Customer reviews of JamónyPaletilla

Very fast shipping and in this last one I see that they have rewarded my continuous commitment with a gift of an Iberian chorizo.

The ham is good but has more than 60% fat. I complained and they did not offer to change it. I can attach photos or videos.

They sell you a shoulder of 4.5 kg but you receive 1.7 kg plus 530 grams of bone. Most of the packages I receive are from the end of the shank. I will never buy ham again.

I ordered a 5j acorn-fed ham and they contacted me to inform me that they did not have the weight I wanted, they offered me one of lower weight and price or to maintain the price by supplying the difference with a 500g presa, I chose this last option indicating that they should not send me either of the 2 very cured products since we are 2 people. The presa was impossible to cut, although Nieves' management was very appropriate and she proceeded to send me another sliced and vacuum-packed presa, I am still waiting for a response, after removing 1 kg of bacon we still cannot comment on the quality of the product since there is still no vein to pull from. I think I will not use their services again.

Everything correct.

They do not respond. Not recommended at all.

This last 5J shoulder I received has little aging and too much fat.

They took longer than I expected

Cut excessively thick, excess salt, and with little shelf life, I didn't like it, the shipping was fine.

Benito black label ham, it is good but a bit salty in my opinion, otherwise it is tasty and aromatic.

Shoulder in bad condition and shameful service.

The first order was perfect 5 stars but this last one came very dry, very difficult to cut and loses a lot of flavor, I give it one star.

I am waiting for a return and no one answers me.

The offer was good but the shoulder was very dry

Impossible to communicate with the company

I bought an Iberian ham shoulder that was on sale for 48 euros and I must say the following: the shipping was great, the service was also good but the shoulder was quite salty.

I liked the product, although I thought the llardons would come vacuum-packed and that is not the case

The management of the order has been very good and it arrived very quickly. The shoulder had excess fat although it was a shoulder itself, the flavor was not bad, but it was a bit raw.

Very good ham and shoulder but the GLS transport to Belgium was a complete disaster, the last two orders took almost 20 days. The product did not arrive in as good condition as other times

The delivery person did not deliver it on time, he said the address was wrong when it was not, otherwise great, thank you

I am a professional customer for several years and I am very disappointed with the response to the problem of 3 weeks delay on my orders. I lost several orders and customers without any commercial gesture! The 5 jotas received was too fresh to even cut it with a machine. Very, very disappointed!!!

I bought an offer for an acorn-fed shoulder, at first it was impossible to eat, further down it was a bit softer and could be eaten well, I mentioned this to the seller and he told me to send him some photos which I did but I did not receive a response, I think the offer was because the ham was starting to go bad, I will not buy from the page again

The shoulder seemed to me to have a lot of lean meat and little cured, too tender this time.

Very bad.

The shipment never arrived. They notified me on December 14 that the shipment had been sent. Sending a message asking for the tracking number, no one answers me. On December 20, I received a message from NACEX that my shipment is in return status. I called NACEX the next day and they told me that the shipment had been in their warehouse since November 30 and they returned it. I understand that we are in Christmas and that the carriers are overwhelmed, however there should be more control by Jamón and Paletilla over their shipments.

Bad.

It is a ham that does not seem Iberian and less that the pigs have grazed. I feel deceived, it looks like serrano ham.

The black hoof was in the photo when I received the order, they were normal, the cheese better the ham normality, disappointed.

The shoulder had no flavor. I regret the purchase.

Bad, after making a complaint they offered the return of the products that did not arrive. I tried to contact by phone and after not succeeding I wrote again. The order was 4 products. And 3 arrived, one of them duplicated and two did not arrive. In the end, they have not responded to my complaint. I do not recommend this store.

The product is tasty and of quality but it arrived green with mold, on the hoof and the outer part. It did not happen to me with the 10 veins. Next year, I will return to the usual product.

Poor quality product and "dry", a shoulder that cannot be eaten. They did not change the product but told me they would refund 20% but they didn't do that either. I do not recommend buying anything from this company, it is not reliable or serious.

It is raw, very little cured.

I had problems with a cheese. I wrote to them but they do not respond. I will not buy again.

The flavor of the shoulder is very good, but it is very dry on both sides.

As for the delivery, everything was correct as always but I had already bought this Benito black label shoulder and this time it does not seem Iberian or acorn-fed, very dry and salty. The truth is that I am dissatisfied with the product on this occasion

The box arrived all broken and damaged, I sent an email notifying it and I am still waiting for a response. The Navidul four seasons ham is super salty, practically inedible, I will never buy again on this page, totally disappointed.

In this last order of two shoulders, one of 100% Iberian feed from Legado El Pozo, which was raw meat........ basically, and the other with a lot of fat, I am not very satisfied.

Disappointed, very hard I could not get a decent plate for Christmas Eve, and I had to buy it sliced in the store, I will not recommend you to anyone.

It has been a disappointment. Until now those of us who had ordered, very well, but this last ham, dry, past its time, the fat rancid and it did not have a pleasant taste. This is not a melon, a ham can be guessed when it is past its time. There it is, no one can eat it.