JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.
As a joke, I bought an acorn ham that turned out to be salty, I have sent them 3 emails and called by phone but they do not respond anywhere. I will not buy from them again and I do not recommend it to you.
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Josep M.
Rating: 1 out of 5
following a purchase from 04/12/2024
All the products lack a lot of drying.
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Joan C.
Rating: 1 out of 5
following a purchase from 06/11/2024
The phone does not exist, they do not answer... they sent the 34 hams to the wrong address. Other years, when it was cash on delivery, no problem, this year prepaid, terrible.
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Veaceslav D.
Rating: 3 out of 5
following a purchase from 07/12/2024
Everything went wonderfully! Safe and fast! Very satisfied and I will gladly place an order next time.
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Eduardo E.
Rating: 3 out of 5
following a purchase from 06/12/2024
The shoulder has good flavor but the weight is not right (I ordered a piece of 5-5.5 kg and received one of 4.9. On the other hand, there is a lot of waste in fat until reaching the lean part
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Enrique B.
Rating: 3 out of 5
following a purchase from 28/11/2024
The shipping had a lot of lies from the carrier, that I went and there was no one, up to three times, I don't understand the need to lie, just saying that it will be delivered later is infinitely better. The shoulder, well normal, 100% acorn-fed and from Huelva, is good, but the meat is a bit dry, not worth celebrating. In general, the merchandise is not bad, the world of ham can turn out excellent or regular, but the way the shipping and the response from customer service is very bad. Order it 15 days in advance..
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Josep P.
Rating: 1 out of 5
following a purchase from 28/11/2024
I have not received my order placed in November and charged to my account.
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Raul Z.
Rating: 1 out of 5
following a purchase from 19/11/2024
I have not received all the requested merchandise. I tried to call, but no one ever answers, neither by phone nor by email.
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Andres G.
Rating: 1 out of 5
following a purchase from 29/11/2024
The shoulder came with too much fat, I bought the 5-6 kg one and in the end, it hardly has any meat. We wasted half the shoulder removing fat to get to the meat.
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Jorge Juan M.
Rating: 1 out of 5
following a purchase from 02/12/2024
I sent an email complaining that the cheeses weigh less than indicated on the website and I have not received a response yet.
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Oscar T.
Rating: 1 out of 5
following a purchase from 02/12/2024
I have been comparing shoulders for a while, the last one, they sent me one inferior to the one I bought, even without a seal.
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Jose Manuel M.
Rating: 1 out of 5
following a purchase from 01/12/2024
Null customer service.
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Diego C.
Rating: 1 out of 5
following a purchase from 04/12/2024
Unfortunately, I have not received my order. I never received a response from customer service.
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Jaime G.
Rating: 1 out of 5
following a purchase from 14/11/2024
The product did not have the required quality.
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Claudette F.
Rating: 3 out of 5
following a purchase from 29/11/2024
The quality has decreased, prices have increased! And it was Black Friday!
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Miguel N.
Rating: 1 out of 5
following a purchase from 29/11/2024
The treatment I received was terrible, more than 7 emails, I don't know how many calls and no one answers. The order arrived two days late. And when I asked what happens if the ham is not good, or is salty, or something..... no one has told me anything. So I am very, very disappointed with the treatment.
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Luis G.
Rating: 3 out of 5
following a purchase from 29/11/2024
The order arrived well, but the ham lacks curing, perhaps because this time I ordered one of 5 Kg, in other occasions I ordered the 4 kg ones and they were well cured.
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Nuria M.
Rating: 1 out of 5
following a purchase from 18/11/2024
Disastrous product, I have made the complaint, the refund process for consumer protection should be expedited, thank you.
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Cemex Gerd M.
Rating: 1 out of 5
following a purchase from 01/12/2024
Where is my goods? My order has not arrived yet. The UPS tracking does not work.
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Ramon F.
Rating: 1 out of 5
following a purchase from 19/11/2024
Quite a reduced shoulder with very little meat. They were for two gifts, and they are still laughing at me. Unfortunately, I would not order here again.
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Manel R.
Rating: 3 out of 5
following a purchase from 18/11/2024
We have always been very happy with the orders made, but this time the Christmas sliced IBERIAN ham shoulder is too tender. We prefer it drier, oily, and juicy. Regards, Manel Rubio
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Angelo R.
Rating: 3 out of 5
following a purchase from 18/11/2024
I am disappointed with this last order, while usually everything is fine, 4 bags were not well sealed and some seemed underfilled.
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Isabel R.
Rating: 3 out of 5
following a purchase from 26/11/2024
Nothing to do with the last orders, it does not have the same quality and is poorly cured, in fact I sent an email to see if we can resolve it.
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Miguel G.
Rating: 1 out of 5
following a purchase from 25/11/2024
Very poorly packaged products, I received the lot with all the nougats crushed, a disgrace.
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Elena R.
Rating: 1 out of 5
following a purchase from 26/11/2024
Incorrect product received, and they are not managing the return of the goods or the money.
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Jose Antonio L.
Rating: 3 out of 5
following a purchase from 24/11/2024
The cheese and chorizo are extraordinary. The shoulder is very dry and hard.
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Josep C.
Rating: 1 out of 5
following a purchase from 22/11/2024
They gave me a sliced ham of 50% Iberian when I bought 100% Iberian.
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Carlos M.
Rating: 3 out of 5
following a purchase from 18/11/2024
Very tender and quite salty. It does not indicate the designation of origin.
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Luis Victor G.
Rating: 3 out of 5
following a purchase from 22/11/2024
The ham is good but not amazing. For the price it has, I expected it to be better. Very expensive for what it is. A bit dry.
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Manuel V.
Rating: 1 out of 5
following a purchase from 14/11/2024
I will not buy anymore nor will I advise my family and friends. They have not been very correct in their phone or email attentions and there was a delay in the order and the product was not very good.
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Helda C.
Rating: 3 out of 5
following a purchase from 16/11/2024
This time the order did not go well. The ham is salty, the bones are not vacuum packed. I made a complaint and they ignored it.
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Martin O.
Rating: 3 out of 5
following a purchase from 18/11/2024
I was disappointed with the shoulder. I would rather say it is a good cellar shoulder. We did not notice the Iberian flavor. It was good but I would not buy it again for that price (62.5 €, the price of many 50% Iberian cebo shoulders).
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Elisa M.
Rating: 1 out of 5
following a purchase from 18/11/2024
Two of the 4 packages arrived without vacuum, and the ham was dry and quite salty.
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Miguel Angel D.
Rating: 3 out of 5
following a purchase from 18/11/2024
The order arrived quickly, in two days perfectly, but it arrived wrong and I have been trying to contact by phone for several days and they do not answer the calls, you can only leave a message and they do not call you back.
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Patricia M.
Rating: 1 out of 5
following a purchase from 16/11/2024
I am very disappointed, the cheese wedge comes incomplete. I have already communicated this, I hope for a response and at least the delivery of a new piece as an apology.
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Jean Claude F.
Rating: 3 out of 5
following a purchase from 16/11/2024
First ham fabulous but second disappointment.
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Dolores C.
Rating: 1 out of 5
following a purchase from 08/11/2024
Everything is very good.
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Antonio M.
Rating: 3 out of 5
following a purchase from 12/11/2024
Ok
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Ramon F.
Rating: 1 out of 5
following a purchase from 14/11/2024
NOT VERY GOOD PRODUCT QUALITY.
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Fco Javier C.
Rating: 1 out of 5
following a purchase from 14/11/2024
Since I received the order partially on Monday and communicated that the loin was missing, no one has contacted me.
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