Customer reviews of JamónyPaletilla

Trust Attestation
8,6 /10
Overall rating: 8,6 out of 10
Based on 12 125 published reviews
5 8 381 69% 4 1 447 12% 3 786 6% 2 530 4% 1 981 8%

Summary of reviews

JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.

Reviews 1 and 3 stars

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L
Laura L.
Rating: 1 out of 5
following a purchase from 18/11/2022
Very bad! A product was missing from my lot and when I complained they did not give me any response or solution. A disgrace!
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Maria Carmen L.
Rating: 1 out of 5
following a purchase from 15/11/2022
It is salty and cut thick.
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Paloma M.
Rating: 1 out of 5
following a purchase from 20/11/2022
I am not very happy. A ham arrived in poor condition and I have been trying to contact the company for 4 days and they do not respond.
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Salvador L.
Rating: 1 out of 5
following a purchase from 11/11/2022
The shoulder arrived very very tender, it looks like meat, I sent an email and they have not replied, not happy at all.
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Faustino H.
Rating: 3 out of 5
following a purchase from 15/11/2022
Very tasty shoulder and quick delivery, I recommend it.
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José Ignacio M.
Rating: 3 out of 5
following a purchase from 15/11/2022
Very good, I will buy another one to give as a gift
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Ester P.
Rating: 3 out of 5
following a purchase from 05/11/2022
Soft
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Hilario C.
Rating: 3 out of 5
following a purchase from 09/11/2022
They delayed the order and along with the ham holder that came with some tongs for the ham, they did not send them
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Antonio G.
Rating: 1 out of 5
following a purchase from 11/11/2022
4 navidul hams for a gift and the boxes were destroyed.
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Luis Miguel F.
Rating: 3 out of 5
following a purchase from 06/11/2022
Delicious Iberian ham, too salty
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Manuel M.
Rating: 3 out of 5
following a purchase from 07/11/2022
I expected the cheese piece to be like the previous one I ordered weighing 3.5 kg and I only received 3 kg, so I lost half a kilo.
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F
Francisco G.
Rating: 3 out of 5
following a purchase from 07/11/2022
Acceptable
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Juan V.
Rating: 1 out of 5
following a purchase from 04/11/2022
THE HAM IS NOT CURED, IT IS RAW MEAT..... TO THOSE WHO GAVE GOOD OPINIONS, ARE YOU PAID SOMETHING?
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Dolores M.
Rating: 1 out of 5
following a purchase from 06/11/2022
Upon opening the packaging we saw two worms. We have not opened it. I have requested a refund. The loins are fine.
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Aurora A.
Rating: 1 out of 5
following a purchase from 30/10/2022
The delivery took much longer than they said, I contacted you, and still no one answered. The ham is dry and salty. This is the second time I bought from you, I will never do it again. I hope my comment helps to change something.
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Modesto C.
Rating: 3 out of 5
following a purchase from 01/11/2022
My order arrived perfectly, except for the aged cheese Navas which is sour. I would like to contact the seller directly but there is no email to reach them. I hope for a response. Thank you
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Ramón R.
Rating: 1 out of 5
following a purchase from 31/10/2022
I paid €20 for half a cheese of 1300 gr., which supposedly should weigh between 1400 and 1600 gr, let's say the average of 1500gr. it comes to €1.3333 for 100gr., so it should have cost me €17.33 instead of €20. Don't you think this is a scam?
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Juan Germán R.
Rating: 3 out of 5
following a purchase from 31/10/2022
If everything went well
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D
David D.
Rating: 1 out of 5
following a purchase from 29/10/2022
The products are fine but my last order was made on October 29 paying for express delivery 24/48h and it arrived on November 7.
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Minerva A.
Rating: 1 out of 5
following a purchase from 30/10/2022
Well, I have always bought here, but this last time the ham arrived and when I opened it there was a small beetle walking on the ham, I contacted them and they didn't even bother to reply... I won't order even one more.
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Ángel T.
Rating: 1 out of 5
following a purchase from 27/10/2022
The ham is very very hard, my children can't even eat it.
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Beatriz B.
Rating: 3 out of 5
following a purchase from 25/10/2022
In my opinion, it is a bit dry
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Pilar D.
Rating: 1 out of 5
following a purchase from 20/10/2022
Even though everything has gone great before, this time I didn't receive my order until two days later, despite having paid for more expensive shipping costs to arrive in 24 hours, as it was a very important commitment I had that day. I was left in a bad situation and also did not receive any apology from them.
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David D.
Rating: 3 out of 5
following a purchase from 23/10/2022
Good ham for the price.
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Javier L.
Rating: 1 out of 5
following a purchase from 19/10/2022
I'm sorry to say that it is very very salty.
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Ana Isabel A.
Rating: 1 out of 5
following a purchase from 20/10/2022
The delivery was correct, but the ham is super salty.
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Maria Jesus P.
Rating: 3 out of 5
following a purchase from 18/10/2022
I have bought the same Benito black label ham a few times and I must say that the previous one was too salty and this last one is also a bit salty and has a lot of fat, the previous ones were very good, I think they do not always send the same type of ham
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Jordi C.
Rating: 3 out of 5
following a purchase from 19/10/2022
It was the first time I made an order, overall, good, but... the order was for cold cuts and sobrasada, everything arrived well and very good, except for the vacuum-packed Iberian sobrasada, which arrived quite spoiled and deformed. The problem is that it does not come refrigerated and with the weather, it arrives as it does. I think it would be better if certain products like this one were only sent in winter or refrigerated, and the rest of the year not served, it doesn't look good to receive a delicate, spoiled, and deformed product, I think
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Néstor R.
Rating: 1 out of 5
following a purchase from 08/10/2022
It is misleading, the product is advertised as from the black-footed pigs and it is nothing like that.
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Rafael G.
Rating: 1 out of 5
following a purchase from 16/10/2022
Average, I expected more.
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Mari Carmen D.
Rating: 3 out of 5
following a purchase from 06/10/2022
High shipping time without apparent reason
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Verónica C.
Rating: 3 out of 5
following a purchase from 07/10/2022
They took a long time to send the product. And the quality in this case is inferior to the previous order.
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Esther M.
Rating: 1 out of 5
following a purchase from 13/10/2022
Salty hard wine.
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José Carlos R.
Rating: 3 out of 5
following a purchase from 10/10/2022
It is not the same quality as the ones I had bought before. Also, the ham came very dark and a bit too salty
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Marci C.
Rating: 3 out of 5
following a purchase from 10/10/2022
The shoulder is too hard
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Pedro M.
Rating: 3 out of 5
following a purchase from 10/10/2022
The shoulder and the rest are very tasty but the weight was much lower than agreed. Good product, customer service needs improvement.
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Fernando T.
Rating: 3 out of 5
following a purchase from 07/10/2022
Good flavor, good curing, and good quality for its price. But saltier than normal, the cut is not bad, but it could be better, so that the slices can be separated one by one. Good quality-price ratio, it's a shame especially that it is salty.
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Andres L.
Rating: 1 out of 5
following a purchase from 07/10/2022
A bit disappointed since the shoulder is quite dry and in some places rancid. What a shame.
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Jesus B.
Rating: 1 out of 5
following a purchase from 07/10/2022
the ham received is bad, I wanted to return it.
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Julio Deltoro D.
Rating: 1 out of 5
following a purchase from 05/10/2022
The ham is quite dry and salty and the fat seems a bit rancid.
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