JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.
I bought a ham and it seemed like jerky because it was so hard, they changed it for another one and it was still hard, not as much, but very dry, it seems like an ordinary ham. I was embarrassed to go back because it was dry again, so I kept it
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Antonio A.
Rating: 3 out of 5
following a purchase from 04/12/2025
The boneless ham does not come clean (skin removed) and is also quite tender.
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Antonio N.
Rating: 1 out of 5
following a purchase from 08/12/2025
I ordered a ham, I want summum the best of its range and I received one with a different label from JamónPaletilla, they tell me it is correct that they made a mistake with the label, I have to trust them because if it is from a lower range I cannot prove it.
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Maria R.
Rating: 1 out of 5
following a purchase from 05/12/2025
Last year I received a product from my batch in bad condition, when I claimed it, they told me they would replace it in the next order!!! But if that is already horrible, they haven't even fulfilled it...
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Almudena S.
Rating: 1 out of 5
following a purchase from 02/12/2025
We bought the Iberian shoulder as a gift and they brought it back to us, 2 emails, 2 calls and a message to the answering machine and we don't know how to proceed for the exchange. A disappointment...
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Manuel T.
Rating: 3 out of 5
following a purchase from 08/12/2025
It has been delayed a lot and they have removed the cash on delivery option. Other than that, the quality of the products is very good.
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Pedro S.
Rating: 3 out of 5
following a purchase from 03/12/2025
Very good ham although with excess fat. But the shipping took 8 days when the website says 24-48h
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Fermín C.
Rating: 1 out of 5
following a purchase from 15/11/2025
The shoulder is very salty and has absolutely nothing Iberian, it seems like cheap supermarket meat, I ordered it in two vacuum-packed pieces paying more and they sent it whole, an absolute disappointment.
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Juan P.
Rating: 3 out of 5
following a purchase from 06/12/2025
The piece is very good, a bit low in weight
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Silvia R.
Rating: 1 out of 5
following a purchase from 05/12/2025
I bought a shoulder and it is very raw and salty, it does not match what was offered.
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Antonio V.
Rating: 1 out of 5
following a purchase from 04/12/2025
I have not received one of the pieces I ordered more than a week ago. I try to contact them and it is impossible
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José Francisco G.
Rating: 1 out of 5
following a purchase from 18/11/2025
I BOUGHT A HAM SHOULDER OF 2.500 AND I RECEIVED 2.500 WITH THE PACKAGING INCLUDED IN THE WEIGHT. I THINK I AM MISSING HAM, BUT WELL WHAT ARE WE GOING TO DO AND THEY CHARGED ME 10 EUROS FOR THE MACHINE CUT.
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Gonzalo M.
Rating: 1 out of 5
following a purchase from 04/12/2025
This is not the first time I have problems with this company. In a previous order, there were already delays and difficulties to contact. On this occasion, they sold me a ham advertised as 36 months cured that is raw and chewy. I received a response, but only to ask me for more information, without them giving me any solution so far. Currently, I am without ham, without money, and without a clear answer. Very disappointing experience.
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Macarena B.
Rating: 3 out of 5
following a purchase from 01/12/2025
I received a ham that expires in three months
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Oscar C.
Rating: 1 out of 5
following a purchase from 01/12/2025
Terrible, I have bought shoulders several times and the last two times there have been problems. First a green brida shoulder in bad condition, and the second wrong shoulder and the excuse is that they made a mistake with the vitola, but the shoulder is the one I paid more for, of course. Incredible excuse. Zero reliability. Thank you
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Anne H.
Rating: 3 out of 5
following a purchase from 02/12/2025
Product: I expected firm cheeses, but not dry. Cheese Pok in particular, from the magnificent batch. Shipping ok
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Tony T.
Rating: 1 out of 5
following a purchase from 30/11/2025
I certainly expected it to surpass a simple shoulder from Mercadona with a similar price, although this is not about prices but about quality. I do not recommend buying this shoulder at all, I don't even waste time on the return, it's already in the container.
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Manuel B.
Rating: 3 out of 5
following a purchase from 01/12/2025
Without being an expert in hams, it is not of the quality they indicate 100% acorn and black label.
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Javier B.
Rating: 1 out of 5
following a purchase from 25/11/2025
Order placed on 25/11 and today, 12/12, it still hasn't arrived... Impossible to contact them or get a response by any means, let's see when they arrive and in what condition. I have been ordering for several years and they have always been 10, this year is being disastrous.
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Rafael E.
Rating: 3 out of 5
following a purchase from 17/11/2025
Shipping was delayed compared to the announced deadline. Impossible to contact by phone and they do not respond after leaving a message. The service is worsening compared to previous orders.
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Manuel M.
Rating: 1 out of 5
following a purchase from 18/11/2025
The blisters are 100 grams and they said 150 grams. Only 10 packets of 100 grams come. A lot of delay in arriving at home and the flavor of the shoulder is nothing to write home about, very average.
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Miguel Angel D.
Rating: 1 out of 5
following a purchase from 01/12/2025
I have been looking for the order for several days, I received an email from the transport company and they indicate that when entering the order number, through an automated agent, that the order is at the delivery center where I requested they left it, it arrived and there is nothing, that was yesterday, I go back today and they tell me the same thing. I call Nacex, this time they do attend to me after 15 minutes and tell me that the order never arrived, when they automatically say that it did... in short, a situation I have never experienced. Please, I request that you fix it, thank you.
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Angelina W.
Rating: 1 out of 5
following a purchase from 17/11/2025
Hello, I am very disappointed. I order ham every year from different sites and this is a disaster. I know a shoulder is fatty, but this one is 90% fat. I sent a message and received no response. This is the first time in my life that I have a shoulder like this, and I was hesitating between this and the thigh.
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Sergio B.
Rating: 1 out of 5
following a purchase from 30/11/2025
This piece is quite hard and a little salty
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Miguel Angel M.
Rating: 1 out of 5
following a purchase from 25/11/2025
I had ordered a brand of ham and they sent me another one and also one of them below the paid weight
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Jose Manuel A.
Rating: 1 out of 5
following a purchase from 28/11/2025
I am still waiting for confirmation of whether the quality I bought corresponds to what they sent me. The label of the ham is overlaid and it is not the product purchased
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Diego Jesus T.
Rating: 1 out of 5
following a purchase from 30/11/2025
It is not the quality I expected from the product. The ham is very raw and tasteless.
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Noelia C.
Rating: 1 out of 5
following a purchase from 28/11/2025
We haven't received the shoulder we bought, another one arrived, we realized when trying the product upon opening it, that it was totally different in flavor from the one we bought in September and this last one was supposed to be a better piece. Let's see how they resolve the problem now and I can continue with my opinion.
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Tania B.
Rating: 1 out of 5
following a purchase from 22/11/2025
The two hams I bought are super salty, I contacted them and they haven't replied.
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E Fernando J.
Rating: 3 out of 5
following a purchase from 10/11/2025
They say it has a designation of origin and they do not send either the label or the identifying seal. It's not bad, but you don't know where it comes from. You also pay for the information.
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Pablo R.
Rating: 3 out of 5
following a purchase from 24/11/2025
The ham is very good so far but comes without a quality and origin label. The packaging in a Navidul box turned upside down seemed a bit shabby to me. We await your explanations.
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David F.
Rating: 1 out of 5
following a purchase from 27/11/2025
Very good ham but a lot of fat.
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Francisco A.
Rating: 3 out of 5
following a purchase from 28/11/2025
I haven't received it
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Thierry B.
Rating: 3 out of 5
following a purchase from 27/11/2025
Open packaging on both sides. Otherwise, the ham is fine...
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Francisco O.
Rating: 1 out of 5
following a purchase from 26/11/2025
I am still waiting for a communication that my order arrived two weeks ago, I hope for health.
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Luis E.
Rating: 1 out of 5
following a purchase from 17/11/2025
Purchase of Half Iberian Cebo Ham 50% Iberian Breed Iberian Selection Sierra de Huelva. From 3 to 3.50 kg. They assure 25 to 30 packets of approximately 100 grams. I only received 19 packets.
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Alberto G.
Rating: 3 out of 5
following a purchase from 17/11/2025
It's the first time I've bought it sliced and I didn't like it much because the slices are not very thin
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Maria Jose G.
Rating: 3 out of 5
following a purchase from 11/11/2025
The ham is salty. I did not order the ham I always order, this time I chose the 100% Iberian instead of the 50%, so I will return to the previous one. The shavings are perfect as always, very good.
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Delfim M.
Rating: 3 out of 5
following a purchase from 27/11/2025
It weighs less than the minimum described
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Maria Jesus B.
Rating: 1 out of 5
following a purchase from 21/11/2025
I bought an Iberian shoulder and it has no flavor, totally dissatisfied. Even so, I filed my complaint and due to a photo, the tasters deemed it good because of the color... and for flavor, they will have to suck the photo.
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