Customer reviews of JamónyPaletilla

I ordered a boneless shoulder and it came poorly vacuum-packed, this is not the first time it has happened to me in some other order.

Everything is fine except that the ham is not sufficiently cured as it has an excess of bacon and the ham itself is a bit raw.

I bought several Benito selection author hams during the year 2021 and I have to say that this last one disappointed me a lot, I expected to have the same quality as in previous purchases but the truth is that I was disappointed.

The recipient should be better differentiated from the one who pays the bill (name and address). It should not automatically take it from the recipient's address

I received my order on time but instead of receiving 100g ham envelopes they sent me 80g.

Delivery is a bit slow and it is difficult to get them to answer the phone. The quality of the products is very good.

We gave two hams to clients, and since they are trusted people they told us that they are dry and not worth buying. Regards.

It came out very raw, can I return it?

100% cebo legacy, I am talking about a shoulder, I was very disappointed since apart from being a bit salty it was not tasty, a lot of bacon, it is really a shame but it cannot be returned because I did not have time since we are at Christmas,

I opened the "ham" on the day of arrival and noticed that the boneless ham was covered with a foul-smelling yellow substance, I sent them the photos and pointed out that it might be spoiled due to poor preservation, their response was: "We cannot know what substance you are referring to in your email nor what may have happened, what we guarantee is that it left our facilities in a completely correct and impeccable manner". And then nothing else. As a result, I removed a good part of the ham, inedible. In recent years I had made several purchases, but this is the last time. They are not reliable.

I have never seen a ham with so much fat, I would say that 80% was fat, I sent photos proving what I say and they don't even bother to respond.... I am deleting my account, I will not buy here again, WHAT A SCAM.

Everything perfect. Thank you

Good morning, I did not receive the order and the customer service was terrible.

I will order again

Excessively salty, I will claim it, it's unacceptable that a Joselito is delivered like this.

Very dissatisfied with the product, I bought a 100% Iberian ham with the black tie, hence my purchase and the product arrived without the tie that certifies the quality of the products and who knows what type of ham you have supplied us.

It does not have the quality I expected, very dry and salty, for being a 5jotas ham the quality is poor. Also, I wanted to contact them by phone and there was no way. I will not buy on this website again.

The shipment arrived late and it was not the product purchased. Customer service response is null, in short, the service is regrettable.

The ham did not turn out very good, however the ham did, a little dissatisfied with the ham.

The ham is super salty and has no taste at all, I am very disappointed.

I have not received the order since November 29, I feel like I am being scammed.

Order and receipt of the item were fine. But the shoulder they sent is half bacon. I am going to have some very tasty chickpeas.

The supposed Customer Service does not respond to inquiries. I consider the delivery process somewhat slow. I think they have room for improvement.

I wrote them an email because my order was taking too long and they did not bother to reply. After several days and receiving my order, I opened it and my surprise is that they put in what they wanted. My order consisted of a lot of Iberian ham from Huelva, with loin and sausages from Huelva from the "prestigious brand Centelles & Buj" and they put in a ham from Benito and a loin from Benito from Salamanca. They indicate on their page that if there is any product missing they will replace it with another of equal or higher quality, but they didn't even bother to include products from Huelva (without belittling others). In conclusion, communication ZERO, shipping speed ZERO, notifying customers that those products are not available in case they send others, nothing, they just send it and that's it. I bought 3 hams this Christmas on different pages and this one gets all my negative ratings. Good luck to others with their purchase. Regards.

The order was delayed due to lack of stock.

Or this last sweet has no flavor.

Fast shipping. Packaging slightly damaged. Assembly with medium difficulty. Good price.

Very good products and excellent service.

Terrible.

I bought two 100% Iberian hams from EL POZO. In the first cut, before the ham appeared, I removed 469 grams of fat and there was more fat than ham left. They haven't responded to my complaints. I will never buy ham or ham from El Pozo again.

Totally disappointed.

The ham is quite dry and the meat is hard.

I made a complaint because it came out very tender. I still haven't received a response.

Disappointed.

The ham is very tender, I don't like it at all, it looks like meat.

It tastes fine, but it has too much bacon.

Terrible service, 17 days to receive ham, bad manners.

I have requested a return of the product. And I still have no news that they are paying attention to me. And this evaluation message does not give me much confidence.

The purchase, I mean service, delivery, and everything else was fine, but the cheese is more aged than I am, and I am already of a certain age, so I won't buy cheese from you again, that's for sure. As for the ham, well, for that price, it's not bad. Cheers.

Never again!!!, the ham we bought was all fat. They do not respond to complaints and if you call they answer rudely and tell you to go to hell. Pray not to have any problems because they don't want to know anything....