Customer reviews of JamónyPaletilla

The lardons came undercooked, broken and were not vacuum sealed. That's why I'm not satisfied.

I wrote an email that has not been answered. In it, I explained that I have purchased several times and everything was fine, except this time, that I bought a ham along with a Sánchez Romero Carvajal loin, and the loin had to go to the trash. It was inedible, dry, hard, with a strange taste. A lot of disappointment, it was a Christmas gift.

They sent me a ham instead of a jamón, now let's see if they give me a solution, I don't understand.....

Hello, I have taken the same pieces of ham several times and the last one has much less flavor and when you cut it, it doesn't sweat like on previous occasions. I'm sorry to say it, but the ham hasn't arrived as tasty as in previous orders. Regards

This was my first order. Regarding the company, I have no complaints. The request, receipt, and delivery of the order were perfect, good professionals. However, the product leaves much to be desired. Packs of different qualities, rather basic, it seems like cheap serrano shoulder. Some all fat, others very cured and dry. We have been disappointed.

I am still waiting, the transport company tells me it has been delivered. Nothing has arrived here. The ID that the transport company indicates for who picks up the package is not mine.

For the same price, you could have had higher quality products

Terrible service, the order did not arrive and it is impossible to contact you, we tried by phone and by email, no response, unacceptable, I was left without the product and without my money. I do not recommend it. Worse than the worst.

The discount that appeared on the website has not been applied.

I received a ham of lesser weight than what I paid for. They told me they would refund the difference, I am still waiting after 1 and a half months and they do not respond to emails, voice messages, or calls. Last time I buy.

No news about my order, no response from your side, it is useless.

This time it turned out quite dry

The ham I purchased was mostly fatty. In addition to sending an email and not responding.

I ordered two Iberian hams and two cular sausages and only the two hams arrived, you can call and send emails and they do not respond to either, I consider the money lost, it is a shame.

I still have not received the order and it is impossible to communicate with the company.

It has more fat than ham

The post-delivery service is not good. I placed an order that included a cheese wedge, olives, and sausage and it did not arrive. I sent an email and have no response and left a message by phone and have not received a response. The product is okay, but I insist, customer service is a 0.

Very good flavor and quality shoulder, but with an excess of fat

They send me a ham with a weight half a kilo less than the minimum, they respond that they will make a partial refund, and I am still waiting for them to reply.

I understand that the ham, for the price, is what it is, but I expected much more, honestly. Either there are fake reviews or I don't know... Taste meh, very raw and on top of that it was like eaten from the inside. There was a rotten area in the middle. We had to keep cleaning, I don't know what it was but it was like an ugly area. I don't have much experience with hams but in all the years (1 per Christmas) I had never had one like this!!! Never to repeat!!!

I have tried to make a return and I am still waiting for confirmation, the product came in bad condition.

The ham does not have the same curing as previous ones. Salty and soft

All fat.

On this occasion, the shoulder received was not up to par with previous ones. It is not juicy

The ham I bought 50% acorn-fed Iberian is not what I expected

I bought a Don Benito Black Label ham, and it is not cured. It is semi-raw meat. Impossible to cut with the ham knife. A disaster.

the ham is very tender, everything else is fine

The product does not correspond to what was advertised, nor with the image of the packaging.

I ordered a ham and some sausages through the website. The whole process was easy and without problems. Only the packaging of one chorizo arrived damaged, in which the vacuum was broken. Consequently, the chorizo is white and covered in mold. What I didn't like is that I tried to contact you and no one answered me. A shame, because the products seem to be good.

I have already sent an email with photos of the product in bad condition, I hope for a quick response.

I am still waiting for 2 batches, and 1 raw ham and others tender. THEY HAVE NOT FULFILLED WHAT THEY PROMISED ME.

I placed an order on the site worth over 270 euros, including: 6 IBÉRICO CHORIZO, 4 SAUSAGES, 1 PABEIBMO Acorn-fed 100% Ibérico MONTESANO Extremadura Pura Pata Negra, and 20 bags of Black Label BENITO Sliced Ham 100gr. Unfortunately, the package I received is incomplete: the product "Black Label BENITO Sliced Ham 100gr", which should have contained 20 bags, contains only one bag. What is even more frustrating is that the product "PABEIBMO Acorn-fed 100% Ibérico MONTESANO Extremadura Pura Pata Negra" also has issues: The sealed packaging is damaged. Most importantly, I received a ham with a green label, while I had ordered the one with a black label. I tried to contact the site to resolve these issues, but I received no response from them. I don't know how to resolve this situation. This is not just a stock shortage issue, it's a case of substitution with a lower quality product. Shopping on this site, without any response or guarantee, is a disappointing experience. I am a big fan of Spanish gastronomy, but with such an irresponsible attitude towards orders and customers, I do not recommend anyone to shop on this site.

The batch I bought said it came with a metal case and it came in a cardboard box. Everything else was very good

The ham is too hard and the cold cuts are very salty, we won't repeat.

The 50% Iberian acorn ham arrived extremely dry, over-salted and rancid, therefore inedible. I had to return it.

I was not given the 5% discount that I was entitled to due to the purchase date. It is true that I paid the invoice beforehand, but it was in small print (I am 81 years old and my eyesight is not good). But I immediately complained when I saw it printed, and they haven't even responded, after sending them several emails about this. The least that should be done is to respond to a customer's complaint, and not to give the silent treatment, as it is not only a lack of education but also a contemptuous mockery. If they do this to me after three years of buying from them for between 600 or 700 euros each year, I don't think they will be minimally attentive to any customer who presents a complaint either.

I ordered a shoulder, it arrived a couple of days later than they told me. Once at home, when I touched it, I found it very soft, I weighed it (with the paper and the cover) and it weighs 3.5 kg, if I remove the cover and paper it loses at least 300 grams. On the website, they said it was between 3.5 kg and 4 kg and it weighs 3.200.... I sent them emails and they don't respond, I call them and they don't answer... In summary, misleading advertising and terrible after-sales service. I hope that what remains of the shoulder, after removing the fat, is at least good....

We took a week to receive the order, it was supposed to take 24/48 hours, I will not buy here again, thank you.

I am outraged, the shoulder came with mites and bites, I have been calling customer service and it goes to voicemail, I sent an email and they still haven't contacted me. I will never buy again.

The cheese has mold on the rind, I don't know if it's safe to eat, and if it is, how to treat it. Thanks