Customer reviews of JamónyPaletilla

Trust Attestation
8,6 /10
Overall rating: 8,6 out of 10
Based on 12 125 published reviews

Summary of reviews

JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.

Reviews 1 and 4 stars

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S
Susana G.
Rating: 1 out of 5
following a purchase from 05/12/2023
What a pity but the ham has no flavor…
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António Venãncio I.
Rating: 4 out of 5
following a purchase from 26/11/2023
Great price-quality ratio
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Guillermo P.
Rating: 1 out of 5
following a purchase from 15/11/2023
Very salty and very hard, half of the ham, therefore I did not like it
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Ana María G.
Rating: 4 out of 5
following a purchase from 11/12/2023
Very rich in flavor.
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Juan Ramon A.
Rating: 1 out of 5
following a purchase from 11/12/2023
Poor presentation
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Adolfo R.
Rating: 1 out of 5
following a purchase from 27/11/2023
After fifteen days without hearing from you about an order, no one can contact you either by phone or email, you don't pick up the phone, you don't respond to emails, I think it's terrible
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Raquel N.
Rating: 1 out of 5
following a purchase from 08/12/2023
The truth is I expected more, better flavor being acorn-fed Iberian.... I have eaten better acorn-fed shoulders than this one.
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Marcos A.
Rating: 4 out of 5
following a purchase from 09/12/2023
Good product. Satisfied
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Manuel M.
Rating: 1 out of 5
following a purchase from 10/12/2023
The hams come covered in mold.
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Angeles T.
Rating: 4 out of 5
following a purchase from 10/12/2023
Good flavor, although a little tender
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Juan Jose M.
Rating: 4 out of 5
following a purchase from 10/12/2023
Good quality price ratio
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David G.
Rating: 1 out of 5
following a purchase from 26/11/2023
The shoulder, the back part was not matured and we couldn't eat half of the shoulder, I would appreciate if someone could give me an explanation, as I understand these things shouldn't happen. Regards and thanks!!
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Cristina D.
Rating: 4 out of 5
following a purchase from 10/12/2023
Very good
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Mayca C.
Rating: 1 out of 5
following a purchase from 25/11/2023
Very dry. It's barely bacon, and the meat of the ham is very dry. The dishes seem like a ham from a €1 package.... Last year I bought a shoulder and we liked it so much that this year we bought a ham and it was very bad. I also recommended this page to my brother-in-law and the same, he received a very dry shoulder.... very poor quality this year to be honest.
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Josep P.
Rating: 4 out of 5
following a purchase from 06/12/2023
everything correct
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Angel L.
Rating: 4 out of 5
following a purchase from 05/12/2023
Satisfied
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Lola R.
Rating: 1 out of 5
following a purchase from 01/11/2023
I already exposed it in an email. But I repeat it here. • I have been trying to talk to you for more than two days, no response to emails, no response to the answering machine message... terrible attention. • Today I had to solve the GLS issue on my own because you made a mess with the packages because you put 43 and in three boxes there were instead of one, two packages and therefore they held the merchandise in GLS for a week. • You put the address wrong in the shipment, I told you it had to be sent to C/Polibea 7 and you put in the address of the corporate name C/ Elfo 116. • And lastly (which I found the most shabby thing in the world) is that you send me the lot in cardboard boxes, as if it were a butcher shop, can you tell me how I give a Christmas box with a white box as if it were carrying loin strips??? I had to struggle to find a packaging place and buy empty ham boxes and I have to prepare everything myself. At the bottom you put *GOOD PRESENTATION IDEAL FOR GIFTING*, seriously???? I apologize for the lengthy response, but even the response to the email later did not seem the most correct to me, after all the trouble you caused me.
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Juan S.
Rating: 1 out of 5
following a purchase from 05/12/2023
The ham is very hard and very salty. I will not buy again.
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Felipe T.
Rating: 1 out of 5
following a purchase from 04/12/2023
Good quality of the products, I have been a customer for several months and everything comes well packaged, I recommend without any doubt.
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Cristobal M.
Rating: 4 out of 5
following a purchase from 03/12/2023
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Humildad O.
Rating: 4 out of 5
following a purchase from 03/12/2023
Good curing, not salty and well presented
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Juan Del R.
Rating: 4 out of 5
following a purchase from 03/12/2023
Very good the shoulder
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Emilio B.
Rating: 1 out of 5
following a purchase from 04/12/2023
The product, a shoulder, was bacon and the ham was very hard. Dry, 100% Iberian breed in a box of Pozo Legado of 50% Iberian breed, a scam, I returned it because they don't answer the phone, I called 5 times.
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Lucia R.
Rating: 1 out of 5
following a purchase from 23/11/2023
I bought two products and one arrived well, the other with mold for not being well sealed. After days trying to contact, it is impossible for me since no one answers the phone or the messages they ask you to leave on the answering machine. It's a shame but I will look for other supplier options for the future.
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Alonso B.
Rating: 1 out of 5
following a purchase from 24/11/2023
It is unacceptable to place an order on November 24, 2023, and as of today, December 14, I still have not received it.
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Joaquin H.
Rating: 4 out of 5
following a purchase from 01/12/2023
Very good product, little fat.
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Julio Alberto L.
Rating: 4 out of 5
following a purchase from 30/11/2023
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Fran R.
Rating: 4 out of 5
following a purchase from 02/12/2023
It is at its point of flavor as it is not too salty for my taste and if it is important, the curing of the product is good, in short, I recommend it
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Cristobal M.
Rating: 4 out of 5
following a purchase from 27/11/2023
all good
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Candy G.
Rating: 4 out of 5
following a purchase from 24/11/2023
All good
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Igor T.
Rating: 1 out of 5
following a purchase from 27/11/2023
Terrible packaging, 2 boxes arrived broken. Thin cardboard without protection. Two of the hams were completely exposed. We will not buy again.
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Jose Maria B.
Rating: 4 out of 5
following a purchase from 24/11/2023
Good on one side and better on the other side, generally good and cheap.
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Raúl F.
Rating: 4 out of 5
following a purchase from 23/11/2023
It took them two weeks to send it, they lost my order and I had to move with the carrier to guess what had happened and where it was. Finally, and what is worse, three products arrived and none were what I had ordered. They do not respond to emails or phone calls and I am waiting for them to return my money. Pitiful.
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Juan F.
Rating: 4 out of 5
following a purchase from 27/11/2023
It arrived on time and looks very good. It seems to be a company that delivers what it advertises. Highly recommended.
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Manuel M.
Rating: 4 out of 5
following a purchase from 27/11/2023
Very reliable and recommended. The order took a little longer than usual but it was due to the dates we are in, still we were informed.
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Manuel L.
Rating: 1 out of 5
following a purchase from 26/11/2023
Very tough loin.
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Antonio Fernando R.
Rating: 4 out of 5
following a purchase from 25/11/2023
Great
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Fernando M.
Rating: 4 out of 5
following a purchase from 19/11/2023
Fast process and very good quality products. In a previous comment, I complained about the cebo shoulder, but over the days and the cuts, I have to say it is much better.
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Jose Maria L.
Rating: 4 out of 5
following a purchase from 26/11/2023
Good product.
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Juan Carlos M.
Rating: 1 out of 5
following a purchase from 26/11/2023
Very poor customer service after filing a complaint about the product.
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