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A
Rating: 1 out of 5
the order was lost, they did not respond to my complaint, I will not buy here again
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Customer reviews of JamónyPaletilla
Trust Attestation
8,6
/10
Overall rating: 8,6 out of 10
Based on 12 125 published reviews
Summary of reviews
JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.
Reviews 1 and 3 stars
Reset filtersJ
Rating: 1 out of 5
Very salty. It is not an authentic 100% acorn ham as they say. I will not buy envelopes again.
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A
Rating: 1 out of 5
Being a gran reserva ham, with a high curing, it was very soft with difficulties to slice it thin, even the skin was soft yielding to the pressure of the finger. In short, I am disappointed with the purchase.
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M
Rating: 1 out of 5
I don't give even one star because the ham they sent me is not what I bought, they sent me a salty serrano ham and not a 50% ibérico, on top of that they don't answer the phone or respond to the return.
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A
Rating: 3 out of 5
It is too tender and since it came without bone, the slices break very badly.
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P
Rating: 1 out of 5
They sent me the wrong order and did not respond to my emails and messages. I had to show up at the warehouse to get it fixed.
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J
Rating: 1 out of 5
I am trying to return a ham in bad condition that is raw and has a meaty taste, I opened an envelope and it was horrible and I have already sent I don't know how many emails and they don't answer the phone, I have called several times and the answering machine comes on, they don't give me a solution, I do not recommend buying on this page, it will be my last time buying here.
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S
Rating: 1 out of 5
I ordered a knife-cut acorn-fed ibérico ham and I received a ham that is not acorn-fed, and it is unknown what it is, because it has no label and no certificate. They sent me the leftovers from the Christmas basket lots.
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M
Rating: 3 out of 5
The shoulder is very good..... the acorn loin was very hard... very cured... a pity.. but overall everything was very tasty.
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K
Rating: 1 out of 5
I bought an ibérico ham and they sent me a gran reserva ham, of course I already requested the return through Paypal which was the way of turkey, on top of that I have been trying to talk to the company for two days to arrange for them to pick up the package, I even left my phone number on the answering machine but they don't answer or call me.
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D
Rating: 1 out of 5
I am not satisfied.
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M
Rating: 1 out of 5
They left it at the agency on a Thursday and the product did not arrive until Tuesday. The envelopes do not show either the brand or the type of ham.
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J
Rating: 1 out of 5
Sent email Regards
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S
Rating: 1 out of 5
This last order of two hams arrived very tender, which had not happened to me until now, but the strangest thing is that I have sent you two messages from your website and you have not responded to either of them. That is why I do not want to give a rating because it would certainly be terrible both for what I received and for the lack of attention to my writings.
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P
Rating: 1 out of 5
Good morning, the vacuum packaging of the cheese is not as agreed, it had air and the flavor was missing, I ask you to resend the cheese aullentalobos.
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I
Rating: 3 out of 5
The package arrived open. I wrote to tell them and they haven't replied. The ham is very tasty.
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R
Rating: 3 out of 5
I received it past the date, ruining a family celebration. Besides all the products, only the chorizo was worth it. This is the third purchase I make and I will not order more.
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I
Rating: 3 out of 5
It lacks a point of curing.
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V
Rating: 3 out of 5
This time it is not the best. The ham is not the desired one, we thought that being 100% acorn it would be better, it is too soft for our taste. We hope the next one is better.
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J
Rating: 1 out of 5
If you buy a 100% acorn-fed shoulder, weighing between 5.5 and 6 kg, the least you can ask for is that it weighs that much. The shoulder after removing the black mesh weighed 5.370 kg on an electronic scale. Despite the attached label, which marked an optimistic 5.720 kg. I think there is no need to say anything more.
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O
Rating: 3 out of 5
Once weighed, the sliced ham adds up to 1.3kg. It seems little for a shoulder of about 4kg.
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B
Rating: 3 out of 5
The ham is good but there was a delay in shipping.
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J
Rating: 1 out of 5
Before I placed the order, I called the phone but no one answered. I left a message in the order to have it done before the 17th, they didn't fix it or call me and I arrived on the 25th, a disaster.
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E
Rating: 1 out of 5
Hard and very salty ham.
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J
Rating: 3 out of 5
The shipping took more than two weeks to arrive and a claim process had to be initiated via PayPal. On the other hand, the product received did meet expectations.
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Y
Rating: 3 out of 5
The ordering and delivery process was correct, but the ham, for being a 5 Jotas, is not of the quality of the fame it has. Too much fat.
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M
Rating: 1 out of 5
The ham (shoulder) is the most horrendous I have had the unfortunate moment of ordering. Honestly, I didn't even want to comment, I simply will NOT buy again, period.. but since you sent me the message to give my opinion, I will. Very bad product, extremely hard, oversalted, without any streak of bacon.. a horror. In fact, I threw it in the trash the next day.
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F
Rating: 1 out of 5
I bought on 8/4 3 Black Label Benito shoulders and they turned out to be a real mess!!! One of them is going straight to the trash, it is INEDIBLE. I have been calling since the 14th and writing to this company but I think it is a GHOST company since they do not respond to anything. I DO NOT RECOMMEND BUYING ANYTHING.
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S
Rating: 1 out of 5
Gls did not deliver on Thursday, they said there was no one when that was not true, since it was Holy Week they did not open until Tuesday, so the delivery deadline was not met.
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M
Rating: 1 out of 5
I bought a whole ham that I ordered boneless on two occasions and the order arrived without the bones. On 9/4 I called to ask and they told me it was a mistake and that they would send me the bones without any problem, not receiving anything on 15/04 I sent them a message and they have not responded. So I am a bit disappointed.
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A
Rating: 1 out of 5
I still have not received it almost 1 month later.
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M
Rating: 3 out of 5
Little curing.
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J
Rating: 1 out of 5
The ham is mushy and is all fat, I should return it.
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J
Rating: 3 out of 5
I had bought before and the quality of the ham was better than on this occasion.
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M
Rating: 3 out of 5
I bought a lot of shoulder, wedge of cheese, and sausages and only received the shoulder.
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S
Rating: 1 out of 5
GOOD I HAVE BOUGHT OTHER HAMS FROM J. AND P. ALL GOOD Finca el Puerto and Benito this time I changed to Al Legado del Pozo and it is hard and dry. I have been calling for 5 days to return the product and they do not answer, I don't know if they are on vacation or if they don't want to attend to me, I hope for a response S. OLIVER DUX.
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J
Rating: 1 out of 5
The attention and service are good. The ham is terrible. All lean. It is the most similar to a bad white ham, but much more expensive.
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C
Rating: 1 out of 5
The ibérico shoulder I bought is very fatty and has hardly any ham, besides it tastes a bit rancid in the very cured part. A disappointment.
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F
Rating: 1 out of 5
I hope they fix that it was a mistake, but they sent me a ham that has nothing ibérico about it, I hope they respond to me, please. It is the worst ham I have bought.
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S
Rating: 1 out of 5
Quality not in line with expectations and very thick cut.
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