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C
Rating: 1 out of 5
They sell dry hams that others couldn't sell in season. Money wasted and the worst part is that they don't even respond to complaints. Total shamelessness
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Customer reviews of JamónyPaletilla
Trust Attestation
8,6
/10
Overall rating: 8,6 out of 10
Based on 12 125 published reviews
Summary of reviews
JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.
Reviews 1 and 3 stars
Reset filtersA
Rating: 1 out of 5
The ham is very dry and hard, I can barely cut it. I regret that the money I spent is useless. We will use it for cooking. Very bad experience, I'm sorry.
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P
Rating: 1 out of 5
The shoulder is not acceptable
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J
Rating: 3 out of 5
The sausage was very bad. I haven't opened the ham.
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G
Rating: 1 out of 5
I bought 50 packets of 50% cebo ham. I am a consumer of whole Iberian ham all year round and this is the first time I buy it in packets. Tasteless, with no flavor at all.
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L
Rating: 1 out of 5
I felt deceived, scammed. They do it in such a way that I thought I was buying Joselito loin and sausage. So, deceived and scammed. Regards
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J
Rating: 1 out of 5
I RECEIVED 2 PRODUCTS WITH LITTLE EXPIRATION DATE DESPITE BEING VACUUM PACKAGED. I COMPLAINED AND IN THE END THEY OFFERED TO REFUND THE TRUFFLED CATALAN AND THE BISBE BLANC BUT THE REFUND DOES NOT ARRIVE AFTER 5 OR 6 DAYS, IF I DO NOT RECEIVE IT THIS WEEK I WILL FILE A COMPLAINT WITH PAYPAL FOR THE RESOLUTION CENTER TO DECIDE AND FOR NOW WITHDRAW THE PAYMENT OF THE TOTAL ORDER, NOT JUST FOR THE TWO PIECES THAT WERE OFFERED TO ME, REGARDS
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J
Rating: 1 out of 5
In the drawing, they accompanied it with cheese and fuet. My surprise is that 3 bars of nougat arrived... a disappointment!!!
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A
Rating: 3 out of 5
The website has a wide variety of products and gives confidence, the shipments are fast and come well packaged.
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M
Rating: 1 out of 5
The shoulder is very salty, I sent a request for return or exchange several days ago and it has not been attended to, they haven't even bothered to reply to me. I will not buy again
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D
Rating: 1 out of 5
A total of 2800 grams arrived. You say they should arrive between 2900 and 3300.
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J
Rating: 1 out of 5
The ham is salty and does not have the expected quality
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M
Rating: 1 out of 5
The product is advertised as acorn-fed Iberian. It is not, it is commercially called black label, well it comes without the required label. Poorly cured. I definitely will not buy any product from this company again.
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D
Rating: 1 out of 5
I always buy ham here and other things but the ham that has arrived is not of the same quality as before, being the same product purchased previously
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C
Rating: 1 out of 5
The product is of low quality, I highly doubt it is cebo shoulder, and it is also super tender. I feel deeply deceived.
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T
Rating: 1 out of 5
The Desire ham is very salty. This is not the first time we have bought, and we have always been satisfied, but this time we cannot say the same. What a shame.
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J
Rating: 3 out of 5
It's good, a bit dry for my taste.
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M
Rating: 1 out of 5
Dry, hard, and bad. HORRIBLE!!
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B
Rating: 1 out of 5
Don't trust them at all, I have made several orders and the shoulders are smaller than indicated and the last order was a dry and hard shoulder, I call by phone and they never answer, they tell me they will make the exchange and it's a lie, they don't exchange the product, SCAMMERS, cheap is expensive
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A
Rating: 3 out of 5
The ham is salty.
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J
Rating: 3 out of 5
The truth is that the shoulder was very very good, too bad it had a lot of waste, in fact it hardly lasted me anything.
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J
Rating: 1 out of 5
Small, hard, dry, salty, I want my moneyyyyyyy
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J
Rating: 3 out of 5
The ham is good but, for my taste, it is too dry.
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M
Rating: 1 out of 5
I will say it comes dry and salty and they told me they would change it and I am still waiting for them to change it. Then I will give my opinion. Regards
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A
Rating: 1 out of 5
100% Iberian shoulder black label, it arrived dry, I could only get ham from the leg, I had to remove it. It was dry to the eye, a shame that they serve hams like this
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M
Rating: 1 out of 5
Very bad, the shoulder is very hard, I have sent two emails to customer service and they have ignored me
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J
Rating: 1 out of 5
The delivery was perfect. But today I opened the ham and it is super dry and rancid. The other 2 that my sisters kept are the same. The last 2 orders were legacy shoulder from El Pozo and very good. These cannot be eaten. I have requested a refund
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A
Rating: 1 out of 5
Is this ham according to the advertisement 100% Iberian? Well, the pig it belonged to has never smelled an acorn, nor substitutes, not even close. I have bought hams of much higher quality for that price.
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G
Rating: 3 out of 5
Unfortunately, it is not the quality I expected, I was surprised by the low price for an acorn ham. Seeing the expiration date (May 2025) I understood, the fat was somewhat yellowish and the good flavor it would have had in November 2024 (packaging date) has completely dissipated. I would not repeat the purchase. Best regards.
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G
Rating: 1 out of 5
A shame, they send me an unaged author ham, you can stick your finger in it. They don't answer my phone at any time, I left a message and they don't call me back. I opened a case with PayPal to get my money back
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A
Rating: 1 out of 5
It was short on weight and curing, I had bought before and it was normal but this order was not - thanks - for your interest -
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J
Rating: 1 out of 5
Pork cracklings made into puree and low-quality sliced ham
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M
Rating: 1 out of 5
The shoulder is very salty, impossible to eat
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A
Rating: 1 out of 5
It is supposed that the weight of the ham would be 4 kilos and that is how they announce it, minimum guaranteed weight, weighed on two digital kitchen scales and both gave less than 3900 grams
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F
Rating: 1 out of 5
PART OF THE ORDER CAME DEFECTIVE.
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J
Rating: 1 out of 5
I already sent an email. I sent it. GLS did not let me change the delivery destination as I normally do on Amazon when I am not home. I had to go to an industrial area 25km away to pick it up. Because I was not home. According to GLS, it could not be changed and left at the GLS store 50 meters from my house, because it was an order blocked by you. Only in hand. I do not publish it on Trustpilot because I do not want to bother anyone.
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M
Rating: 1 out of 5
In the last order placed, the expiration date is very close on 5/5/25, something that has never happened to me and when trying to contact the company, it is impossible because the voicemail is full, making it impossible to leave a message to get a response.
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C
Rating: 1 out of 5
The order took longer than stated on the website. The slices are too thick and the ham is salty. This is the second time this has happened to me. I will not buy again
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Á
Rating: 1 out of 5
Very bad, I bought a lot with an Iberian shoulder (according to the photo and video on the page) and the one I received is normal. The cheese that comes is not even similar and I try to contact them and they do not answer the phone.
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M
Rating: 3 out of 5
Ok
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