Customer reviews of JamónyPaletilla

Broken packages and one open, dented olive jars. And their response is that it's the transporter's fault.

I received the wrong product.

Not satisfied at all. The ham is raw. It is not cured, it looks like meat. And then they say it's black label!!! Well, it doesn't have a label nor is it a different ham. Iberian breed or anything. It's a normal serrano ham. Which is in line with what it cost 150€. Honestly, it doesn't seem like a 150€ ham. It's very far from it. Moreover, if I could, I would return it.

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The ham arrived completely raw, no problem with the return.

Regarding the product, we cannot comment yet because we have not tried it but I am sure it will be very good, just like last year. Our complaint is that when making the purchase, it was never indicated that the carrier would leave the pallet with the merchandise at the entrance and we had to carry the 21 hams to our office.

Although it has the black hoof, it doesn't look like an Iberian, it hardly has fat infiltration. It's poorly cured and I started with the chin. Anyway, it didn't turn out good!

The after-sales service is horrible, the attention is worse. They send the order wherever they want, in our case, they sent the order to the billing address which is 200km from where it was supposed to be delivered. We warned them before the order left, as the Nacex notice already indicated the wrong delivery address and their response was 'we send the order where the invoice says'. An invoice that we attached indicating the correct addresses. After this, they didn't respond to any more emails, disappearing. We have to arrange another transport on our own to take it to Barcelona. Don't buy, what they sell is a delicate product and there is no after-sales service. There are more online options at a good price and with a thousand times better service.

I have no news about the shipment of my order. They have not contacted either me or the recipient. They only sent me an email to ask for my opinion about the company. Well, very bad.

The shoulder is inedible, extremely salty. We tried to complain and have not received a response. We will not buy online again.

They are scammers, I paid for a ham weighing 4 to 4.5 kg and when I weighed it, it was 3.2 kg. Do you think we are fools and won't weigh it? You earn more with the kilo you scam us than with the rest of the ham. The ham is great though.

HELLO I HAVE FILED A COMPLAINT BECAUSE THE WEIGHT OF THE HAM DID NOT MATCH THE PURCHASE

The shoulder weighs 4kg with packaging, being the purchased weight range 4 to 4.5kg. It is vacuum packed, something that is not mentioned. And it has a green tie when the description assures that it is acorn-fed, not cebo. I wrote to them expressing my displeasure and asking them to explain if I misinterpreted it. And I only received a request to send them some photos and then silence....

I have not received the order! I request a refund of the amount.

It's fine, but I don't find it right not to include the ingredients of what you buy; then you have surprises when you receive the product.

Shoulder of just weight unspecified, dry on one side and almost all fat on the other, hardly any product left to taste. What seemed like a bargain turned out to be a complete robbery.

I bought a "Don Bernardo" cheese and had the happy idea of ordering it in vacuum-packed 4 quarters, I didn't imagine that they wouldn't be the 4 quarters of the same cheese. I received 1 large quarter and 3 small ones, cut terribly, nothing professional and with a total weight of 2.5 kg, when the advertisement indicates that the weight margin of the cheese would be between 2.8 and 3 kg.

5 opened packets arrived. I sent an email with the complaint and the photos and no one has replied.

More than half of the ham packets came with a defect in the heat sealing and therefore with loss of vacuum.

The shoulder should weigh 4 kg, and it weighs 3.5 kg, I filed a complaint, sent photos and still no resolution to the problem. Can they tell me what the problem is? I feel deceived.

I have been trying to contact them for three days. I sent them an email over the weekend since on Friday we received the ham and as of today it is impossible to cut it due to how dry and hard it is. One thing is that it is cured and another that it is so hard that it can't even be cut and the little we have been able to try leaves a prick in the throat. We are regular consumers of this product (Iberian acorn-fed ham) and although we usually buy them at Jamones Eídriz and Maximiliano (where the products and service have always been extraordinary), we wanted to try with Jamón y Paletilla, but it is clear that we made a mistake. Because they neither answer the customer service phone nor have they replied to the email. We always give my two brothers a ham for Christmas and I am clear that given the result we will make the purchase directly at Jamones Eídriz. (Where they offer a guarantee of product return if it is in the expected conditions and provide excellent service. My experience has unfortunately not been positive.

The shoulder that arrived is practically all fat. 75€ for the little ham I got, it would have been more worthwhile to buy a few packets because I see what there is, because I feel totally deceived by this shoulder, honestly.

Good

I bought a shoulder that was on a ham holder in the photo. I called by phone and they confirmed that yes, they would send the shoulder just as it appears in the photo. Well, no. It turned out that when I had it at home (of course, paid for), the holder was not included. It was not my confusion. It was bad information.

I did not receive the ham that I paid for, very bad customer service, I do not recommend anyone to buy here.

Soft and very salty ham, took too long when it is announced that it will be at home in 48 hours, a lie. I do not recommend anyone to this store and I will not buy anything again.

The product is cheap, but the quality is low.

The shoulder is inedible... very salty. I have written to you several times and you have remained silent. Regrettable, I feel deceived.

I did not receive the ordered ham, they sent another one of a different brand thinking it was similar, they do not answer the phone or respond to messages sent through their website, I will not buy again nor recommend doing so.

Slow shipping and no customer service. I requested to cancel, but they still sent it 10 days later. The product seems to be fine, but I haven't tried it because I had to get a replacement.

The order consisted of twenty packets of ham, of which eight came open, so I am quite disappointed; I will contact by phone tomorrow, thanks.

Badly done empty and very, very soft ham.

My experience with this purchase has not been satisfactory. The information about the shipping has been unclear and, at several points, directly incorrect. This caused a delay regarding the agreed deadlines, creating a problem. I consider it important that they improve communication and precision in tracking shipments to avoid such situations.

Shameful, I received the uncured shoulder, they never answer the phone, do not respond to emails, I have sent videos, photos, etc... I do not recommend it.

A very bad salty shoulder, not the next one, besides I call the salesperson and they do not answer me, I write to them and send photos of the shoulder and they do not say anything, they do not do anything to solve it, I do not recommend anyone to buy here and I ordered one with more than 6 kilos and it does not reach 5.5 kilos, if they can stick it to you, they stick it bent, the shoulder even the dogs do not want it because of how salty it is, I will never buy anything here again.

The first ham I bought was fine, but the one that has arrived now is dry, it has no infiltrated fat. For being a Duroc, I expected more.

I have made a return of a product and I still have not received a response, I have been waiting since last week, with no response.

Unfortunately, I will not repeat, the ham is very dry.

Disastrous. I ordered 10 packs of 100 Iberian cebo and opened 1 and it did not seem Iberian, it was clumping, I started another and it was the same. I called to complain and they told me the ham was fine. So the after-sales service is terrible.

I placed an order more than a week ago and my shoulder is still going around Berlin, and I still have not received it. Maybe they should change their shipping company! Even though I gave them all my information, no one has contacted me. GSL also does not have a number to call, so I don't know what to do, just wait.