JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.
They took a long time to serve it although I was warned; otherwise, everything was correct.
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Response from JamónyPaletilla
Dear Vicente, we appreciate your comment and regret the delay in service. We are glad to know that, despite this, your experience was generally satisfactory. We will take your opinion into account to improve our service in the future.
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Joan C.
Rating: 1 out of 5
following a purchase from 22/04/2026
They didn't answer the phone or the email.
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Juan A.
Rating: 1 out of 5
following a purchase from 21/05/2026
Very salty paletilla.
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Ivan P.
Rating: 1 out of 5
following a purchase from 22/05/2026
I feel scammed, I ordered half a cheese and only received one wedge, they don't answer the phone and don't respond to the email, I do not recommend it at all.
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Maria L.
Rating: 3 out of 5
following a purchase from 20/05/2026
The ham is not the quality I expected.
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Response from JamónyPaletilla
Dear Maria,
Thank you for sharing your opinion about our ham. We regret that the quality did not meet your expectations and I value your feedback, as it helps us improve. Please do not hesitate to contact us directly so we can resolve your situation.
Sincerely,
The JamónyPaletilla team
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Esteban L.
Rating: 1 out of 5
following a purchase from 17/05/2026
I was debited and never received a package. I have no news of the order since the payment was accepted.
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Francisco R.
Rating: 3 out of 5
following a purchase from 11/05/2026
It does not have the umami I expected
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Fulvio A.
Rating: 3 out of 5
following a purchase from 02/05/2026
First thing: they forgot my order, I had to call. The cebo ham on sale does NOT have great quality, it is a small ham for making sandwiches for workers. It has very little Iberico in it. The prices are good, the quality less so.
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Manuel C.
Rating: 3 out of 5
following a purchase from 08/05/2026
Bacon too cured, the streaks inedible due to hardness.
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María Del Carmen M.
Rating: 3 out of 5
following a purchase from 26/04/2026
Although the delivery time was specified, they should shorten the service time.
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Emiliano A.
Rating: 3 out of 5
following a purchase from 25/04/2026
I think they make good offers, but last time, I had to claim the 10 packets of acorn ham that were missing. Also, the ham was too hard and dry in many packets.
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Xavier L.
Rating: 1 out of 5
following a purchase from 25/04/2026
Delivery was late even after contacting them the day after the order, no response from them for a week and as a result the package arrived late and after the weekend when I needed it, total lack of professionalism
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Juan Carlos M.
Rating: 3 out of 5
following a purchase from 22/04/2026
The shipping of the order was very slow: it took more than 20 days to arrive.
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Juan Daniel C.
Rating: 3 out of 5
following a purchase from 19/04/2026
It takes a long time from purchase to receipt
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Jon I.
Rating: 3 out of 5
following a purchase from 18/04/2026
The ham is well presented but the taste is not what I expected. I expected better ham. It does not seem Iberico
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Encarni G.
Rating: 3 out of 5
following a purchase from 12/04/2026
This time the ham is like it has gone bad
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Jean Luc F.
Rating: 3 out of 5
following a purchase from 18/04/2026
The product is good but does not weigh what was announced in the advertisement (7.2 kg instead of 7.5 kg / 8 kg) and the packaging box was torn and greasy which is not hygienic
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Didier L.
Rating: 1 out of 5
following a purchase from 12/04/2026
The ham received weighs 2.7 kg while the invoice states 5.5 kg, find the error. I am waiting for a response that is taking a long time..
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Miguel S.
Rating: 3 out of 5
following a purchase from 09/04/2026
It is not what I expected, I bought Jabugo ham... And it is certainly not Jabugo
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Jaume A.
Rating: 3 out of 5
following a purchase from 10/04/2026
The ham does not have a very good taste and has hardly any fat. The color is very light. Being from Bellota and pata negra, I expected a better quality. It will be hard for me to finish it
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Inmaculada G.
Rating: 3 out of 5
following a purchase from 04/04/2026
This time the quality of the ham is quite inferior, it does not seem to be 50% Iberico.
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Juan Carlos D.
Rating: 3 out of 5
following a purchase from 25/03/2026
Hard and all bone, ugly. Pieces that in their designation of origin have little output,
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Juan G.
Rating: 3 out of 5
following a purchase from 23/03/2026
The bacon arrived well, but in my understanding of the six pieces I bought, three of them had too much fat.
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Ana M. B.
Rating: 3 out of 5
following a purchase from 21/03/2026
Something salty.
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Merche C.
Rating: 3 out of 5
following a purchase from 12/03/2026
The palette was salty, a disappointment.
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Andrés P.
Rating: 3 out of 5
following a purchase from 09/03/2026
The purchase was very good as well as the price, but I have already experienced that several packages have lost their vacuum packaging and therefore, having air, the ham has gone bad, with mold. And I had to throw it in the trash. To keep this in mind for future shipments, if I were to do it again. This represents an economic loss for the packages I have lost.
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Ana B.
Rating: 3 out of 5
following a purchase from 26/02/2026
I made an order for a shoulder and there are packages that taste rancid. I bought a 4kg shoulder and the total order does not even reach 2 kg, I understand that there is waste, but more than 50%...
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Response from JamónyPaletilla
Dear Ana,
Thank you for your opinion and for sharing your experience with us. We are sorry to hear that some products did not meet your expectations. Your comment about the weight and quality of the shoulder is very valuable, and for this reason, we inform you that the approximate yield of a sliced palette is 30 to 45% of the weight with bone, so we understand that the yield is exceptional.
Best regards,
The Jamón y Paletilla team.
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Miguel R.
Rating: 3 out of 5
following a purchase from 21/02/2026
I really think that for being a Shoulder it has too much fat. Which does not seem normal to me.
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Response from JamónyPaletilla
Dear Miguel, we appreciate your opinion about our Shoulder. We regret that it did not meet your expectations regarding its fat content. Precisely the amount of fat in this extraordinary product is what makes it exceptional. The high content of oleic acid is found in the fat, being very healthy and beneficial for health. Best regards! The Jamón y Paletilla team.
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Manuel E.
Rating: 3 out of 5
following a purchase from 08/03/2026
The order was for a ham of 7.00/7.50 kilos and it did not weigh 7.00 kilos.
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Response from JamónyPaletilla
Dear Manuel,
Thank you for taking the time to share your experience. We regret that the weight of the ham did not meet your expectations. Your opinion is very valuable to us and will help us improve our services. Please do not hesitate to contact our customer service team if you wish to discuss this matter further.
Sincerely,
The Jamón y Paletilla team.
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Juan Pedro R.
Rating: 3 out of 5
following a purchase from 08/03/2026
The shipment was fast and it came well wrapped in its box but for me, it lacks a bit of curing, the ham is very soft.
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Response from JamónyPaletilla
Dear Juan Pedro, we sincerely thank you for your comment and for highlighting the speed of the shipment and the good packaging. We will take your opinion about the curing of the ham into account to improve the quality of our products. Your satisfaction is very important to us. We hope to serve you again soon!
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Miguel S.
Rating: 3 out of 5
following a purchase from 22/02/2026
The quality of the product is not what was expected.
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Response from JamónyPaletilla
Dear Miguel, we appreciate your feedback and regret not having met your expectations regarding the quality of the product. Your opinion is very valuable to us and we will take it into account to improve our services. Please do not hesitate to contact us if you wish to discuss your experience further.
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Iñaki A.
Rating: 3 out of 5
following a purchase from 24/01/2026
The order was correct.
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Response from JamónyPaletilla
Dear Iñaki,
Thank you for taking the time to leave us your opinion. We are glad to know that your order was correct. If you have any additional suggestions or comments that you would like to share to improve our offer, please do not hesitate to let us know. Your satisfaction is important to us.
Sincerely,
The Jamón y Paletilla team.
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Sergio C.
Rating: 3 out of 5
following a purchase from 19/02/2026
I always buy Benito selection shoulder, the product has never failed me, what seems unfair is that it costs 20€ more every shoulder in a matter of 2 months.
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Response from JamónyPaletilla
Dear Sergio,
We appreciate your comment and the trust placed in our Benito Selection shoulder. We understand your concern regarding the price increase and regret any inconvenience this may cause you. Prices can be affected by various factors, including the quality of the products and market conditions. Your satisfaction is very important to us, and we will take your opinion into account to continue improving.
Sincerely,
The Jamón y Paletilla team.
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Pilar A.
Rating: 3 out of 5
following a purchase from 04/02/2026
Very raw ham and with a lot of exterior bacon, there are quite a few packages that are half bacon.
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Response from JamónyPaletilla
Dear Pilar,
We sincerely appreciate your opinion and regret that your experience with our ham has not been completely satisfactory. We strive to offer products of the highest quality and will take your comment about the exterior bacon into account.
Sincerely,
The Jamón y Paletilla team.
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Jose M.
Rating: 3 out of 5
following a purchase from 05/02/2026
The delivery was late, the cheese was poorly cut and in bags without vacuum.
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Response from JamónyPaletilla
Dear Jose, we sincerely appreciate your comment and regret that your experience was not as expected. We are committed to improving our delivery service and the presentation of our products to ensure customer satisfaction in the future. If you wish to discuss your experience further, please do not hesitate to contact us.
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Alejandro O.
Rating: 3 out of 5
following a purchase from 04/02/2026
Very dry, nothing to do with a 100% acorn.
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Response from JamónyPaletilla
Dear Alejandro,
We sincerely appreciate your opinion and regret that your experience with our product has not been satisfactory. We strive to offer high-quality hams and value your comment about the texture. We are committed to improving and your feedback is invaluable to us. Please do not hesitate to contact us for any additional concerns.
Sincerely,
The Jamón y Paletilla team.
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Covadonga S.
Rating: 1 out of 5
following a purchase from 29/01/2026
Very bad product, dry, hard, salty, terrible as it was to try how it turned out, I bought paletilla, still the biggest, but I'm not going to repeat.
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Carmen T.
Rating: 1 out of 5
following a purchase from 30/01/2026
My order hasn't arrived. And I placed it about two weeks ago. I don't understand what's happening.
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Alejandro A.
Rating: 1 out of 5
following a purchase from 18/01/2026
2 weeks to serve the order and the ham was very dry and ordinary.
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Encarni G.
Rating: 3 out of 5
following a purchase from 18/01/2026
A lot of fat in the ham and the eggs came with the vacuum lost.
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Response from JamónyPaletilla
Dear Encarni, we sincerely appreciate your opinion and regret that your experience was not completely satisfactory. We take your comments about the quality of the ham and the packaging of the bones very seriously, and we will work to improve in these areas. Your satisfaction is our priority.
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