Customer reviews of JamónyPaletilla

Completely dry shoulder, nothing like the quality expected from a product at this price

I paid extra for the shoulder to be between 4.5 to 5 Kg and I received a shoulder of 4.1 Kg

It was labeled under black label although it did not have it and the shoulder was not as advertised, it lacked time, I received a label that would reach green scraping, I was quite disappointed

I made the purchase on 14/12, I could not contact the company until 23/12 because the ham did not arrive. It arrived on 24 just in time for dinner but the quality was not adequate, tasteless and odorless. I have requested a refund, we could not eat it, and they have not responded to me. Everything is wrong

It is not of the quality they said.

Several of the products have the expected quality, one of them cannot be said to be bad but the quality is below what I expected according to the product description. The delivery by GLS could not be worse, they sent me an email to select a delivery day between 2, I selected one of them and they came on a different day, I was not home and without making a second delivery attempt or giving me another option they sent me an email saying they had left my package at a delivery point and I had to go pick it up, but worst of all is that GLS has a delivery point in my same block 90 meters from my home and instead of leaving it there they left it much further away, the package was heavy and I had to carry it from where they arbitrarily decided to leave it and all because they did not come to deliver on the agreed day nor did they give the option for a second delivery attempt. The most likely thing is that I will not buy from Jamón y Paletilla again due to the poor delivery service.

I have bought more than 10 shoulders this year, generally all good, in the last shipment I was disappointed because one acorn shoulder weighed less than it should have for what I paid.

Weight lower than offered. Very salty, I will not eat it. Very hard, in short, for being the first time, it has gone very badly. And lastly, it took more than three weeks to arrive. Regards

Salty and very cured. A ham of that price should be much better.

The order was delivered in poor condition, broken box

The slices were very thick and also came with some package with the rancid part in the slices.

I ordered a ham that was out of the ordinary thinking it would be Iberian (like the one in the photo) and they sent me one that is not. I have been trying for days to contact them to clarify what happened and they do not answer the phone. I don't give them fewer stars because it can't be done.

the ham does not have the curing it should

It was supposed to arrive on 22/12 It still hasn't arrived!!!

I have sliced more than 500 hams (for business), certified by Sanchez Romero Carvajal, I mention this because I can differentiate one ham from another, and I know what I buy. But in this order, I am very dissatisfied, (all the other orders went very well), because it is a completely dry ham, the muscle is 100 times drier than the contramuscle, a ham without color, dry, and difficult to digest, with the slices so thin that you can read a book behind it. This order has been quite disappointing.

It didn't taste bad, but inside it was raw meat, I bought it as black label

Well, very dry, too salty, not even good for cooking. It seems we got the bad luck.

Very salty shoulder, I called to return it and they told me it was not possible

It is dry, very hard and salty, and I ordered 5.5 to 6 kg and it arrived with 5.2 kg. A disappointment

Both the ham and the chorizo are very salty. I haven't opened the salchichón yet. What a shame

Very bad transport

The customer service is excellent, the transport by GLS is shameful and annoying

I GIVE THREE STARS BECAUSE IT SAID IT CAME WITH A LOTTERY RECEIPT FOR THE CHILD AND I HAVE NOT SEEN IT, OTHERWISE THE HAM IS GREAT

The shoulder did not come like all the others, and the hams that I have bought all my life, wrapped in a cotton cloth, but it was generously smeared with fat and put in plastic! IT TURNED OUT DRY. Nothing like those from previous years. Is it the leftover from last year? A disappointment.

The ham and flavor are excellent, but it was not easy to know if it would arrive when I needed it. I called several times on different days to the customer service phone and no one ever answered, I also had to send several communications until I received a response.

I received my order 26 days after making the purchase.

I received an Iberian acorn-fed shoulder, which is very hard, despite being smeared in lard. I think it will be the last one I buy

Inedible product and terrible support. I bought a 100% Iberian acorn-fed ham (5-5.5 kg) for 245 € and the experience has been very bad. The ham is of very poor quality, with excess fat and bone, practically without usable meat and with a flavor and texture that make it inedible. Not even a minimal part of the piece can be used. On top of that, the customer support is terrible. I have contacted by email and phone, they told me to call back if I didn't get a response and, after more than 7 days, they have not given me any solution or instructions on what to do with the product or how to return it. The ham is still sitting there, unable to be consumed. I do not dispute that the product is legal according to the label, but it does not meet the quality or the minimum expectation of a ham of this category and price at all. The lack of response and customer attention further worsens the experience. I will not buy again nor do I recommend this store.

The shoulder is 95% fat, I am waiting for a response to the complaint

Impossible to be worse

I didn't realize they were boneless and it's very difficult to cut. The wording was not clear at all.

I have requested to return it because it is not in a condition to consume, it is hard, dry and a bit salty. They asked me for some photos of the product, I sent them and I am waiting for them to come to return it.

A bit soft for being 100% acorn, flavor and color make me doubt if it really is. I ordered it in four pieces, so far the one I started, I am not very satisfied

The ham is rancid, I hope they refund my money when it arrives

I want to return a ham, it has gone bad

This is the second shoulder we bought, the first 100% Iberian, really good and that's why we decided to buy again. This second one 100% black label, is not worth the price we paid, it was undercured, almost tasteless, a shoulder for which I wouldn't pay more than 70€. I usually don't give my opinion, I just stop buying, but when they offered me the possibility in the email I took the opportunity. What a shame. Regards and happy holidays.

The ham is harder and drier than mojama, I will never buy again on this page. That ham was not meant for sale.

I called them this morning and they did not answer, nor on the website. The shoulder has no flavor or salt. I want to return it

Very bad shoulder. Raw on one side and dry on the other. I have no desire to buy again

It has been a great disappointment, the ham was too cured, dry, salty and with no fat at all. We cut it into pieces and froze it to use in stews. Although we really should have returned it. But it's too late. I want to document our complaint. Belén