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D
Rating: 1 out of 5
very disappointed with the 5J Iberian ham shoulder bought during the Black Friday 2021 campaign. It does not have the expected flavor for the price it costs.
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Customer reviews of JamónyPaletilla
Trust Attestation
8,6
/10
Overall rating: 8,6 out of 10
Based on 12 125 published reviews
Summary of reviews
JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.
Reviews 1 and 3 stars
Reset filtersJ
Rating: 1 out of 5
I AM NOT GOING TO PLACE ANY OTHER ORDER. THE SHOULDER WAS TOO DRY AND THE REST OF THE ASSORTMENT WAS NOT IBERIAN.
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G
Rating: 1 out of 5
Terrible!! Health Alert!!! They sent me the ham with worms over half a centimeter long, totally disgusting and unhealthy. I have been claiming a refund for 1 week and they are not providing any solution. I am going to report to Health and Consumer to prevent them from scamming anyone else.
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J
Rating: 3 out of 5
The products look good, as always. Although they haven't been able to be tried. It's necessary to take care of the shipments; the boxes arrive crushed, taped over, etc. Visually, it doesn't look good.
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C
Rating: 1 out of 5
113 euros for a ham that was more fat than ham.
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J
Rating: 3 out of 5
Good price but the quality is only acceptable. Not too cured and with too much salt for my taste.
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A
Rating: 3 out of 5
First time I buy the Joselito shoulder in this store... it certainly hasn't been the best I've had, weight very close to the lower limit and a lot of external fat.
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E
Rating: 1 out of 5
At least one batch came with the box damaged, and the chorizo was missing and the box of sweets was open, incomplete, and the sweets were broken.
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U
Rating: 1 out of 5
The ham arrived a week later than stipulated. They sent me a message saying it had been shipped and it was not true. The ham itself is tasty but very little cured. I don't think I will order again.
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E
Rating: 1 out of 5
I already wrote them an email giving my opinion but I see they haven't seen it. The cheeses are perfect but the shoulder arrived and is totally uncured. Soft soft. The truth is I am somewhat disappointed.
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T
Rating: 3 out of 5
Acceptable quality-price ratio, I will buy again.
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A
Rating: 3 out of 5
I have been ordering for several years and this has been the worst; the package was stuck in the transport agency's warehouse all through the Constitution bridge, and to make matters worse, the transport agency says they don't deliver in my area, and I had to go pick up the package myself, very bad.
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L
Rating: 1 out of 5
the shoulder has gone bad at the edges
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J
Rating: 1 out of 5
Disappointing. The shipping was fine, but I made a suggestion/complaint by phone and I am still waiting for a response. As you may have noticed, I have not bought again and I have found a new distributor from whom I have purchased approximately 1000 euros worth. It's Christmas!!
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J
Rating: 1 out of 5
The ham is very good, but the management is not, I am still waiting for them to refund the amount equivalent to the Black Friday discount that was pending to apply. Last complaint to the info email on December 1st and I still have not received a response.
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A
Rating: 1 out of 5
Disappointing. The first ham order I made last October was great; it was the same as in the photo. However, this last one they sent me 2 hams that have nothing to do with it (it's not that they are bad, they are just 'normal'). It seems they 'hook' you with the first order and then send you what suits them. What a shame.
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D
Rating: 3 out of 5
Very fast delivery. The shoulder is good, although too cured. It doesn't have the black label tie.
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J
Rating: 1 out of 5
They send a different product than the one I ordered without making any inquiry. My first and last orders.
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J
Rating: 3 out of 5
The flavor is good, but the shoulder I received has too much fat.
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M
Rating: 3 out of 5
The ham had a lot of bacon, it's not worth it... The Iberian sausages were tasty.
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J
Rating: 3 out of 5
I have nothing to object about the quality of the purchased products; however, regarding the complaints about mistakes in the last shipment, the response is not being as quick as it should be in a serious company. I am waiting to resolve my complaint.
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J
Rating: 3 out of 5
Good ham.
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J
Rating: 1 out of 5
The shoulder is very little cured, I have communicated this to you and basically you told me to be lucky with the next purchase. You didn't offer me a change or a refund. I don't think I will make more purchases on this website.
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S
Rating: 3 out of 5
Good product.
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G
Rating: 1 out of 5
I have sent 3 emails and they do not respond.. The Benito gold series ham has come out completely raw, I sent a video for them to see and no one responds to me.. Totally scammed..
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T
Rating: 3 out of 5
Very good flavor, but I was left wondering if it was Iberian or Serrano; by flavor, I lean towards the first option, but the fat and marbling made me doubt.
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D
Rating: 1 out of 5
The ham and cheese were fine, but they did not debone the ham, as I requested and paid for. They do not respond by email and they also do not answer the phone, so I consider that money lost. Customer service is TERRIBLE.
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D
Rating: 1 out of 5
Hello, I placed the shoulder with the hoof down and the little I have cut is hard and salty. It is the first time in my life that I have bought a shoulder or ham. I don't know if that is normal or not. Let's see when I cut more if it remains the same. Best regards.
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J
Rating: 1 out of 5
Very dry and salty.. All the fat is yellow.. I will never buy again
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L
Rating: 3 out of 5
Acceptable order execution time; now the maintenance of the hams and their care, I would have to see; my order of Navidul ham arrived with a worm hole.
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J
Rating: 3 out of 5
Good experience regarding the website, ease of ordering, and delivery on time and in good condition. A pity about the disappointment regarding the quality of the product (hard and somewhat salty).
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E
Rating: 3 out of 5
There was an error in the delivery product.
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A
Rating: 1 out of 5
Good morning my opinion is that from an 8kg ham about 3.5 kg of clean ham comes out and not 3kg as I have received many packaging bags but then there are only 60g of ham inside.
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M
Rating: 1 out of 5
This time I did not like either the cut or the packaging.
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A
Rating: 3 out of 5
Quite good. Much better than last year.
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I
Rating: 3 out of 5
The ham is good but has too much fat to reach the meat.
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J
Rating: 1 out of 5
It is not what I ordered I will not order anything again
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J
Rating: 3 out of 5
There was a problem with the shipment; I had to call, and they solved it, but it took quite a while for the product to arrive.
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M
Rating: 1 out of 5
The ham arrived with a lot of fat. First they offered us the option to return it, then they 'advised' us not to return it and instead they would refund us 20 euros, but we never heard from them again.
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A
Rating: 1 out of 5
I ordered a boneless ham and you didn't send either the bones or the pieces, out of an 8kg ham only 3.100kg arrived, price per kg 38 euros, thank you very much for everything but we will not order anything again, you are shameless.
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