Customer reviews of JamónyPaletilla

01/16 Order placed, as of today 02/08 the order has still not been delivered, I want to think that it has been lost or its reception I will have no other option but to return it, probably the state of the products will not be suitable for consumption, thus my trust in Jamón and Paletilla has come to an end.

The last order arrived very late and I do not agree with the quantity.

The ham was very good at first, not too fatty and not too salty. Unfortunately, after cutting 10%, I removed the hip bone and then I noticed that the ham was rotten and gave off a bad smell. What do you suggest? I can send you a photo of the item.

The ham comes without a label identifying what type it is

It is too fresh, it does not seem like a 100% Iberian acorn ham, I have bought hams of 50% better than this. It's a scam to buy a ham online without checking its condition.

The carrier does not provide good service Change

The order of chicharrones I placed arrived empty and with the product crushed and beaten.

The term in which this ham was presented was "BRUTAL OFFER". In my philological understanding, a brutal offer is something excellent that is half price or less. Hence the adjective "brutal". This purchase has been a disappointment for me. After smelling and tasting it, neither my brother nor I have touched it again. It smells rancid, tastes rancid, is dry, and does not captivate even visually. I am trying to contact the company but to date, they have ignored my two emails. I would like them to exchange it for another of better quality and pay the difference. But for now, no response. 110 € that my dog is going to eat.

The ham is advertised as 50% Iberian acorn and it is not at all. It is a basic serrano ham and saltier than a piece of cod.

It arrived on time but we opened the shoulder and it was all fat, we couldn't get even one plate of ham in good condition. I have tried to contact by phone and there has been no response, I have written to customer service and I am still waiting. The truth is that I am very dissatisfied despite being recommended the site and having made more orders and there had never been a problem.

For it to be of the category it should be tasty and with few veins

I will talk to you by phone but this order has not been good at all.

Good morning, I don't know why they ask for customer opinion, if I have been trying to contact you for a week, indicating that the quality of the product you sent me does not correspond to its description. If you are so concerned about your customers' opinions, at least dedicate some of your time to respond.

It is not the first time you send a product that looks dry, it is noticeable that it is past its date.

I received an envelope in poor condition. I have tried to contact you by phone and by email, and I have not received a response.

I ordered 5 hams. They sent me poorly cured hams, with soft and inedible meat. I requested a return, they asked for photos, which I sent. I have been waiting for a response for 48 hours.

I don't think it's an Iberian shoulder at all.

I regret to inform you that the shoulder is as hard as a rock, honestly, the flavor is quite good but it is very tough, everything else is very good, the communication, the speed of shipping, and the ease of payment are very good, a pity about the other since the price was also good and I would have liked to repeat the purchase.

The order was not complete, one item was missing

The cheese, salchichón, and chorizo that were supposed to come with the lot I bought were not at all the same as presented in the ad, neither brand nor format nor weight were of inferior quality and less weight in the 3 items.

I have not received the ham. Many days of shipping.

Salty and very greasy, a slightly sour taste.

It is dry and very salty.

Good morning, I placed an order on December 28 that I am not at all satisfied with; I bought a black leg ham of 6 to 6.5 kg, professionally sliced, and they only sent me 18 packets of 100g. I feel that ham is missing, other times I buy a smaller ham and they send me 25 packets. The worst part is that I contacted them by phone, left two messages, and they didn't call me back, I wrote an email on January 7 with the order reference, they replied two days later asking for more details, I provided them, I perfectly described the reason for my dissatisfaction and they still have not responded and we are on January 12. Worse customer service is impossible. Regards.

A little dry.

Everything was very good, product and service

The shoulder is super dry, almost uncuttable with a knife.

The ham did not have the curing months, it is too tender (meat). On the other hand, it did not have the agreed weight. I sent an email to customer service, I have not had a resolution.

We made a large order to gift to the workers for Christmas, and many of the boxes arrived broken

The management was very good. The delivery was very good. But the product, a little improvable. The shoulders are dry and salty, of the two I could try.

A zero. I ordered a Gran Reserva shoulder from Joselito sliced and they sent me some packets of raw meat in which Joselito is not even identified. It is inedible. I demand a refund or the shipment of the product I paid for.

It did not arrive on Christmas Eve and look, I warned the family without ham and it arrived on the 26th at 8 in the morning, they woke me up from bed, imagine how funny that was for me.

I have bought on other occasions and it had never happened to me but this time I have to say that the shoulder is very salty and no one can eat it. I did not like it at all.

It does not correspond to the advertised product.

The ham is not bad in flavor but it came very dry.

Fatal, the shoulder was very salty and no one gives you a response after a thousand calls, emails sent

The ham was too dry, so much that there are parts that are impossible to cut

I expect a refund, the ham is inedible and uncuttable

I ordered a batch of ham and sausages a few weeks ago and everything arrived quite quickly in one order. However, I have a problem with the black label ham I desire, the author selection that should be 30 months of curing, but with a batch date of 05/2024 the numbers do not add up. This batch should have included a wedge of smoked sheep cheese, but I only received a semi-cured one. I am trying to contact Jamón y Paletilla and there is no way. I hope to have better luck next week.

I bought a cheese and a shoulder. The cheese was very good but the shoulder was dry, fibrous, and salty.