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P
Rating: 4 out of 5
For delivery a bit long this time
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Customer reviews of JamónyPaletilla
Trust Attestation
8,6
/10
Overall rating: 8,6 out of 10
Based on 12 125 published reviews
Summary of reviews
JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.
Reviews 1 and 4 stars
Reset filtersC
Rating: 4 out of 5
Transport on time and the shoulder is well, happy overall
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M
Rating: 1 out of 5
The shoulder is very salty, I sent a request for return or exchange several days ago and it has not been attended to, they haven't even bothered to reply to me. I will not buy again
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D
Rating: 1 out of 5
A total of 2800 grams arrived. You say they should arrive between 2900 and 3300.
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J
Rating: 1 out of 5
The ham is salty and does not have the expected quality
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M
Rating: 1 out of 5
The product is advertised as acorn-fed Iberian. It is not, it is commercially called black label, well it comes without the required label. Poorly cured. I definitely will not buy any product from this company again.
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D
Rating: 1 out of 5
I always buy ham here and other things but the ham that has arrived is not of the same quality as before, being the same product purchased previously
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C
Rating: 1 out of 5
The product is of low quality, I highly doubt it is cebo shoulder, and it is also super tender. I feel deeply deceived.
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P
Rating: 4 out of 5
The service and shipping are good. They change prices from one week to another, like during sales.
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T
Rating: 1 out of 5
The Desire ham is very salty. This is not the first time we have bought, and we have always been satisfied, but this time we cannot say the same. What a shame.
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J
Rating: 4 out of 5
ok
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M
Rating: 1 out of 5
Dry, hard, and bad. HORRIBLE!!
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M
Rating: 4 out of 5
We just started the ham, initially the curing is good, the slices of ham are well dried, good aroma and good flavor, very good value for money. Initially very satisfied with the purchase. We will repeat.
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B
Rating: 1 out of 5
Don't trust them at all, I have made several orders and the shoulders are smaller than indicated and the last order was a dry and hard shoulder, I call by phone and they never answer, they tell me they will make the exchange and it's a lie, they don't exchange the product, SCAMMERS, cheap is expensive
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A
Rating: 4 out of 5
Everything perfect
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F
Rating: 4 out of 5
The shipment took a little while for being in the same province
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J
Rating: 4 out of 5
Very good ham, as always fantastic price quality
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A
Rating: 4 out of 5
Happy with the service and quality, arrives in 24 to 48 hours
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J
Rating: 1 out of 5
Small, hard, dry, salty, I want my moneyyyyyyy
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A
Rating: 4 out of 5
The ham has a very good flavor, I think it will last me little
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M
Rating: 1 out of 5
I will say it comes dry and salty and they told me they would change it and I am still waiting for them to change it. Then I will give my opinion. Regards
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A
Rating: 1 out of 5
100% Iberian shoulder black label, it arrived dry, I could only get ham from the leg, I had to remove it. It was dry to the eye, a shame that they serve hams like this
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M
Rating: 1 out of 5
Very bad, the shoulder is very hard, I have sent two emails to customer service and they have ignored me
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J
Rating: 1 out of 5
The delivery was perfect. But today I opened the ham and it is super dry and rancid. The other 2 that my sisters kept are the same. The last 2 orders were legacy shoulder from El Pozo and very good. These cannot be eaten. I have requested a refund
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A
Rating: 1 out of 5
Is this ham according to the advertisement 100% Iberian? Well, the pig it belonged to has never smelled an acorn, nor substitutes, not even close. I have bought hams of much higher quality for that price.
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G
Rating: 1 out of 5
A shame, they send me an unaged author ham, you can stick your finger in it. They don't answer my phone at any time, I left a message and they don't call me back. I opened a case with PayPal to get my money back
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J
Rating: 4 out of 5
Evaluation in several points: 1-. Order and shipping 5/5 (the order arrived in perfect condition and well wrapped in its box) 2-. Product price 5/5 (with the promotional offer it was very well priced) 3-. Product quality 2/5 (the product in this case shoulder 100% Iberian acorn-fed, came quite tender, lacks flavor and salt, lacks curing) Average rating 4/5
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M
Rating: 4 out of 5
Well.....acceptable quality price
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A
Rating: 1 out of 5
It was short on weight and curing, I had bought before and it was normal but this order was not - thanks - for your interest -
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J
Rating: 1 out of 5
Pork cracklings made into puree and low-quality sliced ham
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M
Rating: 1 out of 5
The shoulder is very salty, impossible to eat
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A
Rating: 1 out of 5
It is supposed that the weight of the ham would be 4 kilos and that is how they announce it, minimum guaranteed weight, weighed on two digital kitchen scales and both gave less than 3900 grams
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V
Rating: 4 out of 5
About the Product: It is balanced. About the Order: 12 days of waiting to receive it
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F
Rating: 1 out of 5
PART OF THE ORDER CAME DEFECTIVE.
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L
Rating: 4 out of 5
Everything correct.
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J
Rating: 1 out of 5
I already sent an email. I sent it. GLS did not let me change the delivery destination as I normally do on Amazon when I am not home. I had to go to an industrial area 25km away to pick it up. Because I was not home. According to GLS, it could not be changed and left at the GLS store 50 meters from my house, because it was an order blocked by you. Only in hand. I do not publish it on Trustpilot because I do not want to bother anyone.
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M
Rating: 1 out of 5
In the last order placed, the expiration date is very close on 5/5/25, something that has never happened to me and when trying to contact the company, it is impossible because the voicemail is full, making it impossible to leave a message to get a response.
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C
Rating: 1 out of 5
The order took longer than stated on the website. The slices are too thick and the ham is salty. This is the second time this has happened to me. I will not buy again
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Á
Rating: 1 out of 5
Very bad, I bought a lot with an Iberian shoulder (according to the photo and video on the page) and the one I received is normal. The cheese that comes is not even similar and I try to contact them and they do not answer the phone.
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C
Rating: 1 out of 5
They come with 10 packets... The quality... is like when you buy ham in the supermarket in a blister, because this Iberian shoulder has little... I will not buy again even as a joke. I feel totally scammed!!
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