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B
Rating: 1 out of 5
I did not like the experience.
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Customer reviews of JamónyPaletilla
Trust Attestation
8,6
/10
Overall rating: 8,6 out of 10
Based on 12 125 published reviews
Summary of reviews
JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.
Reviews 1 and 3 stars
Reset filtersJ
Rating: 1 out of 5
They are scammers, my order never arrived and no one answers calls or emails, I don't know where my hams are or where my money is, as I said they don't respond to anything, neither phone nor emails, they must be busy scamming and stealing.
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M
Rating: 3 out of 5
In the order, I asked them to include the chopped bone but they didn't do it.
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R
Rating: 3 out of 5
Yes, it's fine, although I haven't tried it yet. Thank you. Best regards.
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C
Rating: 1 out of 5
The shoulder is inedible, it looks like raw meat.
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R
Rating: 1 out of 5
The shoulder came all with fat and barely any ham.
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F
Rating: 3 out of 5
It has been cut with too much bacon.
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A
Rating: 1 out of 5
Very dry hollow areas, and the mass is all fat, there is hardly any meat.
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D
Rating: 3 out of 5
The Ham and the cut are correct, the presentation format is adequate, but the quantity is very scarce... from one ham, I only received 24 packets, for a price of 133 euros it seems like little product.
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J
Rating: 1 out of 5
I already sent a letter to Jamón and shoulder and Sánchez Romero Carvajal and from what I see neither of them have read it. In my order, I requested pancetta and I received 80% is all white bacon and 8 centimeters thick and that is not the photo they put on their page, it shows pancetta with lean and thick between 3 or 4 centimeters. I have the order waiting for you to kindly collect it while sending me the pancetta that is shown in the photo and sending an invoice that states what product, kgs, and price. Hoping to continue operating with you and be satisfied. I await your prompt news, regards.
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G
Rating: 1 out of 5
Poorly cut (thick), the 70g packets took longer than promised to deliver. Never again.
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F
Rating: 1 out of 5
We had to throw it away, it was completely raw.
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J
Rating: 1 out of 5
Customer service is nonexistent. The carrier delivered the order to the wrong address and we had to manage the problem ourselves. On top of that, what they sold us as an 'offer' was a dry ham that they wouldn't sell in person. It's a hassle to try to contact again. Be wary. Never again. I recommend contacting by phone before buying to test the 'Customer Service' you will find if there are problems.
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J
Rating: 3 out of 5
Not bad
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J
Rating: 3 out of 5
I was a little disappointed because I have been buying 50% iberian acorn ham from different websites for years, and this time I ordered the 100% iberian expecting more flavor and more infiltrated fat and the one I received has an acceptable flavor, but it is very lean, very cured and without any infiltrated fat. It is good, I have not complained about anything, but I was a little disappointed, due to the price increase over the 50% I expected some difference for the better.
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C
Rating: 3 out of 5
On January 20 I bought an iberian loin and the preferred consumption date was before 18-01-2025.
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D
Rating: 3 out of 5
Goods delivered 6 days after the order date (from Wednesday........ to the following Tuesday)
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A
Rating: 1 out of 5
The order took more than 10 days to arrive.
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J
Rating: 1 out of 5
The ham arrived dry and very salty. I'm sorry but I do not recommend this website for buying hams.
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M
Rating: 1 out of 5
I received the sliced ham as I had ordered but the person who sliced it removed the fat without asking. An Iberian without its fat...
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J
Rating: 3 out of 5
Too much ripeness for a 5J
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J
Rating: 1 out of 5
The piece is inedible, hard as a rock, cannot be eaten, it doesn't matter where you make the cut.
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R
Rating: 1 out of 5
I requested a 100% Iberian shoulder that was not too cured or too fatty. It came very hard, all fat and salty. I requested a return and they replied that I should send them photos to claim from their manufacturer. Something that I do not find correct. I purchased the product from this company and they are the ones who have to respond and have the responsibility to solve this. And not wait for their supplier.
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J
Rating: 1 out of 5
Customer service is nonexistent, no matter how much you call they always tell you at this moment we cannot assist you, but they are not capable of assisting you, very bad.
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J
Rating: 3 out of 5
Satisfaction with the product, it has good taste and price... somewhat dissatisfied with the shipping as it took me a while to receive it
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J
Rating: 3 out of 5
To be honest, I would say that the quality-price ratio is acceptable but the piece I got was very dry and salty. I wouldn't buy again
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F
Rating: 1 out of 5
I have ordered several times, this is the second time I order the ham in packets, the other time I threw away 4 or 5 packets because when I opened them they were bad, now in this order I have 5 packets and I already had to throw away 2 that were in bad condition when opened, this time I took photos in case they are interested, thank you.
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A
Rating: 3 out of 5
I bought 4 pieces of loin, approximate weight per unit 0.5 kg. Actual weight, of the 4, with packaging '1.7'. This is the second time this has happened. The product is undoubtedly good, that's why I give 3 stars
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S
Rating: 1 out of 5
All good.
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A
Rating: 1 out of 5
Very hard shoulder when I put it on the ham holder, impossible to eat, a shame to have to opine like this about a company that sells online. Don't buy, it's a scam.
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C
Rating: 1 out of 5
I ordered it boneless and I didn't know they would give it to me like a book that I can't slice. Besides, I find it salty.
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J
Rating: 1 out of 5
Nefasta doesn't know how to claim by email or phone, they sell the product and you just manage on your own.
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C
Rating: 3 out of 5
The shoulder was between 7 and 7.5, and weighed 7.1, a bit tight
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M
Rating: 3 out of 5
The order was quite delayed
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D
Rating: 1 out of 5
I have successfully purchased several times. This time, very poorly cut, too thick the cut and not well polished before cutting, so it is full of tendons and bark.. Very bad.
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M
Rating: 1 out of 5
Due to a problem with the transport company, the product has not arrived. It has been a horrible and unpleasant experience dealing with the transport company, GLS. I request that you proceed with the return of the purchase as soon as possible.
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M
Rating: 1 out of 5
I did not like it.
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O
Rating: 1 out of 5
Quality of the "black label" ham is terrible.
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E
Rating: 1 out of 5
None of the hams I ordered were worth it, one was very raw and the other super cured, able to claim and make a return and nothing, in the end two gifts I made to look bad but that's it, one and no more...
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D
Rating: 3 out of 5
Lately they come undercured and with a lot of fat
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