos and videos cutting the ham to file a complaint if they do not give me a solution!! A true shame!

They took a long time to deliver and the product did not have the black label, as requested. Regards.

Satisfied.

They took 9 days to send the order, without any explanation.

The ham and cheese were warm upon arriving at my home. We need to change the carrier and send by Chronofresh

It is of very low quality, besides delivering a ham that is not what they mention, be careful.

This time the ham is quite salty. The previous one was much better and was from the same brand.

The ham is tasty but the shipping was extremely delayed.

I requested that it not be cured and this one is overcured, so it will be the last time I buy from you.

I spoke with you, as in the previous shipment the package had been tampered with, and you told me you were going to send me 3 envelopes that were missing. My phone is 626802979 and my email is [email protected].

HAM WITHOUT MORE.

It's a little salty but not bad.

I made an order and they made a mistake with the chosen product. After waiting for the return and the new delivery, I received half of the product specified in the invoice. I have sent two emails without response and contacting by phone is impossible. Regrettable.

For my taste, it's very dry and a bit small in weight.

Hello, we have bought several times and it has always been correct. But in this last order, the merchandise received cannot possibly resemble what was requested.. I ask you to take note for future orders to other customers, in order not to disappoint more end users.. I hope you have not lowered the quality of your products.. Best regards, Aitziber.

Hello, the last shipment was not good. The fat content was too high. The shipment was composed of 50% meat and 50% fat.

My satisfaction has a but, this ham would be perfect if it had a little less salt, it wouldn't be bad to announce that this ham is low in salt, so the buyer knows what they are purchasing.

This is the third order I have made and this one is very bad. I bought a black leg shoulder and in proportion it turned out to be more expensive than buying loose packs. Last time I buy here.

We have been consuming your products for years and the overall satisfaction is very good. The previous ham from the Montesano brand was of high quality, but this last shoulder from the same brand has the smell and taste of pork, not typical of 100% Iberian acorn, although we are consuming it.

The delivery has been terrible, I haven't tried the product yet.

The shipping time was a disaster, between when I bought it and when it arrived at my house with a prior complaint email about the wait, I don't remember exactly but at least 10 days, although it was probably two weeks, unacceptable. The ham is fine, acceptable and what is more or less available for this price almost everywhere.

Somewhat fresh ham for consumption.

I bought a ham from you and it did not meet the characteristics I requested at all, I will not buy from you again, you have disappointed me.

I made two orders of the same product in the last months, Iberian acorn ham boneless, the first was great, a very good product but the second was nothing like it and I let the seller know who limited himself to replying that the product is the same but that sometimes this happens and it does not turn out well. So now I don't want to risk it again and it's a shame because as I have already mentioned, the first one they sent me was delicious.

This last shoulder that we started a few days ago has nothing to do with the previous one Semba serrano ham.

Excessively cured and dry ham.

The quality of the lean meat is GOOD... REGULAR the weight 8.220 Kg. (according to the label) that is a little less than the minimum weight offered. BAD the fat proportion is extremely high.

It is laughable how small the shoulder is, it doesn't even weigh 3 kilos.

There is no way to track the order and they took more than five business days, as well as calling them and they don't answer the phone.

The ham is not Iberian from acorn. No hams that are not Iberian enter my house and this one does not measure up. It is a normal serrano ham, nothing more.

Good ham, oily, good reddish color, very mild and not intense flavor and smell, very similar to the hams from Guijuelo. Recommendable.

I ordered 6 items and have only received 4. I have claimed and have not received a response.

The order arrived one day late, they didn't answer calls or emails, to request a solution to the problem since it is a perishable product although it came vacuum-packed, and they respond several days after receiving the goods. I expressed my complaints in the email, and they replied saying that customer service is good and that if they don't answer the phone it's because they are busy. They should attend to the messages from the answering machine and try to resolve the problem on the day it arises and talk to the transport company that failed with the delivery of the order, once received, it is of no use to communicate with you. I hope that when I open the ham packages they are in perfect condition. This way I will have to pay for refrigerated shipping, as there is no guarantee of delivery. In any case, this is the first time this has happened to me with them, and I will continue to buy, if something like this happens again, then I will not buy anymore.